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Work experience

Dec 2008Present

Asst. Manager (IS)


Successfully completed the SAP implementation in-cordination with Godrej and went GOLIVE in Jan’08. Was active Core Team Member for the Production & Planning (PP Module) for the SAP/R3 roll out.

Key Activities as SAP Core Team Member:

vPreparation of AS-IS documentation for the present business

vFilling up the Gap’s in the present ERP and improvising in TO-BE stage using Change Management process

vDerivation of Master Roles and derived Roles as per Plant specific and handled the Authorization Role Matrix

vUsed tools like LSMW for data migration activities

vDevelop Test scripts for Unit testing and System Integration testing

vGiven end user training pertaining to Production & Planning


vAssisting business on improvising customized reports and sorting out on-line issues on day to day basis

vAnalyzing the Helpdesk calls and ensuring the time frames are met based on the SLA

Oct 2001Nov 2008

Team Lead - Service Delivery


AS Team Lead (Service Delivery) – Sara Lee H&BC India Pvt Ltd

vSpearheading Strategic IT Plan, IT budgeting, co-ordination with Central team for SOX compliance.

vHandling the Secondary Sales & Front end related system and generate MIS related reports pertaining to the Business needs on a monthly basis.

vHandled New Projects on Secondary Sales Intranet Reporting System and Payroll External Package

vGetting involved on the IT Annual Operating Plans and build future action plan in consultation with the business requirement.

vSupporting the Sri Lanka & Himalchal Operations for existing business in IT front.

vEstablished VPN connectivity between the Head office and Factory

vCoordinating with clients like HP, DELL and AT&T for reviewing the contracts and service delivery roles for our Indian operations.

vSupervising documentation for all Key Projects.

AS Country Service Manager (Sara Lee Global – SLiCE)

vActed as Single point of contact within SLiCE (Sara Lee Information Centre of Excellence) for Regional IT requirements and project roll outs.

vAs CSM core objective closely associated with Business for meeting the SLA’s and performed key initiatives for Indian Opco business

vImplemented - Project Information Form (PIF), Balance Scorecard reporting, Helpdesk System Calls and Service Level Agreement (SLA)

vActively involved in Microsoft Exchange Migration connecting to the central mail server (Netherlands)

vUpdating Contract info on Team Portal on Regular basis

vTeam Member for the Global standardization Project which includes the decentralization of desktop and hardware’s with HP leading the Project Centrally

Mar 1995Aug 2000



Designated as a Programmer and handled all the MIS related activities for Marketing division comprising of coding and module developments in FoxPro. Actively involved in the conversion of all COBOL programs to FOXPRO pertaining to business requirements.

Oct 1992Feb 1995

Data Analyst


Designated as Data Analyst and handled all the IT Project related activities. Actively involved in certain core projects like TNPL expansion, Ponni Sugars, Andhra Pradesh Paper Mills, ITC etc. basically involved in establishing the IT infrastructure and core application module based on business needs.