• Lake Mary FL

Sherika Brown

Work History

Work History

Inventory Clerk/administrative Assistant

Feb 2015 - Jun 2015
Conagra Foods
— Inventory Clerk/Administrative Assistant(Temporary Assignment) Monitors and maintains current inventory levels; processes purchasing orders as required; tracks orders and investigates problems. Responsible for filing paperwork neatly; shipping out files to outside storage. Locates information for quarterly audits. Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports. Processes and/or approves invoices for payment and document returns. Performs routine clerical duties, including data entry, answering telephones, and assisting customers


Dec 2013 - Jan 2015
Exeter Finance Corp.
— Collector II Supervisor Experience driving agent performance through monitoring, coaching and development


Sep 2012 - Nov 2013
Client Loyalty
— Team Lead Manage call floor and remain visible to answer questions Queue and track inbound calls; inform agents of inbound calls, calls waiting, abandonment rate, etc. Motivate and encourage agents through positive communication and feedback Examine service calls to monitor to observe employee demeanor, technical accuracy, and policy procedures Handle escalation calls when a supervisor was requested and deescalate clients Approved fee waivers and account holds Sit in as a witness for customer service representative(csr) evaluations Provide feedback to top tier management in regards to call floor productivity

Head Cashier

Jul 2011 - Aug 2012
Home Improvement — Head Cashier Help create and distribute cashier schedules and till allocation




2007 - 2010
Weber State University