Goods Flow Co-worker n/Licence
Ikea Rhodes Sydney
- Order Management functions for home delivery.
- Labelling goods, assigning drivers and co-ordinating with drivers.
- Managing returns and authorizing reschedule of deliveries to transportation and Customer Service Departments
- Co-ordinating with customer and Transportation Company if there are delays in delivery due to un-foreseen circumstances.
- Picking Functions as necessary for from the store floor/Warehouse to labelling and arranging delivery for the same.
- Management of Peak and Holiday Shifts in the absence of Management Staff.
- Ensured that all deliveries were 100% on target as per the delivery schedule and loads
- All errors were handled and Customer Escalations were reduced consistently over a 3 month period.