Highlights

  • Excellent communication skills. 
  • Exceptional computer skills/Proficient with Microsoft Word and PowerPoint, as well as Adobe Creative Suite Programs (Adobe Photoshop, Adobe Illustrator, Adobe InDesign). 
  • 5+ years of successful phone experience. 
  • Well versed in identifying customer needs and able to offer a solution quickly.

Interest

Art, History, Travel

Work History

Work History
Jun 2015 - Present

Sr. Quality Analyst

BarclaycardUS

- Screen incoming and outgoing contacts to ensure quality, customer service, and adherence to the policies and procedures of the organization.
- Provide feedback to assist in the creation of quality standards, performance improvement goals and the development of training programs.

Aug 2012 - Jun 2015

Relationship Manager

BarclaycardUS
  • Build and improve on customer relationships and providing quality customer service.
  • Resolve customer concerns by providing clarification, researching and exploring answers, implementing solutions and escalating unresolved concerns.
  • Compose clear, concise responses to customers as part of the email team.
  • Encourage colleague learning as part of the Buddy Program, by providing floor support and by facilitating New Hire integration.
  • Pilot new Website Assistance team utilizing new software to better customer experience.
  • Facilitate training classes.
  • Consistently meeting and exceeding metrics on a monthly basis.
Mar 2008 - Apr 2012

Dietary Aide/Hostess

Chickadee Restaurant

(Seasonal)

  • Taking take-out orders./Occasionally taking tables as a waitress during busy times.
  • Acting as hostess.
  • Answering telephones. 
  • Stocking supplies, making sure everything is ready each morning and throughout the day. 
Sep 2011 - Apr 2012

Gallery Attendant

McIninch Gallery
  • Greeting and recording visitors. 
  • Answering telephone. 
  • Being available to answer questions.
Sep 2011 - Feb 2012

Intern

Co.Labs Agency
  • Design both print and web-based marketing materials for Co.Labs clients.

  • Meet and interact with clients to work toward goal.

  • Collaborate with other students and interns to produce materials and projects and work toward Co.Labs goals.
Sep 2008 - Apr 2011

Student Supervisor

SNHU Telefund
  • Act as manager in event of manager’s absence.
  • Communicate with university alumni, and update university records. 
  • Fundraise for scholarships, and to maintain university health.
  • At times, put together mailings and thank you packets. 
  • Film Thank-You video to be sent to alumni.
May 2010 - Aug 2010

Associate

Walmart
  • Provide customer service.
  • Perform maintenance and cleaning. Install new fixtures into assigned departments. 
  • Monitor area for potential security risks.
  • Maintain an organized back room.

Education

Education
Sep 2004 - Jun 2008

Dirigo High School

  • Graduated seventh in class. 
  • Completed Honors courses (Honors English, Honors Origins), Advanced Placement courses (AP Language, AP U.S. History, AP Literature), and advanced art classes.

Skills

Skills

Microsoft Office

Phone Skills

Adobe Creative Suite