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Work experience

May 1997Nov 2008

Assistant Manager - Claims Data Administration

Legion Insurance Companies

Assisted in the management of the department, to maximize operational effectiveness and achieve business objectives. Supervised assigned staff, providing training and development. Evaluated employee’s performance via performance review and throughout the year. Addressed and resolved issues in support of the company's goals. Provided quality and expedient service to management & outside vendors. Successfully assisted 50 Third Party Administrators in meeting our claims system interface requirements. Worked with Guaranty Associations in reporting accurate, timely claims data. Analyze, corrected, reconciled and uploaded data to claims system.

Jul 1987May 1997

Claims Adjuster

Northwestern National Insurance

Successfully investigated, evaluated, and settled claims, applying technical knowledge and human relation skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.

Aug 1977Jul 1987

Supervisor - Claims Clerical

Supervised a group of employees providing clerical support.  Established workload priorities to support staff work objectives.


Aug 1987Dec 1992

Bachelor of Art

Alverno College

The curriculum is an ability-based, outcome-oriented approach to liberal arts/professional education.  To earn a degree at Alverno College a student demonstrates eight broad abilities (communications ability, analytical capabilities, workable problem-solving skill, develop facility in making value judgments and independent decisions, facility for social interaction, responsibility for the environment, awareness and understanding of the world in which we live, and responsiveness to the arts.