Consumer Customer Service Representative
Dynamic marketing solutions/ DirecTV inside sales account Representative COMPANY, City, State
Interfaced with customers within Costco locations to sign new consumers up for DirecTV if our current packages saved them money on their cable bill. Responded to technical battery questions from consumers. Conducted research and collaborated with technical experts to resolve cases. Processed consumers' requests in store for new sign up and installation in store
- Contributed to 50% increase in call and email volume answered in 12 months by CCS team.
- Recruited new sales reps by phone and new staff in michigan area by posters and phone.
- Saved the company thousands of dollars by effectively resolving claims and preventing losses.
- Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.