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Work experience

Feb 2015Jun 2015

Inventory Clerk/administrative Assistant

Conagra Foods
— Inventory Clerk/Administrative Assistant(Temporary Assignment) Monitors and maintains current inventory levels; processes purchasing orders as required; tracks orders and investigates problems. Responsible for filing paperwork neatly; shipping out files to outside storage. Locates information for quarterly audits. Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports. Processes and/or approves invoices for payment and document returns. Performs routine clerical duties, including data entry, answering telephones, and assisting customers
Dec 2013Jan 2015

Collector

Exeter Finance Corp.
— Collector II Supervisor Experience driving agent performance through monitoring, coaching and development
Sep 2012Nov 2013

Manager

Client Loyalty
— Team Lead Manage call floor and remain visible to answer questions Queue and track inbound calls; inform agents of inbound calls, calls waiting, abandonment rate, etc. Motivate and encourage agents through positive communication and feedback Examine service calls to monitor to observe employee demeanor, technical accuracy, and policy procedures Handle escalation calls when a supervisor was requested and deescalate clients Approved fee waivers and account holds Sit in as a witness for customer service representative(csr) evaluations Provide feedback to top tier management in regards to call floor productivity
Jul 2011Aug 2012

Head Cashier

Lowe's
Home Improvement — Head Cashier Help create and distribute cashier schedules and till allocation

Education

20072010

B.Sc

Weber State University