Seetalakshmi Sundaram

  • Redmond WA
Seetalakshmi Sundaram

Customer Service and Logistics

Key Strengths

  • Organized – Ability to multi-task and prioritize effectively
  • Adaptability and ability to work under pressure – Time management
  • Effective problem solving abilities – for technical issues
  • Teamwork
  • Managing escalations
  • Active listening
  • Knowledge of handling customer issues
  • Outstanding communication skills – To interact both with clients and cross-company workers.
  • Agile, sharp, able to improvise
  • Creative
  • Professional attitude

Transcripts And Awards


  • Serious Interest in Graphic Design
  • Website Design and Development
  • Travel places

Work History

Work History
Feb 2013 - Aug 2013

Goods Flow Co-worker n/Licence

Ikea Rhodes Sydney


  • Order Management functions for home delivery.
  • Labelling goods, assigning drivers and co-ordinating with drivers. 
  • Managing returns and authorizing reschedule of deliveries to transportation and Customer Service Departments
  • Co-ordinating with customer and Transportation Company if there are delays in delivery due to un-foreseen circumstances.
  • Picking Functions as necessary for from the store floor/Warehouse to labelling and arranging delivery for the same.
  • Management of Peak and Holiday Shifts in the absence of Management Staff.


  • Ensured that all deliveries were 100% on target as per the delivery schedule and loads
  • All errors were handled and Customer Escalations were reduced consistently over a 3 month period.

Nov 2003 - May 2007

Customer Service Agent

WNS Global Pvt Ltd.


  • Interface daily with internal partners and British Airways in the Logistics and Bookings in the following areas below
  • Training new staff for the project
  • Ensure ISO9000 Compliance 
    • Codeshare:
      • Action Error Messages that fall under my que scope.
      • Identify Codeshare errors and correct errors as per BA policies on Codeshare
      • Ensure that Flight Details Provided by BA are synced and accurate in the Codeshare Database
      • Ensure that duplication of PNR's are checked and corrected
      • Prepare and Update reports on a monthly basis on the Upgrade and Codeshare break-up
    • Upgrades:
      • Passenger Upgrade options evaluation and ensure that all upgrades are completed as per schedule before upgrade deadlines are closed.


  • Nominated for further training and hands on work at British Airways Onsite in London
  • Implemented and Project Managed the new Codeshare System to streamline the Codeshare Processes
  • Given Team Leader Responsibilities and was Identified as a future Team Leader in the department.
Mar 2000 - Aug 2001

Customer Service Officer

Laxmi Jewels Private Ltd.


  • Order Management of Customer Orders
  • Schedule Orders as per priority with the Order Works area
  • Track order within the various works department and update customer as needed
  • Organise Quality inspection of Orders related to exports
  • Compile and submit documents related to all export orders


  • Promoted to a Customer Service Officer within 6 months of Joining due to my work ethic and performance
Sep 2001 - Aug 2002

Customer Service Agent

OMIC Private Ltd.


  • Analyse in-Bound Cargo Documents relating to Inspection and record it in the company database
  • Arrange inspection date for cargo with Customs and Quarantine
  • Ensure that the Bill of Lading is also presented as part of all the legal documentation
  • Direct the Cargo to be delivered as per the terms in the Bill of Lading to the correct Consignee


  • Ensured 100% compliance on all consignments and inspections with Customs and Quarantine.


Nov 2002 - Apr 2003


Jul 1995 - Apr 1998


Mumbai University
Jul 1993 - Mar 1995

Year 12

Vivek Vidyalaya



Relationship Building

Handling Complaints

Problem Solving

Situation Analysis

Time Management

Computer Skills


Effective Listening

Presentation Skills



Jennifer Alphonso

Sophia Shaikh