Sherwin Ramnarinesingh

  • New Jersey
Sherwin Ramnarinesingh

Summary

Accomplished Senior Manager, with proven experience accelerating revenue growth, market share, and profitability for a multi-billion dollar industry leader.  Exemplary academic credentials, bringing a unique combination of business acumen, financial expertise, and common sense to produce both top-line sales and bottom-line results.  Energetic relationship builder, with a career-long record of negotiating and closing complex agreements with leading vendors, contractors, and suppliers.  An ethical and responsible professional, with the uncanny ability to connect with individuals at all levels by engendering trust, confidence, and respect. Prepared to travel domestically and internationally.

Work History

Work History
2010 - Present

Regional IBX Manager

EQUINIX
  • Managed over 500,000 sq. ft. of Equinix with minimum monthly revenue of $1.2M.
  • Achieve continuous uptime at multiple IBXs in Northeast region
  • Train, manage and set a professional example for team in remote locations
  • Proven ability to plan, lead, organize, and control in a dynamic work environment, with multiple, time-critical deliverables. Highly effective communication and presentation skills are essential.
  • Responsible for providing regular performance feedback, development, and coaching for direct reports.
  • Ability to assemble, direct, influence, and motivate cross functional/cross site project team(s)
  • Project manage assignments internally and externally
  • Plan and implement budgets for multiple locations.
  • Global infrastructure experience with compliance to local regulations and remote operations practices including oversight of local partners
  • Develop, negotiate and approve Service Level Agreement (SLA) terms. Monitor compliance to SLA and Key Performance Indicator targets
  • Participate in corporate test cases for enterprise rollout
  • Manage intranet knowledge sharing platform for region
  • Ensure internal network capacity for customer facing products
  • Contribute to potential customer tours to grow customer base
  • Assess, develop, implement, monitor and evaluate core business functions and strategies
  • Train, mentor and coach staff and continue to build the overall team technical expertise and operational rigor
  • Partner with the Sales and Operations Teams to assist in trouble shooting all heightened customer service issues
  • Instill a metrics driven culture in the operations team and a continuous improvement program for operational effectiveness and customer experience.
  • Implement corporate policies
  • Initiate and create site improvements
Jan 2000 - 2010

IBX Site Manager

SWITCH & DATA
  • Managed over 300,000 sq. ft. of Switch and Data facilities with minimum monthly revenue of $900,000.
  • Manage multiple lead and site technicians at various sites.
  • Plan and ensure implementation of customer equipment and circuit installation.
  • Showing the facilities to potential clients, explaining the benefits of the Switch and Data concept, and assisting with closing the sale.
  • Monitoring and maintenance of facilities, including power, HVAC, fire detection/ suppression and local security and monitoring systems.
  • Scheduling, supervision, and training of site operations staff and security guards. Manage personnel development.
  • Provide leadership of 24x7x365 operations for both internal IT and external products and services
  • Training of personnel on telecommunications and industry test equipment.
  • Assist/Manage other sites in start-up and troubleshooting of UPS and cooling systems.
  • Increase overall site profitability by controlling site-specific budget related items
  • Maintain site computerized circuit record databases and service order systems.
  • Effectively manage technicians to ensure high levels of productivity
  • Assist in sales of Switch & Data products by conducting site tours to potential customers
  • Compile site maintenance documentation for future reference
  • Communicate site status by participating in monthly conference calls
  • Maintain professional relationships and assure customer satisfaction
  • Responsible for customer equipment and circuit installation
  • Facilitate investigations by diagnosing problem to formulate a resolution for all customer related issues
  • Exhibit good communication skills to guarantee customer satisfaction
  • Sustain professional relationships with various levels of Switch & Data customers
  • Respond in a timely manner to emergency requests from Call Center
  • Demonstrate teamwork by giving support and direction on upgrading and analyzing circuits to other area sites
  • Manages circuit record databases by updating pertinent information daily

Showcased strong leadership by servicing clients through the Blackout of 2003

Education

Education
2010 - 2013

Executive Masters of Business Administration

New Jersey Institute of Technology
2002 - 2006

Bachelors in Computer Science

New York Institute of Technology

Portfolio