• Pune MAH

Shreedhar Kangralkar

Work History

Work History

Service Engineer

Olympus Computers-Nanded
Service Engineer maintaining Government Sectors customers like Bank and Schools Fairsys Infotech Pvt. LTD-Pune: Junior Hardware Engineer-Attend day to day technical calls of customers.

Senior Service Engineer

Olympus Computers-Pune
Senior Service Engineer with a team of 6 Hardware Engineers, management and assignment of all customers' complaints and escalations to engineers.

Resident Systems Engineer

Demech Technical Services(I) Pvt
LTD-Pune: Resident Systems Engineer at Tata Yazaki Autocomp LTD with job responsibilities of maintaining 80 users network

Resident Systems Engineer

AKON Enterprises-Pune
Resident Systems Engineer at DGP Hinoday Industries Ltd with job responsibilities of maintaining 150 Users network.

Certified Specialist-Midrange

VMware Technical Sales
Professional(VTSP) NetApp Accredited Storage Architect Professional(NASAP) EMC Proven Professional-EMC APJ SE Accreditation IBM Certified Specialist-Midrange Storage Technical Support V3 Certificate course in Veritas Netbackup V. 6.0 Unix Administration. Certificate course in Hitachi Tagmastore Adaptable Modular Storage and Workgroup Modular Storage. Completed Custom Foundation Training on Hitachi Data Systems products

Regional Technical Manager

Apr 2014 - Present
Hitachi Systems Microclinic Pvt Ltd
(“ Hitachi Systems Ltd” acquired“ Microclinic India Pvt Ltd” & “ Microclinic Software India Pvt” in March 2014) Designation: Regional Technical Manager(Pune Region)

Auditor

2003 - Present
DGP Hinoday Industries Ltd. Bhosari Pune
one of the major clients of CMS Job Responsibilities: The FM responsibility includes strict adherence of SLA levels and implementation of technical and non-technical process viz. Asset/Vendor Management, documentation. Responsible for hardware & software installation to all server, desktop and laptops. Install, configure, support network hardware and ensure network availability to users on-site and off-site. Trouble shooting at server and client end, handling escalations, providing remote support. Intranet and Proxy Support. Vendor co-ordination for H/W issues, new purchases etc. Involvement in installation, operation and maintenance of Wide Area Networks(WAN), Local Area Networks(LAN) and Monitoring network for optimum distribution and load. Management of Domino Lotus Notes Mailing systems(R5) with other Sites in India. Administration involving mail id creation/deletion, public folder maintenance, and creation of distribution list and monitoring and troubleshooting various Server and client problems. MS NT 4.0/2000/2003 server administration and operations, including terminal server. Security management-Setting up of rights, permissions and user access to resources. Monitor, administer, and maintain the local network and domain. Implement new hardware and components to upgrade the local network. Ensure network security. Monitoring of WAN links. Backing up of Project related and critical data on daily basis using (Veritas Backup Exec 9.1) Administration and Configuration of CITRIX Metaframe Presentation Server 3.0 Administration of Novell Server(Novell Netware 4.11) Administration of Linux Squid Proxy Server(RH 9.1) Administration of Trend Micro Antispam Server(IMSS) on RH 10. 0 Linux OS Technical Skills Operating Systems Windows2000/2003 Server-Installation, configuration, applying security policies, auditing, RAID Configuration, Windows NT Server & Workstation., Windows95/98/2000/Me/XP, DOS, Linux 9.0, Cisco IOS. Hardware Servers: HP ML-350 G4, RAID5 Ultra 160 SCSI Controller (Oracle Database Server), HP TC-2120(Oracle Application Server), COMPAQ PROLIANT 1600 and 800. Desktops: HP/Compaq, IBM Laptops: IBM ThinkPad, Compaq and HP. Network: Cisco PIX 506E firewall, Cisco 1700/2600 series routers, 3 COM 4226T 100 MBPS, 3 COM 3812 1GBPS Fiber module manageable Switches, 512 KBPS RF Modems, D-link Bridge Middleware Lotus notes 4, 5, 6 Software Packages MS office 97/2k/XP,, Magic

Regional Technical Manager

Apr 2013 - Mar 2014
Microclinic Software India Pvt. Ltd
(A Division of Microclinic India Pvt Ltd) (Product & Solutions Division of MIEL e-Security Pvt Ltd was taken over By“ Microclinic India Pvt Ltd in April 2013) Designation: Regional Technical Manager(Pune Region)

Regional Technical Manager

Dec 2005 - Mar 2013
Security Pvt Ltd
MIEL e-: Designation: Regional Technical Manager(Pune Region) Job Responsibilities: Handling Presales for Enterprise Accounts. Managing Technical team including Pre-sales, Project/Support team in Pune. Handling Pre-sales and grooming, helping other Pre-sales resources. Handling support escalations. Building strong technical team on required technologies. Helping sales for Pre-sales, support, project escalations. Conducting team performance appraisals and monitoring performance. Sharing responsibility of sales and services revenue target for the region with sales team. Conducting interviews for new hires and recommend for the hiring. Grooming new hires for carrying out support and project duties. Review local pre-sales team and support as well as project team.

Assitant Manager-Technical Support

Dec 2005 - Oct 2006
Trident Infotech Services
A division of MIEL e-Security Pvt Ltd: Designation: Assitant Manager-Technical Support Job Responsibilities: Managing a Team of Technical Support and Implementation Handling customer escalations for technical support Helping sales team for presales activities in designing and architecting solutions.

Team Leader

Jan 2003 - Dec 2005
CMS Computers Ltd. Pune
Designation: Team Leader(FMS) at site

Education

Education

Pace Institute Cusrow Wadia College