Corporate Team and Project Management
Acquired to implement numerous merger/transitional projects for large rapidly expanding companies.Perform oversight and predictive control of sales/service delivery systems, technology and financial planning/budgeting to contain impact to both clients and employees. Coordinated multiple phase projects across large geographic area. Created successful tracking and project management practices on a corporate level, while designing, delivering integrated technology solutions, blended staffing and platform for growth and continued success. Knowledge, Innovation, Execution
Accomplished team builder dedicated to analyze needs and resources available, identify solutions and develop project phases with detailed structure used to drive change of attitude, improvement of process and procedure to deliver project within budget and minimal client impact. Extraordinary interpersonal people skills are fundamental in the acceptance and integration of change. Improvement and advancement is possible when change is embraced by a highly motivated and informed team. Visionary and passionate in encouraging thinking “outside the box!”
Adept at working in unplanned or unusual circumstances, responding to incidents, bringing together teams to ensure that operations are protected and client care and impact is well maintained. Proactive and communicated plans for such adversity as well as reactive strategies, to minimize impact of transitional change. No improvement or enhancement occurs…without change.
Operations and Customer Service
Tenacious commitment to provide and deliver the highest standards of excellence in service and dedication to both internal and external customers. Innovative leader, who “walks the talk” in navigating day to day operations, and extra ordinary demands or tasks. Effective in administering operations of multi-location teams, while creating cohesive communication and collaboration. Implement tracking systems to assess and record client impact and service delivery standards. Establish expectation, communicate, train, held easily accountable. Do it, delegate it, or dismiss/delete it.
Implement vendor monitoring program ensuring service and quality standards are met. Perform vendor audits that include contract negotiation, vendor viability, and ongoing needs of company, while maintaining focus on product and sales results.