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Objective

My achieve goals by being a versatile and skilled management professional, with excellent

Hands-on experience and leadership qualities, in developing and improving Technical Department productivity & provide support to Management. I would be an assertive team leader with outstanding Interpersonal, communications, negotiation and people management skills.

Work experience

Jan 2012Oct 2014

(C.M.M.S) Data Entry Clerk – Helpdesk

ADPC

Working at Abu Dhabi Port Company.

 Acting Planner – (Technical – Planning).

01/01/2013 – Present

Currently I am Controlling Planning functions within Technical Department. My main duties include coordinating with all departments’ managing Equipment & all assets supervise maximo system assistance to line managers for internal audits. Department inventory reports, plan for all terminal equipment & assets schedule for maintenance, resolves all inquiries of equipment

  • Scheduling support of work orders including corrective & preventative maintenance work.
  • Answer incoming work request calls. Schedule repairs and dispatch priority calls.
  • Create, initiate, schedule, and complete work orders.
  • Track technician labor associated with work orders in database.
  • Facilitate work orders by defining the tasks, estimating duration, identifying constraints, assigning appropriate resources.
  • Provide support to Management by coordinating tasks involved in scheduling work being performed in assigned buildings and updating them on status of scheduled work regularly.
  • Reviewing reports & identifying overdue work orders, which pose a risk to quality assurance.
  • Evaluate status of work and report problems to supervisor and/or management.
  • Distribute & Update Supervisors on status of scheduled work
  • Maintain detailed filing system. (Maximo)Abu Dhabi Terminals (Sea Port Authority)  Presenting information in a clear, organized, concise manner that is both grammatically and technically correct
  • Provide an efficient Maintenance Planning, Quality systems, Maximo support and effective training support to the Technical department; Support the needs of product and service excellence.
  • 24/06/2012 –  2013

          Technical Clerk – Helpdesk (Technical - Planning)

  • Attend all the telephone calls and radio messages in relation to assets.
  • All data’s in the work order to entered in to CMMS and ensure the Emergency work orders are closed within the prescribed time.
  • Provide all types of reports from Maximo daily basis to the work shop supervisory staffs.
  • Ensure the all data’s entered in the CMMS about the Recourses utilized during the routine technical activities.
  • Prepare necessary data sheets for normal workshop activities.
  • Preparation of all gate passes.
  • Follow up on open work orders and pending purchase orders, requisitions and technical.
  • Respond to customer’s enquiries, complaints, follow & escalate through to resolution using the standard guidelines properly with the systems functionality as a part of customer relationship management.
  • Revising all readily available CRM databases with new changes and status.
  • Maintain the coordination and professional strong working relationship with external and internal customers, colleagues, and customer service management.
  • Mentoring new staff to satisfy customer service requirements.      

Skills

  • Good organizational and leadership skills; like to contribute as a team member.
  • Self-disciplined and well-motivated to work alone using my own initiative.
  • Computer literate in using most of the Microsoft Packages.
  • Fluent Arabic, good English ,
  • Excellent communication skills; quickly build professional relationships

Award Timeline

  • Achieved thrice Top Performer recognition.
  • Ranked among Top 10 Excellent Performers.
  • Consistently met 95% quality and 100% quantity standards.

Education

Jan 2010Jan 2011

70.3%

Hamadan Bin Mohammad ( High School )

Certifications

Jul 2012Present

Essential Safety (Training) TUV Nord

TUV Nord
Feb 2014Apr 2014

An intensive English Course

English Berlitz
Jun 2012Sep 2012

(ICDL) International computer driving license

ALRafidan Institute Abu Dhabi U.A.E
Jan 2007Jan 2008

Military Training Certificate

Air Force and Air Defense

Interests and Activities

  • Enjoy keeping fit and participating in sports.
  • Enjoy watching documentaries movies
  • Take pleasure in exploring and using different programs available on the Internet.
  • Enjoy reading varied pieces of literature: none / fictional and journals

Personal Details

Date of Birth      September 29th, 1992                                    

Nationality         U.A.E

Address              Khalifa City (A)

Marital Status    Single