Sherry Brown


Dedicated and dependable professional seeking a challenging career. Experienced skilled trainer, motivator, empathetic listener, able to prioritize and operate proactively while coordinating several tasks simultaneously.

Possessing strong interpersonal skills and positive work ethics, self motivated team player with experience managing a diverse group of people, while combining patience, determination and persistence to troubleshoot client issues.

I have more than 10 years of experience combining strong analytical skills with business wisdom to positively contribute to the organizations bottom-line.


I am seeking an opportunity to make a career change and will welcome the chance to learn from the ground up. I have many years of extensive experience using web-based applications (Excel, Word, Power Point) daily to create and/or tailor various reports, working in a fast-paced environment where details and deadlines were often crucial. This has allowed me to master working under extreme pressure and time restraints, while performing my duties with maximum efficiency. I have excellent analytical, problem solving and customer service skills.

My daily interactions with various clients and my peers has enabled me to become an attentive listener, an exceptional team player while communicating in a clear and concise manner. I conducted various warehouse related audits My duties also included, addressing and resolving employee and customer concerns. I created and maintained shipping records with a high degree of accuracy and detail. I understand that your time is valuable and look forward to hearing from you. Thank you in advance for your time.

Work History

Work History
May 2009 - Present

Customer Relations Associate

Trader Joe's

My duties as a store associate are:

  • Assist customers in a professional and polite manner
  • Write orders for various departments within the store
  • Handle special orders for customers as needed
  • Handle large amounts of money daily
  • Assist the FT management team to ensure that customers and employees are working safely
  • Assist in the Wine and Demo areas as needed
  • Accurately and proficiently conduct store quality audits
Jun 2008 - Present

Receptionist/Shipping Coordinator

Reliance Staffing

My duties as a Receptionist and Shipping Coordinator included:

  •  Maintained accurate record of warehouse inventory and trailer pools
  •  Ensured that the employees followed safe work methods
  •  Worked closely with customers to resolve shipping and delivery concerns
  •  Greeted customers, visitors and vendors
  •  Provided administrative support as needed
  •  Coordinated timely shipments of  customers product
  •  Created carrier pick up and delivery schedules
  • Conducted various facility related audits 
  • Used web based applications daily
  • Supervised warehouse employees
  • Operated a 12 line telephone system
Oct 1998 - May 2008

Safety/Training and Operations Supervisor

UPS @O'Hare International Airport/Cargo

I coordinated and administered all employee and management testing and training, evaluated training skills, knowledge and abilities factors for any needed improvement and/or revisions, conducted various OSHA, state and federal audits, served as the facility liaison, arranged transportation for pilots and guests, achieved a 80% decrease in employee turnovers, achieved a 75% increase in employee retention, handled sensitive documents with confidentiality, served as the Management Hazardous Materials Responder and trainer, managed the companies bottom line to reduce and/or eliminate employee injuries and assisted in the day to day operations as needed.

I also served as the onsite HR assistant:

  • Conducted entrance and exit interviews
  • Payroll concerns
  • Employee injuries
  • Employee relations concerns
  • Handled employee harassment (sexual/violence) concerns
  • Updated and revised safety compliance binders and manuals


Jan 2008 - Present

A. A.

McKinley College (Online)

I am a Human Resources Management major working towards an A.A. degree online. The courses that I have presently completed are:

  • Success Strategies- A
  • Human Resources Management- A
  • Business Fundamental- A
  • Workplace Psychology- A
  • Applied Business Math- B-
  • Introduction to Management- B-
  • Principles of Employment- A (Presently attending this class, grade as of 11/4/09)
Aug 1999 - Jan 2006


North Park University

I have presently completed 93 of 120 credits towards my B.S. in Psychology. My anticipated graduation date is December 2011. This degree will be completed online.