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 A Tourism Administration Professional with 19+ years of experience in Tourism Industry, spread over Product Development, Outbound Operations, Domestic and Inbound Business.

Work History

Apr 2015Present

Indoasia Holidays (a unit of Indoasia Tours), New Delhi/NCR.

Operation Head

My current role involves developing new Products, sourcing suppliers,managing the existing bookings and promotional activities including Branding and positioning in specific market segments. Key role also comprises of  Monthly and Yearly Marketing plan, forecast and budgeting Pricing and promotional offers strategy based on Market Study and Competition Analysis, in addition to generating and handling MICE segment business.

Apr 2014Mar 2015

OPEN WORLD TRIPS (A unit of Arrow Travel New York), New Delhi/NCR.

 Senior Director - Global Operations

As Sr. Director -Global Operations , the major responsibilities was to position the company as the Brand and make it a profitable Unit. Business segments were B2C & retail, and I initiated B2B unit with competitive pricing. Market research and Product Designing based on demand and competition. Relationship management with domestic, international suppliers, GDS & transporters. Analysis & Site intelligence on our properties for having the view of product success. Mentor and supervise the operations team to plan, Schedule, specify and deliver product development. Help Sales team to achieve the Budgeted targets.

May 2011Mar 2014

SURYAA TOURISM PVT LTD (A unit of Swagatam Travels Pvt Ltd). New Delhi

Deputy General Manager

Swagatam Travels -A well known name in Inbound as a Destination Management Company, here as DGM Suryaa Tourism, my major responsibilities were to position this new brand as an outbound travel company, develop & market the outbound products, and manage the contracted RTOs in other countries. Also successfully handled the Representation of Visit Italy Tours(VIT) in India. 

Oct 2009Apr 2011


Zonal Tourism Officer- East Zone

As Zonal Tourism Officer, I was heading the Tourism Department of IRCTC-East Zone Kolkata(incl. Regional Offices at Bhubaneswar, Patna and Guwahati & TFC at New Jalpaiguri, Puri, Gaya). Job profile included - Sales & promotion of all tourism products, product launch and brand building activities. Coordination and promotion of all the offices/branches at East Zone. Product development and operation of: BHARAT DARSHAN-Dedicated tourist train for budget travelers with regular departures From Kolkata for all parts of India. BHARAT TIRTH-Dedicated tourist train for budgeted & deluxe travelers. Departures from Kolkata for South India, North India & Rajasthan separately. BUDDHIST SPECIAL TRAIN-Special tourist train with regular departures, dedicated to Buddhist Pilgrims covering major Buddhist Pilgrim places in UP, Bihar & Nepal. RAIL TOUR PACKAGES - Tour programmes covering all over India specially designed for FIT passengers  inclusive of confirmed rail reservation, (by using    Rail Berth Blocking) online product with fix departures. Promotion and operation of Educational Tours from Kolkata, Siliguri, Guwahati Bhubaneswar & Patna. Building brand IRCTC as a leading Travel & Tourism Organization in tourism Industry with specialization of -Educational Tours.

Jan 2001Sep 2009

Birds Wing Lufthansa City Center, New Delhi

Manager Tours

As Manager – Tours I Headed Tour Department of Bird Group, and started GSA’s of the following Tourism ProductsSILVERSEAS CRUISES (Luxury Cruise line) – As GSA for India promoted Silverseas Cruises, to B2B and B2C market. Started sales promotional activities as a part of product launch & brand building efforts. Marketed the Highly Luxuries and up-market product to the top-end corporate and also got business from Travel Agents.TALLINK SILIJA LINE: a leading provider of high-quality mini-cruise and passenger transport services in the Baltic Sea region. As GSA for India started B2B market for TALLINK SILIJA LINE. Generated business through different promotions. And made the presence in the travel industry.VISIT ITALY TOURS (VIT) – VIT is the biggest Inbound Travel Company of Italy, Got the GSA for India and by constant promotional efforts, able to get major business of B2B & B2C market. With highly advanced online booking system. Operated groups of MMT, Cox & Kings, Thomas Cook, Paras Holidays,, and many other travel agencies.DUBAI TOUR PACKAGES – Designed and promoted Dubai Tour Packages, with Jazeera Airways (GSA for INDIA) for budgeted passengers.


Jun 1998Dec 2000

Bird Tour Services-(Unit of bird travels private ltd.), New Delhi

Asst. Manager

 As Asst. Manager-Tours Role as an Asst. Manager Product development. Handled key accounts-Conference & Incentives. Key strength in team management with relation of same team. Generated business through different promotions. Travel Agency Operations in total of Delhi region and various Branches. Compiled tailor made packages catering to the specific needs of the clients as wells. Sales of the packages through various media means including telephone, internet & direct selling. Developed of various methods, which are required for the smooth operations. Tracked the payments records. Preparation of DSR and other day to day work reports. Responsible for marketing and sales of prevailed tourism products to the TA's & retail sectors. Lead a team of 5 Members and instrumental in completing the delegated project before the scheduled time.

Apr 1996Jun 1998

Bird Tour Services-(Unit of bird travels private ltd.), New Delhi

Executive/Senior Executive

Joined as an Executive, in and promoted as a Sr. Executive. Use to take care of Meet & Greet at the airport for visiting tourists, groups and the FIT's. Escorting Groups with India and Nepal. Key markets handled-Germany, USA and UK. Costing and itinerary planning. Handled delegation and incentives from Germany and the French markets. Incentive Tours and handled the travel related needs of various Corporate Houses. Contracting with the overseas suppliers for and airlines.

Global Exposure

  • IBT (Berlin) participated in 2006.
  • International Meet of Lufthansa City Center in Frankfurt, Germany Represented Lufthansa City Center India in 2007 & 2008.
  • Regional Meet of Lufthansa City Center in Bangkok Represented Lufthansa City Center India in 2006 & 2007.
  • Visit Italy Tours, Annual GSA Conference in Rome in 2008.

 Outbound – 

  • Traveled to Germany, Italy for Conference.
  • Escorted Groups to Singapore.
  • Escorted Travel Agents Conference at Kathmandu of 250 Agents in 2004.


 Escorted groups to South India, North India and Rajasthan.

  •  Escorted and operated Educational Tours for the students of Kendriya Vidyalays Sangthan, Kolkata Region by the special charter train. Total 03 different groups - 02 groups from Kolkata region and 01 group from Siliguri (WB) cluster with more than 500 students in each trip, in May’2010 covering – Varanasi, Gaya, Bodhgaya, Nalanda & Rajgir.
  • Escorted the group of 700 students from Assam (Guwahati) to Kolkata, Durgapur (steel Plant) by the special charter train.
  • Buddhist Special Train - Escorted the group of 260 Chinese delegates with the special Charter Train.


Apr 1993May 1995

Master in Tourism Administration 

Capt. APS University, Rewa

Specialization in Destination Marketing

Apr 1990Apr 1993

BSC - Biology

Capt. APS University, Rewa

Graduation Degree


  • Certificate course from I.I.T.T.M on "Tour Operation Management".
  • Certificate course from AMADEUS- Central Reservation System, from Amadeus India, which involved International / Domestic Air booking, Car Rental & Hotel Booking.

IT & ITES Skills 

  • Word, Powerpoint, Excel, Internet & Social Media Usage.
  • Working knowledge of AMADEUS (CRS).

Personal Info.

Date of Birth: July 10, 1974  | Marital Status  : Married  | Languages known : English, Hindi | Interests : Traveling,Reading 


1. Sanjay Shrivastava - Director -Global Account Management - Hahn Air Lines GmbH

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