Shirsendu Mukherjee

Work experience

Work experience
Jun 2009 - Present

Senior IT Manager

Tata Consultancy Services

My role has involved:

  • Managing relationships with the view of improving organization and team relationships with the customer IT and business teams.
  • Advising the customer in defining an IT strategy. Conceptualizing and architecting the solution strategy as well as identifying the associated benefits. Examples include solution study for Creditor roadmap definition, process automation via BPM Lombardi for complex commercial lines renewal process, global instabnce of property survey management solution via use of MS-Dynamics.
  • Defining and managing service delivery, engagement models and IT contracts.
  • Managing different IT portfolios including E-Commerce, mobility, RAC and core insurance platforms across multiple business linesand being responsible for all IT delivery in my portfolio
  • Managing demand projections and its supply in close conjunction with Aviva business and IT
  • Managing multiple projects in IT for Commercial and Creditor insurance business
  • Overall responsibility for the solutioning and delivery of multiple projects in various methodologies like agile, waterfall, nimble including:
    • setting up new commercial products and risks for insurance
    • setting up claims for a new income protection product on the Creditor insurance system
    • migrating an accident management system in motoring business from legacy to a tactical solution
    • delivery of a new solution to meet FSAs new employer's liability insurance regulations


  • Pivotal in securing and managing setup of a lucrative £100 million, 3 year contract for application development and maintenance with a large UK insurer.
  • Designed an operational delivery process for IT change including a roadmap for embedding modern software engineering practices.
  • Led an IT portfolio of over £5 million p.a., driving strategy and operations to enable high quality change and run service delivery across e-commerce, mobility and core insurance policy and claims platforms
  • Jointly initiated with business head ofs in Commercial lines monthly demand and supply forums including a simplified process for shirt-sizing of business requirements which helped improve accuracy of demand projection by over 25%
  • Initiated, planned and executed several systems thinking projects in 2011-12 bringing in a total benefit of over a million pounds of operational savings for Aviva’s Commercial line of business
  • Orchestrated the transformation of IT services from application-based siloed to a service-based integrated model.
  • Executed a successful inception phase along with the business and another vendor for scoping and planning using distributed agile methodology for Guidewire PolicyCenter implementation to migrate a general insurance product.
  • Conceptualised an “end-state” Centre of Excellence model for Guidewire implementation, upgrades and production support across Aviva globally.
Mar 2009 - Jun 2009

Project Manager - Transition of IT services from Wipro to TCS for a large UK Insurer

Tata Consultancy Services

My role has involved project managing the transition of AD&M services from Wipro to TCS on core Commercial and Creditor business lines.

Key responsibilities included:

  • deciding the transition approach
  • planning and resourcing
  • identifying metrics to track project progress
  • managing the relationship with client transition manager, IT procurement and outgoing vendor
  • setting up the contract for steady state services

I delivered a successful transition with no production impacts.


  • Awarded TCS' Star of the Quarter in 2009 for successfully managing and earning client accolades on behalf of TCS.
  • This transition project was considered as the most successful transition project ever completed in the customer organization. The project was written as a case study, endorsed by the customer and used as a success story to be sold to other clients.



Insurance Platforms

CSC PAXUS or POLISY SSP i90 Guidewire Policy Center v7.0.5 Guidewire Claim Center v7.0.5

General Insurance

Personal Lines - Motor, Home and Travel Commercial Lines - Complex, packaged and specialist Creditor - Payment Protection and Income Protection


.NET MVC3, Mobility (Native, Hybrid and Web), XML


Mainframe technologies: COBOL, Rexx, Easytrieve, Sapiens, C, C++ Databases: IMS, DB2, Sybase, Oracle Email Systems: Lotus Notes, Microsoft Outlook Software: Microsoft Office suite, Microsoft Project    

Project, Portfolio and Service Management

Methodologies: ITIL service Management, PRINCE2 framework, TCS' Programme Management Methodology, Waterfall SDLC and Scrum Agile methodology  


Jun 1998 - Jun 2000


Bharathidasan University

Completed a 2 year course of Masters in Business Administration. Areas of specialization included Information Technology and Marketing.

1995 - 1998

Bachelors in Science - Honours

Delhi University

Three years bachelors degree in Electronics from a reputed Indian university

1996 - 1998

GNIIT - Diploma


Completed a two year course across four semesters on application software engineering from NIIT - one of India's top 10 IT companies. I was awarded a diploma after passing this course


2007 - Present

Diploma in Insurance

Chartered Institute of Insurance , UK
2009 - 2014

PRINCE2 Practitioner