Ana Bimbasa

  • Bucharest Romania

Cloud Operations Engineer

Professional Profile

Dedidcated Managed services telecom engineer, with a background in the Services&Core area. Linux skills, ITIL knowledge. Working for five years in an international environment.
Calm, self-organized, good communication skills, analytical skills, work with deadlines, abilities to take initiatives and make decisions.


Successfully transferred Telenor Device Connexion platform to GSC Ericsson Romania, as first level support core engineer. Mapped process flows and job aids for first line, according to Ericsson internal protocols.

Performed User Acceptance Tests for our first PushToTalk customer: tested redudancy on site, completed testing multiple calls scenarios. Active and accurate UAT reports contributed to a successful onboarding.

Demonstrated great involvement for PushToTalk project in an early phase, by participating to trainings at the vendor site, offering remotely support to potential customers, assisted 3rd parties in performing tests, documenting technical information.

Transferred activities through training sessions and work-shops to first level group. The documented trainings helped them in gaining competences.

Contributed to the group targets by decreasing MTTR and increasing the number of incidents resolved directly in first level.

Improved monitoring procedures, considering the gaps revealed during incidents, by constantly collaborating with the Cacti team. This conducted to a better oberview of the VAS systems status.

Provided technical information and support to other teams, leading to detection of weaknesses and implementation of corrective actions on the VAS nodes.

Coordinated the operations activities during the shift, as shift leader, while working as first level engineer. Acted as first escalation point for any issue occuring during shift period.

Work History

Work History
Jun 2013 - Present

Cloud Operations Engineer

Ericsson Romania

Project: Ericsson Device Connexion Platform and PushToTalk platform

Provide technical maintenance and support for Ericsson Device Connexion platform in services area: Symsoft SMSC, IP-Works Radius, Ericsson positioning systems, Ericsson provisioning systems (working in Linux and Solaris environment) and PushToTalk platform: Kodiak servers.

Verify and support implementation of configuration changes

Acting on relevant problems escalated from first level so that problems are remedied within SLAs

Troubleshooting, fallow up on faults escalated to 3rd parties and participation in outage Root Cause Analysis.
Callout responsibility covering 24x7 on regular basis

Feb 2012 - Jul 2013

1st Level Assurance Core & IP Engineer

Ericsson Romania

Project: Ericsson Device Connexion Platform

Offered the support and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers via EDCP are continuously available; alarm handling and Troubleshooting on the core nodes; handled Critical and Major Incidents in collaboration with Incident Management, Problem Management Change Management and 2nd level support.

Maintained all SLA's requirements

Coached new colleagues joining the team

Related vendors and tools: Cisco GGSN, Ericsson HLR, Ericsson STP, Symsoft SMS-C, Cacti, BMC Impact Explorer, Nagios, OSS-RC, OSIX (traces tool), Nobill Client

Nov 2011 - Jan 2012

1st Level Assurance Core & IP Engineer

Telenor Connexion Sweden

Project: Telenor Sweden Device Connexion Platform                            

Successfully transferred the project to GSC Ericsson Romania

Aug 2009 - Oct 2011

1st level Core and Transmission Engineer

Ericsson Romania

Project: Mobistar Belgium Operator

Performed network surveillance within the Core and Transmission areas: alarm handling, incident identification, create, issuing and solving minor Trouble Tickets; handled Critical and Major incidents by performing basic troubleshooting, followed by escalation to the next support line, for cases that needed advanced troubleshooting

Involved in Preventive Maintenance activities.

Maintained all KPI's within agreed levels; made sure all SLA's requirements were met

Created and updated existing jobaids related to competence areas                       

Acted as first escalation point for any issue occuring during shift period

Related vendors: Huawei MSS (MSOFT3000), MGW(UMG8900), Nokia Siemens STP, Huawei GGSN (GGSN9811), SGSN (SGSN981), Alcatel DSLAM ATM


Oct 2005 - Jun 2009

Bachelor’s Degree in Telecomunication

Faculty of Electronics, Telecommunications and Information Technology – Polytechnic University

Specialization: Network Design and Software for Telecommunications

Professional Developement

SMS Firewall Foundation – Symsoft Academy

SMS Firewall advanced Certification – Symsoft Academy

ITIL Foundation v3.0 Certification

Experienced Engineer - Internal Ericsson Certification

CCNA 1/3 courses, Linux Admin course

Ericsson courses: Unix Fundamentals, Unix scripting, IP Fundamentals, Datacomm Networking, Signaling in the Core Network


English - Full professional proficiency, French - Elementary proficiency