Business Solutions Team Leader
- Develop KPI's & performance reporting schemes to new Internet call center to acquire 12 Million data user by December 2012.
- Develop Monthly/ Quarter/Yearly Operation plans with direct responsibility of execution & results.
- Call assessment observation within the team, vulnerable reports & NPS reports plus monthly QA reports analysis.
- Launching Internet products campaigns such as: SMS shots, e-mail promotions To maintain the average number of Customer requests.(30,000 requests)
- Managing the relationship with vendors, negotiating required internet products.(USB Modems, Routers, Mobile apps).
- Managing The Training team providing and technical training for retail representatives to raise the Technical products awareness, customer acquisition resulting in increasing revenue by 4%.
- Developed new strategic Internet plans, products and services that managed to
- Increase Customer data usage accumulatively 10% increase (year over year change).
- Acting as the Focal point between other stakeholders such as technical product management team, business development team and marketing team to ensure SLA.