Shirley Lefrandt

• Ensure high levels of customer satisfaction through excellent sales service
• “Go the extra mile” to drive sales
• Cross sell products
• Implement Foot Lockers' policies and procedures into Sidestep NL
• Ensuring the successful handling of administration from banking procedures to the registration of staff hours and hiring
• Collecting inventory numbers from all other stores in the Netherlands on a weekly basis (7 stores in total)
• Define and implement the visual merchandising strategy appropriate to our store
• Provide operational assistance to Store Management for all other stores when needed
• Prepare audit twice a year, minimizing shrinkage
• Managing and developing the Store Team (recruitment, training, performance management...) 
• Quality Management Control
• Health & Safety representative Sidestep NL 
• Store volume approximately 1 million dollar

• Coaching young students during internships niveau 2-4 for ROC MN Amersfoort/Deltion College Zwolle

• Oct 2013 - July 2014: Manager in waiting Foot Locker Almere-Stad
• June 2013 - Sept 2013: Acting Manager Foot Locker Almere-Stad 
• July 2012 - June 2013: Assistant Manager Foot Locker Almere-Stad
• Feb 2012 - June 2012: Store Manager Foot Locker Amstelveen (put a brand new store on the map from selecting entire team through recruitment day to getting the store up and running)
• Oct 2011 - Feb 2012: Assistant Manager Foot Locker Amsterdam Kalverstraat (4 months of training to open new store in Amstelveen)
• June 2011 - Sept 2011: Shiftleader at Foot Locker Almere-Stad

Chasing dreams of seeing more of the world. Finding roots in Indonesia. Exploring New-Zealand, Southeast Asia and Fiji Islands. Away from home for 16 months non-stop to broaden horizon and learn more about other cultures.

• Responsible for the efficient and profitable functioning of a Flagship retail store
• Creating new Visual Merchandising guidelines for stores in Europe together with VM team
• Leading store team through remodeling of the store together with HQ in April 2009
• Presenting new concept to Finance Department HQ
• Broke sales records for store Amsterdam during my time as Store Manager 

• Responsible together with the Store Manager for the efficient and profitable functioning of a Flagship retail store

• Ensure high levels of customer satisfaction through excellent customer service

• I was sent from Amsterdam to Antwerp to analyse KPI's, reporting differences to Area manager: Why are all KPI's stronger in Amsterdam? 

100% scores on Mystery shopper reports, only Puma Texas and myself scored 100%. Short after I was asked to go on a trip to Italy as sales representative for Philip Morris

Help guests of Philip Morris create their own PUMA sneakers during annual WROOM Motorsport Event in Madonna di Campiglio, Italy

Law

Culture & Society