Shin-Yi Huang

Miss

  • Beijing China
  • Background in retail management and service industry.
  • Significant experience of working in  chain stores operating and launching new branch.
  • Knowing Great Chinese and Japanese market and business environment.
  • Experienced in expanding market and marketing development according different culture background.
  • Outstanding performance in customer services and communication skill.
  • Experienced in coordinating with cooperate departments and manufactures.
  • Experienced in exporting and importing.
  • Experienced in collating and analyzing information across various forms of data
  • Experienced in budgetary control.
  • Capability for speaking Mandarin, English, Taiwanese, Manlam Ngy and Japanese.
Work History
Work History
Sep 2014 - Sep 2015
Student
Coventry University
  • MSc International Marketing
  • The Master of Science with Merit in International Marketing
Jul 2012 - Feb 2014
Sales Manager (Taiwan)
MUJI 無印良品
  • Subordinate: 150
  • Responsibilities:

Market developing:

    • Responsible for the business developing and manage the daily business operations.
    • Prospecting for potential new clients to ensure a robust pipeline of opportunities and turn this into increased business.
    • Build on the partnership with dealers keeps customer’s motivation and confidence via win-win approach in an incentive scheme, sales programs etc.


Planning and organizing:

    • Set up sales strategy and business evolution: develop detail action plan for selected products including target and resources required to achieve plan; also responsible for supervising and assisting in the implementation process.
    • Annual plan implementation: develop and coach the sales force according to the rational allocation to the performing organization, excellence by providing educational guidance, challenging programs, and improvement of team members.
    • Sales plan implementation and target fulfillment: development of performance criteria, focus on growth opportunities, maximizes the effectiveness by taking actions to achieve sales result. Also, responsibility for help dealers to reach sales target and fulfill other KPIs: sales mix of product ranges, sales team’s cost and control the sales budget etc.
    • Annual performance assessment: cooperate with the operations department, setting and monitoring KPI indicators to complete operational audient every six months in order to optimize business operation system and improve business operational efficiency.


Brand management:

    • Brand management and strategic: well abilities in brand and product operations, including the layout of the market, brand positioning, branding, customer management and marketing activities planning; also have experiences in develop specific measures of brand management, optimize business processes, so that the brand awareness enjoys popular support.
    • Brand competitiveness improvement: good in planning business operations by putting forward reasonable suggestions from the market perspective of the brand, in order to bring profitability and sustainable development for enterprises and enhance brand competitiveness. Ability in providing constructive suggestions for the company's sales strategy, product positioning style and price positioning on the basis of regularly brand market research.
    • Product order: understand the product order process should base on the enterprise annual plan and the layout of the market. In order to maintain effective communication with customers and shop; ensure the effectiveness of the company to maximize all sales as well.


Teamwork and team management:

    • Effective people management: evaluate territory allocation and team call cycles to maximize results and productivity. Be responsible for leading my staff to success and ensuring that sales targets are met.
    • Manage your direct sales reports: district managers and others to ensure achievement of top lines sales, distribution and product mix targets.
    • Communicate and coordinate with relevant departments: such as MKT, SBO, LOG and others related functions.
    • Develop sell-in and sell-out incentive: promotions to dealers and ensure strong field execution
    • Assessing performance and employee motivating.


Customer service:

    • Provide excellent customer service on all levels: analyze shop performance and improve the problem effectively.
    • Optimization of staff training: supervise checkout transactions and assist with the sale of merchandise. Maintains store staff by coaching, counseling, and disciplining employees.
    • Guarantee the success of the store by maintaining a smooth and efficient supply of merchandise, and giving top priority to customers' requirements.
Sep 2009 - Jul 2012
Store Manager (Taiwan)
MUJI 無印良品
    • 2009- 2010 Taichung Chong Yo Branch (New open)
    • 2010- 2012 Taichung Kuang San  Branch (Reopen)

      • Subordinate: 30
      • Responsibilities:
        • Set performance targets for store
        • Marketing operations for store
        • Communicating and coordinating with business partners
        • Operating expenditure control
        • Appraise workers’ performance
      Dec 2007 - Sep 2009
      Assistant Store Manager (Taiwan)
      MUJI 無印良品
      •  2007 -2008 Taipei Breeze Center  Branch

      •  Subordinate: 30
      • Responsibilities:
        • Sales staff hiring, training, motivating team morale
        • Merchandise planning 
        • Visual merchandising of store
        • Inventory management
        • Coordination with relevant departments in store
      Jun 2006 - Dec 2007
      Team Leader (Taiwan)
      MUJI 無印良品
      •  2006- 2007 Taipei Breeze Center Banch

      • Subordinate: 10
      • Responsibilities:
        • Customer relationship management
        • Store marketing event planning and execution
        • To reach performance goals
      Sep 2004 - Jun 2006
      Salesperson (Taiwan)
      MUJI 無印良品
        • 2004.09- 2004.12 Taipei Breeze Center Branch
        • 2005.12- 2005.12 Taipei Eslite Wuchang Branch
        • 2006.01- 2006.03 Taipei Breeze Center Branch

        • Responsibilities:
          • Introducing and selling products 
          • Customer service and relationship maintenance 
          • Commodity sales and inventory management
        Aug 2003 - Aug 2004
        Front Desk Team Leader (Taiwan)
        The Lalu Hotel, Sun Moon Lake 涵碧樓
         
        • Subordinate: 10
        • Responsibilities:
          • Group guests arrangements
          • Travel agency coordination
          • Handle guest comments
        Education
        Education
        Sep 2014 - Sep 2015
        MSc 
        Coventry University
        • Master in International Marketing at Coventry University, UK
        • The Master of Science with Merit in International Marketing.
        Sep 1997 - Jun 2001
        Bachelor
        Shih Hsin University 世新大學
         
        • Bachelor in Hotel Management at Shin Hsin University, Taipei, Tawan 
        • Internship in Shangri-La's Far Eastern Plaza Hotel (Taipei) as a front desk receptionist.
        Skills
        Skills
        Communication and customer servise

        Ability to catch the point and communicate effectively.

        Understand customer behaviour and deliver the most appropriate service.

        Language

        Native Mandarin speaker

        Also fluency in Taiwanese and English

        Commercial awareness

        Understand the importance of efficiency, cost-effectiveness, customer service and knowledge of market and store operates to organization operation.

        Abilities of planning and organizing

        Proficient in both planning and making framework under the premise of evaluation of existing resources, in order to achieve goals.

        Skills of analyzing and investigating

        According to operational data analysis to identify opportunities and threats to a firm operating, and make recommendations for improvement.

        Time management

        Clear understandings of events priorities will follow different result.

        Ability in arrange time effectively.

        Brand Management

        Knowing healthy Brand will be great benefit for a firm.

        Ability and acknowledge to assist the development of the brand equity.

        Team work

        Awareness of the benefits of team working and have ability to coordinate groups of internal harmony.

        Personal Interests
        Add Portfolio Item
        • Reading
        • Shopping
        • Watching movies


        I have extensive work experience in various areas such as hospitality, retail and service industries; these working experiences developed my patience and ability to work with different types of people. Furthermore, I am a conscientious person always works hard and pays attention to detail. I'm also flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. 

        Thank you again for reading my CV. For the future, I have a strong ambition and willing to accept the challenge.