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Work experience

Jun 2015Present

Sr. Quality Analyst

BarclaycardUS
  • Exceptional listening and analytical skills.
  • Implement new spreadsheets and systems for more efficient tracking and alignment across the network.
  • Screen incoming and outgoing contacts to ensure quality, customer service, and adherence to the policies and procedures of the organization.
  • Provide feedback to assist in the creation of quality standards, performance improvement goals and the development of training programs.
Aug 2012Jun 2015

Relationship Manager

BarclaycardUS
  • Build and improve on customer relationships and providing quality customer service.
  • Resolve customer concerns by providing clarification, researching and exploring answers, implementing solutions and escalating unresolved concerns.
  • Compose clear, concise responses to customers as part of the email team.
  • Encourage colleague learning as part of the Buddy Program, by providing floor support and by facilitating New Hire integration.
  • Pilot new Website Assistance team utilizing new software to better customer experience.
  • Facilitate training classes.
2008Present

Freelance Graphic Designer

Various Clients
  • Develop, design, and produce creative designs for a variety of clients.
  • Projects include: social media banners, invitations, business cards, posters, and character designs.
  • Liaise with clients and assess their needs and restrictions.
Mar 2008Apr 2012

Hostess/Take-Out Waitress (Seasonal)

Chickadee Restaurant
  • Act as hostess, back-up waitress, and handle take-out orders.
Sep 2011Apr 2012

Art Gallery Attendant (Seasonal)

McIninch Art Gallery
  • Greeting visitors and recording gallery traffic.
  • Aid in construction and deconstruction of exhibits.
Sep 2011Feb 2012

Graphic Design Intern

Co.Labs Agency
  • Design both print and web-based marketing materials for Co.Labs clients.

  • Meet and interact with clients to work toward goals.

  • Collaborate with other students and interns to produce materials and work toward both Co.Labs and client goals.
May 2010Aug 2010

Associate

Walmart
  • Provide customer service. Perform maintenance and cleaning. Install new fixtures into assigned departments. Monitor area for potential security risks.
Sep 2008Apr 2011

Student Supervisor

SNHU Telefund
  • Act as manager in event of manager’s absence.
  • Communicate with university alumni, and update university records to fundraise for scholarships, and to maintain university health.

Education