Shihab Saad Nowajea Maghfaiq

Shihab Saad Nowajea Maghfaiq

Objective

My achieve goals by being a versatile and skilled management professional, with excellent

Hands-on experience and leadership qualities, in developing and improving Technical Department productivity & provide support to Management. I would be an assertive team leader with outstanding Interpersonal, communications, negotiation and people management skills.

Work History

Work History
Jan 2012 - Oct 2014

(C.M.M.S) Data Entry Clerk – Helpdesk

ADPC

Working at Abu Dhabi Port Company.

 Acting Planner – (Technical – Planning).

01/01/2013 – Present

Currently I am Controlling Planning functions within Technical Department. My main duties include coordinating with all departments’ managing Equipment & all assets supervise maximo system assistance to line managers for internal audits. Department inventory reports, plan for all terminal equipment & assets schedule for maintenance, resolves all inquiries of equipment

  • Scheduling support of work orders including corrective & preventative maintenance work.
  • Answer incoming work request calls. Schedule repairs and dispatch priority calls.
  • Create, initiate, schedule, and complete work orders.
  • Track technician labor associated with work orders in database.
  • Facilitate work orders by defining the tasks, estimating duration, identifying constraints, assigning appropriate resources.
  • Provide support to Management by coordinating tasks involved in scheduling work being performed in assigned buildings and updating them on status of scheduled work regularly.
  • Reviewing reports & identifying overdue work orders, which pose a risk to quality assurance.
  • Evaluate status of work and report problems to supervisor and/or management.
  • Distribute & Update Supervisors on status of scheduled work
  • Maintain detailed filing system. (Maximo)Abu Dhabi Terminals (Sea Port Authority)  Presenting information in a clear, organized, concise manner that is both grammatically and technically correct
  • Provide an efficient Maintenance Planning, Quality systems, Maximo support and effective training support to the Technical department; Support the needs of product and service excellence.
  • 24/06/2012 –  2013

          Technical Clerk – Helpdesk (Technical - Planning)

  • Attend all the telephone calls and radio messages in relation to assets.
  • All data’s in the work order to entered in to CMMS and ensure the Emergency work orders are closed within the prescribed time.
  • Provide all types of reports from Maximo daily basis to the work shop supervisory staffs.
  • Ensure the all data’s entered in the CMMS about the Recourses utilized during the routine technical activities.
  • Prepare necessary data sheets for normal workshop activities.
  • Preparation of all gate passes.
  • Follow up on open work orders and pending purchase orders, requisitions and technical.
  • Respond to customer’s enquiries, complaints, follow & escalate through to resolution using the standard guidelines properly with the systems functionality as a part of customer relationship management.
  • Revising all readily available CRM databases with new changes and status.
  • Maintain the coordination and professional strong working relationship with external and internal customers, colleagues, and customer service management.
  • Mentoring new staff to satisfy customer service requirements.      

Skills

  • Good organizational and leadership skills; like to contribute as a team member.
  • Self-disciplined and well-motivated to work alone using my own initiative.
  • Computer literate in using most of the Microsoft Packages.
  • Fluent Arabic, good English ,
  • Excellent communication skills; quickly build professional relationships

Award Timeline

  • Achieved thrice Top Performer recognition.
  • Ranked among Top 10 Excellent Performers.
  • Consistently met 95% quality and 100% quantity standards.

Education

Education
Jan 2010 - Jan 2011

70.3%

Hamadan Bin Mohammad ( High School )

Certifications

Certifications
Jul 2012 - Present

Essential Safety (Training) TUV Nord

TUV Nord
Feb 2014 - Apr 2014

An intensive English Course

English Berlitz
Jun 2012 - Sep 2012

(ICDL) International computer driving license

ALRafidan Institute Abu Dhabi U.A.E
Jan 2007 - Jan 2008

Military Training Certificate

Air Force and Air Defense

Interests and Activities

  • Enjoy keeping fit and participating in sports.
  • Enjoy watching documentaries movies
  • Take pleasure in exploring and using different programs available on the Internet.
  • Enjoy reading varied pieces of literature: none / fictional and journals

Personal Details

Date of Birth      September 29th, 1992                                    

Nationality         U.A.E

Address              Khalifa City (A)

Marital Status    Single