Shirsendu Mukherjee

Work History

Work History

Various roles

Tata Consultancy Services

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  • Lead Designer and Technical Lead for the delivery of AD&M services for Aviva’s broker underwriting and claims applications across multiple locations, including India and the UK
  • IT Service Manager for a large US credit card company, delivering financial system solutions for Australian, Asia-Pacific and Latin American markets. Awarded Certificate of Excellence by the client’s business partners for outstanding application service in 2003-2004

Project Manager

Tata Consultancy Services

Role: Project Manager for a document migration project for a large UK based Life Insurer Location: Norwich from June 2007 to February 2009Description : The project involved implementation of HP Dialogue (then Exstream) as a strategic document composition system to replace legacy print systems using CSF, ASF or COBOL. It involved migration of over 1 million documents at a budget of over £5 million and was delivered over several releases in 2 years .My role has involved:• Managing the IT workstream which included both TCS resources , external vendors (Exstream, Wipro, Norwich Union IT, Williams Lea) and business change delivery representatives on behalf of the client. • Planning, budgeting and liasing with all the different functions within and outside the customer organization, such as acceptance testing, business change delivery, an external printing company and various IT and business teams for each iterative release• Risk and Issue Management• Change control and configuration management for the entire project as the document specifications and Exstream objects were in different repositories posing a significant risk to deliveryAchievements: • The success of this project prompted the general insurance division of the same company to start its own strategic print program.• I was recognized for leading different initiatives associated with improving the engagement and providing value-adds through various TCS awards.

2009 - Present

Senior IT Project Manager

Tata Consultancy Services

Reporting to the Head and Directors of IT and Business in Aviva, handling a portfolio size of over £5 million p.a., driving strategy and operations to enable high quality service delivery across e-commerce, mobility and core insurance platforms including i90, Polisy and Guidewire. Was responsible for RAC’s portfolio till its split with Aviva in 2011-12. Additionally, responsible for execution of key projects within my portfolio. I have a team of six project managers and development team of over 90 across onshore and offshore within my portfolio.

My role has involved:• Managing relationships with the view of improving organization and team relationshipswith the customer IT and business teams.• Advising the customer in defining an IT strategy. Conceptualizing and architecting thesolution strategy as well as identifying the associated benefits. Examples include solutionstudy for Creditor roadmap definition, process automation via BPM Lombardi for complexcommercial lines renewal process, global instabnce of property survey managementsolution via use of MS-Dynamics.• Defining and managing service delivery, engagement models and IT contracts.• Managing different IT portfolios including E-Commerce, mobility, RAC and coreinsurance platforms across multiple business linesand being responsible for all ITdelivery in my portfolio• Managing demand projections and its supply in close conjunction with Aviva businessand IT• Managing key projects within my portfolio for Commercial and Creditor insurance business• Overall responsibility for the solutioning and delivery of multiple projects in variousmethodologies like agile, waterfall, nimble including:◦ setting up new commercial products and risks for insurance◦ setting up claims for a new income protection product in Creditor line of business

Overall responsibility for the solutioning and delivery of multiple projects in variousmethodologies like agile, waterfall, nimble including:◦ setting up new commercial products and risks for insurance◦ setting up claims for a new income protection product on the Creditorinsurance system

migrating an accident management system in motoring business from legacyto a tactical solution◦ delivery of a new solution to meet FSAs new employer's liability insuranceregulations

Mar 2009 - Jun 2009

IT PROJECT MANAGER – Transition of IT Services

Tata Consultancy Services

My role has involved project managing the transition of AD&M services from Wipro to TCS on coreCommercial and Creditor business lines.Key responsibilities included:• deciding the transition approach• planning and resourcing• identifying metrics to track project progress• managing the relationship with client transition manager, IT procurement and outgoingvendor• setting up the contract for steady state servicesI delivered a successful transition with no production impacts.Achievements• Awarded TCS' Star of the Quarter in 2009 for successfully managing and earning clientaccolades on behalf of TCS.• This transition project was considered as the most successful transition project evercompleted in the customer organization. The project was written as a case study,endorsed by the customer and used as a success story to be sold to other clients


Jun 1998 - May 2000

Masters in Business Administration

Bharathidasan University
1995 - 1998

Bachelor of Science Honours

Delhi University


Experienced Senior IT Project Manager with over 12 years experience in driving successful enterprise-wide system and software implementations primarily in financial services industry.

He has widespread IT project and portfolio management experience having led large, multi-functional project teams and managed budgets upto £5 million across different geographies. Has Liaised and managed requirements and expectations with multiple business stakeholders and IT Head Ofs / Directors to deliver desired business outcomes.

Strong commercial and business acumen with experience in vendor selection and tendering as well as management of contracts upto £100 million. Excellent knowledge of the procurement cycle including requirements gathering, tender process management and vendor selection.

He has expertise in waterfall, nimble, agile(scrum) and distributed agile methodologies. He has a strong focus and commitment to project management in the financial services and insurance industries.

He has experience with deploying company wide IT strategy and strong technical skills on insurance platforms, ecommerce, mobility and legacy technologies. He has provided technical and process consultancy services to a wide audience ranging from development teams to enterprise architects and business executives.


Looking to secure a new and challenging Project Management role, working for a progressive andreputable company where current skills will be put to good use, whilst enabling further personal andprofessional development



Insurance Platforms

CSC PAXUS or POLISY SSP i90 Guidewire Policy Center v7.0.5 Guidewire Claim Center v7.0.5

General Insurance

Personal Lines - Motor, Home and Travel Commercial Lines - Complex, packaged and specialist Creditor - Payment Protection and Income Protection


.NET MVC3, Mobility (Native, Hybrid and Web), XML, HP Dialogue


Mainframe technologies: COBOL, Rexx, Easytrieve, Sapiens, C, C++ Databases: IMS, DB2, Sybase, Oracle Email Systems: Lotus Notes, Microsoft Outlook Software: Microsoft Office suite, Microsoft Project


2007 - Present

Diploma in Insurance

Chartered Institute of Insurance , UK
2009 - 2014

PRINCE2 Practitioner