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Highlights

  • Passionate, and always eager to share in new experiences. Everything can be a learning experience.
  • Excellent communication skills. 
  • Exceptional computer skills/Proficient with Microsoft Word and PowerPoint, as well as Adobe Creative Suite Programs (Adobe Photoshop, Adobe Illustrator, Adobe InDesign). 
  • 8+ years of successful phone experience. 
  • Well versed in identifying customer needs and able to offer a solution quickly.

Interest

Illustration, Painting (Digital and traditional), Design, Writing, History, Travel, Animals

Work experience

Jun 2015Present

Sr. Quality Analyst

BarclaycardUS

-Exceptional listening and analytical skills.

-Implement new spreadsheets and systems for more efficient tracking and alignment across the network.

- Screen incoming and outgoing contacts to ensure quality, customer service, and adherence to the policies and procedures of the organization.

- Provide feedback to assist in the creation of quality standards, performance improvement goals and the development of training programs.

Aug 2012Jun 2015

Relationship Manager

BarclaycardUS
  • Build and improve on customer relationships and providing quality customer service.
  • Resolve customer concerns by providing clarification, researching and exploring answers, implementing solutions and escalating unresolved concerns.
  • Compose clear, concise responses to customers as part of the email team.
  • Encourage colleague learning as part of the Buddy Program, by providing floor support and by facilitating New Hire integration.
  • Pilot new Website Assistance team utilizing new software to better customer experience.
  • Facilitate training classes.
  • Consistently meeting and exceeding metrics on a monthly basis.
Mar 2008Apr 2012

Dietary Aide/Hostess

Chickadee Restaurant

(Seasonal)

  • Taking take-out orders./Occasionally taking tables as a waitress during busy times.
  • Acting as hostess.
  • Answering telephones. 
  • Stocking supplies, making sure everything is ready each morning and throughout the day. 
Sep 2011Apr 2012

Art Gallery Attendant

McIninch Art Gallery
  • Greeting and recording visitors. 
  • Answering telephone and being available to answer questions for visitors.
  • Aid in construction and deconstruction of exhibits.
Sep 2011Feb 2012

Intern

Co.Labs Agency
  • Design both print and web-based marketing materials for Co.Labs clients.

  • Meet and interact with clients to work toward goals.

  • Collaborate with other students and interns to produce materials and work toward both Co.Labs and client goals.
Sep 2008Apr 2011

Student Supervisor

SNHU Telefund
  • Act as manager in event of manager’s absence.
  • Communicate with university alumni, and update university records. 
  • Fundraise for scholarships, and to maintain university health.
  • At times, put together mailings and thank you packets. 
  • Film Thank-You video to be sent to alumni.
May 2010Aug 2010

Associate

Walmart
  • Provide customer service.
  • Perform maintenance and cleaning. Install new fixtures into assigned departments. 
  • Monitor area for potential security risks.
  • Maintain an organized back room.

Education

Sep 2004Jun 2008

Dirigo High School

  • Graduated seventh in class. 
  • Completed Honors courses (Honors English, Honors Origins), Advanced Placement courses (AP Language, AP U.S. History, AP Literature), and advanced art classes.