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Sherif Mohamed Osman

Wireless Network Engineer

Work experience

Jul 2008Present

Senior Wireless Network Specialist

Orange Egypt

Design, implement and troubleshoot wireless network infrastructures to meet client needs.

* Conducts wireless and Wimax site surveys and make corresponding recommendations and changes Based on survey results.

* Performs configuration, implementation of wireless access points, network management Systems and wireless security protocols such as LEAP/PEAP/WPA/AES. *

Utilize wireless protocols and frequencies in the field.

* Install and configure wireless infrastructure hardware and software.

Jan 2007Jul 2008

DSL Call Center Representative

Orange Egypt

* Receives incoming calls directly with the customers to figure out the Confronted problems in order to resolve                                                                                    

*Analyzes confronted problem and transfer it to responsible department if needed.

Notifies the supervisor and report to him the escalated issues to minimize Customer downtime

Aug 2006Dec 2006

MCSA instructor

Kit Education Center
Dec 2004Nov 2005

Technical support specialist

DEGITAL TELECOM

* ADSL & SDSL Establishing and maintenance.

* Troubleshooting networks problems.

Education

Sep 1998May 2001

Bachelor of Science and Education

Tanta University

Certifications

2006Present

Microsoft Certified Systems Administrator

Microsoft
2007Present

Cisco Certified Network Association          

Cisco
2006Present

Microsoft Certified Professional

Microsoft
2014Present

Project Management Professional

  • Received the necessary training and successfully acquired the required level of skill and competence in the techniques of project management at NGC Academy ( 36 hours of attendance )

Skills

10
Computer Skills
  • Microsoft Windows
  • Microsoft Windows Server 2012
  • Microsoft Office ( Word , Outlook , Power Point , Excel )
  • Microsoft CRM.
  • System Center Configuration Manager [ SCCM ]
  • Microsoft Exchange Server and ISA Server 2004.
  • Graphic programs [Photoshop - Corel Draw 10 - FreeHand - Flash].
8
Interpersonal Skills
  • Customer Service knowledge with great understanding of customer care concept based on real experience with internal and external customers.  
  • Great Leadership skills appeared in leading colleagues and subordinates.
  • Analyzing points of weakness that need development for subordinates.
  • Decision making skills.
  • Troubleshooting problems in a timely manner.
  • Quickly Learn New Technologies .
  • Strong Oral, Written, and Interpersonal Communication