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Sheryl Martinez

Customer Service/ sales representative

Work experience

20132015

Consumer Customer Service Representative

Dynamic marketing solutions/ DirecTV inside sales account Representative COMPANY, City, State

Interfaced with customers within Costco locations to sign new consumers up for DirecTV if our current packages saved them money on their cable bill. Responded to technical battery questions from consumers. Conducted research and collaborated with technical experts to resolve cases. Processed consumers' requests in store for new sign up and installation in store

Key Achievements:

  • Contributed to 50% increase in call and email volume answered in 12 months by CCS team.
  • Recruited new sales reps  by phone and new staff in michigan area by posters and phone.
  • Saved the company thousands of dollars by effectively resolving claims and preventing losses.
  • Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.
20112013

Administrative assistant\ accountant

Residex llc, wixom, mi

closed major deals with individuals, selling unique product line of both landscaping turf as well as pest control products for indoor and outdoor services. Called current companies or customers who were behind due on they're pay!ENTs, collected all payment mail and processed daily.

Key Achievements:

  • Sales more than doubled under my team contribution and returns decreased, leading to greater profit.
2009-102011-12

Receptionist/secretary

Sunglo restoration services, Novi, mi COMPANY, City, State

Telephone and front desk reception, customer service and answering customer calls. Filing database and records for new customers. Executive and administrative support. Reports and spreadsheets and complaint handling, data entry (85 wpm). Word, Excell, PowerPoint, access, vision, outlook.

Key Achievements:

  • Excelled in role requiring the ability to handle of customer service and administrative tasks and resolve customer issues with expediency.

Education

2011-122013-12

Bachelor's in business administration

South university, Novi, mi

Summary

Dynamic, award-winning Professional with diverse background in sales, marketing and customer service, with a strong interest in education and nonprofit causes. Exceptional ability to work with the community to assist them in difficult times, educate them, refer them for special services / assistance and resolve their concerns with products and/or services provided. Background includes operations management, sales & marketing, customer service, nonprofit leadership and teaching / education.

Skills

  • Office Administration
  • Sales & Marketing
  • Website Design
  • Customer Satisfaction
  • Persuasion & Negotiation Merchandising
  • Bilingual (English and Spanish)
  • Advertising & Promotional Events
  • Product Selection & Pricing 

Awards

  • Interstate Batteries Payday Recruiting Program High Performance Awards (2012)