Shibu Varghese

Shibu Varghese

Work History

Work History
Jan 2006 - Present

Technical Support Supervisor

M.H.Alshaya Co.W.L.L
  • Promoted to regional leadership role collaborating with other members of the Tech team.
  • Stands in for the Regional Manager when he is not available.
  • Responsible for a core Technical Support team comprising of thirty members spread over Middle East.
  • Coordinating with Food and Beverages,Retail departments to meet their technical needs.
  • Coordinating with contractors and vendors for successful completion of projects
  • Level 3 technical support and training for team members.
  • Succesful completion of IT infrastructure for almost 45 Alshaya stores in Avenues Mall, Kuwait.
  • IT infrastructure planning in progress for another 22 Alshaya stores in Avenues Mall Phase II
  • Coordinating with team members in Bahrain for the new store openings in Bahrain City Center, Lagoons etc.
  • Successfully completed the version upgradation rollout for Micros RES 4.0 for Starbucks store in Kuwait,Bahrain,Jordan,Lebanon,Egypt.
  • Planning process started for version upgrade for Micors RES 3700  to RES4.0 for almost twenty restaurants.
  • Conducting yearly performance appraisal for the team members.
  • Member of the team who conducts interviews for selecting new candidates.
  • Managed the IT infrastructure setup for the new casual dining and fast food restaurants at The Avenues Phase II which included Santoor,Sarai,Brasserie,Dean&Deluca etc.
  • Managed the Micros installation for PF Chang's Bistro at The Avenues.
Sep 2002 - Dec 2005

Technical Support Specialist

M.H.Alshaya Co.W.L.L
  • Responsible for technical support for servers,workstations and IBM POS 4614 machines in Retail fashion stores.
  • Responsible for  smooth functioning of Micros 3700 servers,workstations and IBM  4840 POS machines in 50 Starbucks Coffee outlets.
  • Installation of  Windows 2000 server,Micros 3700 and maintenance for Gaucho Grill,Le Pain Quotidien,Asha’s,Sarai,Totally Fish restaurants.
  • Installation and configuration of Micros RES 3700 servers and Micros WS4 workstations.
  • Installation and administration of Novell Netware 4.1,windows 2000 servers.
  • Installation of office productivity softwares in Back Office computers at the stores.
  • Structured cabling for the store IT infrastructure.
  • Hardware support for the servers,personal computers,workstations, POS machines.
  • Coordinating with store managers for smooth functioning of IT applications at the stores.
  • Successful completion of IT infrastructure for 18 stores in Marina Mall,Kuwait.
  • Rolling out Micros RES 3700 application for almost 50 Starbucks stores in Kuwait replacing the existing application Shawman.
  • Training junior colleagues.
  • Level 1  support.
  • Level 2 Support from 2004 onwards.
  • Acted on behalf of colleaugues who went on vacation  by assisting Help Desk.
  • Technical support for head office employees on behalf of colleagues.
Dec 2001 - Sep 2002

Network Engineer

Top WS Networks
  • Network design, implementation and maintainance of Local Area Networks for clients.
  • Design, installation and administration of Windows NT 4.0,Windows 2000, Windows98,Windows XP networks and workstations for clients.
  • Computer hardware maintainance.
  • I.T support for the Head Office.
  • The clients included •    Al Mawarid group •    Waragroup•    Royal Suite Hotel•    Al Mubarak A-Mubaraki Co. to name a few.
Dec 1999 - Apr 2001

Network Consultant

CONNECTANY!
  • IT consultancy and Network Administration support for Liz Group, Trivandrum.
  • Network consultant for Seagale Systems, Trivandrum.
  • Network consultant for Logics Computer Rentals, Trivandrum
  • IT consultant for PowerTech Enterprises, Trivandrum.
  • IT consultant for bizcom Solutions, Trivandrum.
  • IT consultant for bizcom Solutions, Trivandrum.
  • IT consultant for Sistac Group, Trivandrum
  • Consultancy, design, installation and administration of Windows NT networks and workstations.
  • Involved in the decision making process concerning IT matters for my clients.
  • Structured cabling
  • Hardware support.
  • Coordinating with vendors and contractors for timely execution of projects.
Sep 1999 - Nov 1999

