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Shiesa Kaye C. Ombing

Technical Customer Service

Summary

My 4 years experience working in Technical and Customer Service has able to develop myself as an effective critical thinker who addresses customer support issues remarkably.
I am level-headed in any stressful situation with well developed people skills and I have the ability to learn new procedures quickly and efficiently.


Skills

Customer Service
  • Clear Communication
  • Ability to Read and Understand Customer Needs
  • Good Persuasion
Marketing
  • Good in Interpersonal Commmunication
  • Influencing and Negotiation
  • Multitasking
Technical Support
  • Knowledgeable in MS Office
  • LAN/WAN Networking / Internet Modem/Router Issues
  • Step by Step PC troubleshooting

Work History

20152016

Technical Support Specialist (Level 3)

Convergys
  • Troubleshoots subscriber calls for Business High Speed Internet Customers.
  • Responds to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
  • Diagnose and resolve technical hardware and software issues involving general internet connectivity troubleshooting, application based email support.
20122015

Technical Support / Customer Service Representative

Sutherland Global Services
  • Answers incoming customer calls and provide assistance for registration, email creation, physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting
  • Interacts and coordinate with other departments to resolve customer issues
  • Asks to sell additional products or services / Accepts and transacts Billing concerns
  • Test, analyze and clear customer reported trouble
20112012

Receptionist / Tour Coordinator

Triplink South Travel Centre
  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Directs visitors by maintaining employee and department directories; giving instructions.
  • Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  • Organizing itineraries of client's Domestic tours.
  • Periodically travels to assist during a tour with seat assignments, luggage and various other problems.
  • Skill in public relations and handling complaints.

Education

20082012

Bachelor of Science in Hotel and Restaurant Management 

Notre Dame of Marbel University

Bachelor degrees in hotel and restaurant management are 4-year programs that offer the management skills, financial knowledge and problem-solving abilities required to oversee a staff and guarantee smooth operations at a tourism-related establishment.

Certifications

20112012

Basic Hotels Operations

Reynaldo P. Chavez Jr.

Executive House Keeper 

Crown Regency Tower - Club Ultima , Fuente Osmena, Cebu City , Philippines 

20102011

Hospitality Industry Career  Opportunities and Development

Dr. Evelyn F. Lupangco 

Panel Interviewer/ Mock Evaluator 

Crown Regency Tower - Club Ultima , Fuente Osmena , Cebu City , Philippines 

20102011

Front Office and Food & Beverage Modules

Rouena Yonzon

Event Executive 

Edsa Shangri-La, Manila , Philippines 

20102011

Introduction to Hospitality & Tourism Management & Familiarization Tour

Marlene P. Pajanel 

AVP- National Marketing

Resorts World Manila , Philippines