Shilah Norman

  • 11223 Melville St. Maple Ridge, BC

I believe a strong team is the foundation to success


To obtain a career that allows me to grow and excel, in a people-oriented environment,  where I utilize excellent customer service and my jaunty personality to achieve personal and corporate goals.  A position with an outstanding team that I truly feel proud to be a part of.   

Work History

Work History
Nov 2007 - Feb 2015

Customer Support Representative/Team Leader


Port Moody, BC

  • Provided excellent customer service to walk in clients
  • Handled all transactions in a professional, confidential matter
  • Met and exceeded referral target goals
  • Performed administrative duties, such as answering incoming calls, faxing, photocopying and responding to customer inquiries via email
  • Managed all accounts receivable/payable Assisted in the training of new staff
  • Participated in volunteer projects such as fundraisers and community events
  • Took on role as acting supervisor during Manager's absence Supported the Manager and colleagues as required
Jan 2004 - Nov 2007

Deli Clerk


Maple Ridge BC

  • Cleaned, prepped and assembled all party trays and platters
  • Placed all orders Received & scanned all products 
  • Organized and categorized the placement of orders
  • Customer service, including all inquiries regarding products in store
  • Completed all end of day duties such as cleaning and sanitizing food stations adhering to Food Safe regulations 



Work Ethic & Personal Traits

  • Superb customer service, time management and problem solving skills
  • Ability to work independently or part of a team
  • Extremely dedicated and dependable
  • Highly organized with precise attention to detail
  • Ability to effectively prioritize and juggle multiple assignments
  • Effective team player with exceptional communication and interpersonal skills
  • Quick learner who takes direction well