Systems Manager

Trans Computers
  • Overall charge ofIT department and reporting to the Director
  • Network management of the office and client computers
  • Network design, installation and administration for the clients.
  • Clients included Trans Shipping, U&A Importers, Liberty Center, Trans Marketing etc.
  • Supervising the IT department functions, giving technical assistance to engineers.
  • Design, installation and administration of Windows NT networks and workstations.
Jun 1998 - Aug 1999

Consultant

CONNECTANY!
  • Consultancy, design, installation and administration of Windows NT networks and workstations for clients.
  • Coordinating with vendors and contractors for timely execution of projects.
May 1995 - May 1998

Customer Support Engineer

Patni Computer Systems (PCS)
  • Management and administration of the Trivandrum branch office from May 1997.
  • Installation and maintenance of PCS personal computers and servers.
  • Installation and maintenance of AST Manhattan Servers.
  • Installation and maintenance of Data General servers and workstations.
  • Designing LAN layout, installation and maintenance for clients.
  • Installation and maintenance of more than 500 PCS personal computers at Vikram Sarabai Space Center (VSSC), Liquid Propulsion Systems Center (LPSC) ISRO Inertial Systems Unit (IISU) and REPLACE Center of Indian Space Research Organization (ISRO), Department of Space, Trivandrum.
  • Total branch computerization of three Canara Bank branches at Trivandrum and Kochi, using AST Manhattan servers and Novell Netware SFT 3.11.
  • Local Area Networking of EDP Department, Canara Bank Circle Office, Trivandrum
  • Local Area Networking of all departments of State Bank of Travancore Head Office, Trivandrum
  • Total branch computerization of almost 30 branches of State Bank of Travancore in Kerala.
  • Local Area Networking of South Indian Bank Regional Office, Trivandrum
  • Local Area Networking of National Directory Enquiry at Central Telephone Exchange, Trivandrum
  • Local Area Networking of nearly forty Telephone Exchanges in Kerala state.
  • Other major clients were Indian Overseas Bank, Berger Paints, State Bank of India, Federal Bank, Hindustan Latex, Bank of Baroda, Syndicate Bank etc.
Jan 1994

Sales and Service Engineer

Advanced Medical Technologies
  • Expanding sales of Biomedical and Laboratory equipments in the southern districts of Kerala,India.

Education

Education

Bachelor of Engineering

Madurai Kamaraj University

Post Graduate Diploma

  • Post Graduate Diploma in Computer Maintenance from PC POINT, Mumbai
  • Advanced Internet Power Programming from PENTASOFT, Trivandrum
  • Certificate from ER&DC, Trivandrum for completion of training programme on IBM Mainframe IBM ES-9000 System

Summary

  • Fifteen years of experience in Information Technology including IT Management.
  • Experienced in OS and Technical Support,Network installation and administration,Customer Support Management,Retail IT support and management,IT Project Management.
  • Currently managing a Tech team consisting of almost thirty members spread over Middle East
  • Effective team leader/participant
  • Three times recipient of "Above and Beyond Call of Duty" award from Retail Division, Alshaya.
  • Project management
  • Was Cisco and Microsoft certified
  • PMP trained

Skills

  • Operating Systems      :Windows Servers, Novell NetWare 3.x/4.x,Slackware Linux
  • Application packages  :Micros RES 3700, RES 4.0
  • Systems Management :IBM Director 5.20
  • Project Management
  • Structured cabling

Training

  • Project Management Professional (PMP) trained and awaiting certification - 2009
  • IBM Director 5.20 systems management by IBM -  2008
  • Micros RES 4.0 training by Micros Fidelio,Germany. - 2007
  • Two months of inplant training in the R&D Department, MELTRON Audio Visual Division of Maharastra Electronics Corporation Limited, Mumbai.Worked on  indigenisation of Multi Voice Logging Recorder with the help of Dictaphone,USA. Also worked on STUDER Audio Mixers and Audio Recording Equipments. -1992