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Work experience

Nov 2013Present

FTA Manager - First Time Activation

Bharti Airtel Ltd

Customer satisfaction being the company's mission this role is an enabler to the overall objective by ensuring that company's interest is protected which in turn contributes to national security. As lead for FTA(First Time Activations) document verification for new activations for the spoke location, one shall be ensuring highest level of documentation completeness and correctness(for prepaid & postpaid customers). Contribution is also linked to customer satisfaction in terms of document processing TAT and SLAs. Responsible for complete document processing activities at the assigned spoke location/s for all new acquisitions to ensure that all the FTA documents are compliant to the regulatory guidelines as per the new TRAI Policy. Job Description Responsible for Customer activation process Responsible for Spoke operations Document & Regulatory compliance Partner(Spoke TL and other staff) management Adherence to the process TAT and SLAs

Mar 2011Nov 2013

Office Assistant

Blue Star NX
Office Assistant Maintains office operations by receiving and distributing communications; maintaining supplies and equipment; picking-up and delivering items; serving customers Forwards information by receiving and distributing communications; collecting and mailing correspondence. Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations. Maintains equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation; monitoring and purchasing meter fund, Maintains office schedule by picking-up and delivering items using automobile Serves customers by backing-up receptionist; answering questions; Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Jan 2009Mar 2011

Cad Operator

Hertz Technologies Pvt Ltd

Responsible for designing products using computer-aided design software applications such as AutoCAD, Pro/ENGINEER, and SolidWorks. Designs products, creates and tests Prototypes, and oversees other drafters. Design frameworks for a project. Work with industrial and packaging engineers to develop, manufacture, and market a product. Analyze, design and build business/technical solutions that deliver the client's goal. Create detailed design documentation.

Education

B.SC

Completed B.SC from Mumbai Board

H.S.C

Mumbai Board

Completed H.S.C from Mumbai Board

S.S.C

Mumbai Board

Completed S.S.C from Mumbai Board