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A result-oriented IT professional with 12+ consecutive years of experience and a pioneering career reflecting strong leadership qualifications coupled with “hands-on” information systems and IT Operations expertise. Maintain focus on achieving bottom line results while formulating and implementing advanced technology and business solutions to meet a diversity of business needs with accurate results and with respecting the scheduled time, resources, costs, planning, implementation and documentation needed for the project, with good customer relationships, and communication management.

Business Skills 

  • Excellent communication skills, Team Work, Leadership personality.
  • Self-Motivated, diligent and meticulous worker, highly enthusiastic and Enterprising, with a flexible approach.
  • Highly adaptable working to tight deadlines, with the ability to articulate and implement creative problem solving and decision making.
  • Highly attentive to detail.
  • Ethics and Technology in a Networked World.
  • Business Problem Solving and Negotiation.

Work History

Sept 2013Present

IT Manager

DEEF Pharmaceutical Industries Co.
  • Leading the IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
  • Develops an IT annual budget, review and compares actual results to planned budgetary performance.
  • Maintains awareness of changing IT trends and regulations which might impact the business and take CAPA action as required.
  • Directs technological research by studying organization goals, strategies, practices, and user projects, and suggest Technology solutions for business and management problems.
  • Ensure the company receives the full scope of service detailed in IT contracts and projects.
  • Implement and maintain all network, security, and computer systems to meet the organization’s current and future requirements.
  • Responsible for development and documentation of corporate policies and procedures as related to network, system, and device use and security.
  • Develop and maintain capital budget, short-term plan, and long-term plan for IT department.
  • Ensure the most cost-effective and efficient use of the company’s IT Solutions, and that it complies with industry standards.
  • Hire and manage IS, IT personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
  • Interact and coordinate with vendors, suppliers, distributors, and contract consultants.
  • Evaluating and verifying employee performances through performance evaluation techniques and defined KPIs
  • Coaches and directs IT staff in operational activities to ensure compliance with business goals, objectives and the approved budget.

 Key Achievements:

  • Planned, designed, and acquired a new data center building meeting with the worldwide best practices.
  • Planned, Designed, and implemented the IT Infrastructure using the latest technologies based on high standards.
  • Developed the IT Manual that includes all the required Policies, SOPs, and Process maps for the different IT operations
  • Built a very strong relationship with the IT solutions vendors.
  • Prepared a fully detailed RFP for the ERP project.
  • Lead a successful Epicor E10 ERP implementation.
Sept 2010Sept 2013

IT Supervisor

DEEF Pharmaceutical Industries Co. 
  • Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP)
  • Make recommendations about purchase of new technology resources
  • Supervise IT Support team and check their daily activities
  • Designed, implemented and managed Microsoft Windows 2003/2008/2012 servers, LAN configurations
  • Administration and management of Active Directory (Users, Groups, Sites, Services)
  • Symantec Endpoint Administration
  • Symantec Backup Exec Administration
  • Oversees all Systems Support activities
  • Act as escalation point of contact for customers and staff
  • Ensures adherence to all IT Security policies and procedures
  • Supports installed systems in an effective and efficient manner ensuring minimal disruptions
Jan 2007Sept 2010

Senior IT Specialist

DEEF Pharmaceutical industries Co.
  • Plan, coordinate, and supervise all activities related to the design, development, and implementation of information systems and software. Keep Maintaining, supporting, and upgrading existing systems and applications.
  • Design and execute all IT policies and procedures, and ensure the adherence of it.
  • Design, Implementation, operations and improvements of IT Infrastructure
  • Design, Implement and managing of Microsoft ISA Server 2006
  • Design, Implement and managing of Microsoft Domain Controller and Active directory Server.
  • Design, Implement and managing of Microsoft File Server
  • Design, Implement and managing of Websense web security 
  • Sonic-Wall Firewall Administration
  • Perform systems installs, configurations, maintenance, system recovery and others hardware and maintenance needs
  • Follow up all IT Asset equipment an maintain its inventory up-to-date
  • Establish a fruitful business relationship with Technology solutions vendors and suppliers.
Sep 2004Jan 2007

IT Specialist

Egyptian International Pharmaceutical Industries Co (EIPICO) 
  • Design, implementing, and support ISA 2004 Server.
  • Responsible for systems and Network administration.
  • Monitor backup jobs and ensure high level of completion success rate.
  • Monitor Network access.
  • Monitor Symantec endpoint protection software and updates.
  • Network installation, maintenance and resolve simple network problems
  • Troubleshoot problems with computer systems, including hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
  • Solve problems and system security issues based on Windows server 2003.
  • Install software, PC's and related hardware.
  • Computer hardware assembling, maintenance and troubleshooting.
May 2002Jun 2003

Technical Support Engineer

Smart Net  Company 
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
  • Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
  • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment.
  • Where required, administer and resolve issues with associated end-user workstation networking software products.
  • Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.



MSc in information Systems Management

University of Liverpool - UK

BSc Of Computer Science

Al Alson Academy - Cairo 

Technology Profile

  • Software: Epicor ERP, Microsoft Office, Microsoft Visio, All Microsoft OS, Microsoft Exchange Server, Microsoft Windows Server, Microsoft SQL Server, Microsoft Project, VMware, Symantec Endpoint, Symantec Backup Exec, Testo Saveris, DocuBridge, and Others
  • Hardware: HP Blades, HP 3PAR, Cisco, HP Proliant Servers , DELL PowerEdge, FortiGate 300D, 
  • Technologies/Protocols: Active Directory, DNS, DHCP, TCP/IP, VPN, IPsec, FTP

Qualifications and Training

  • Information Technology Professional Diploma with Graduation Project Grade: 86% (2004).
  • Certified MCP (70-315): Developing and implementing Web Application with Microsoft Visual C#. NET and Microsoft Visual Studio.
  • MCSE 2003 (Microsoft Certified System Engineer).
  • MCTS: (Microsoft Certified Technology Specialist).
  • ITIL (Information Technology Infrastructure Library )- Self-study
  • CCNA course, Abad Networks - Riyadh
  • PMP, Project management professional certification ( In progress)
  • cGMP (Current Good Manufacturing Practice) – Internal training

Personal Information

  • Nationality: Egyptian

  • Date of Birth : August 27th 1979

  • Marital Status: Married

  • Number of kids: Three

  • Military Status: Exempted

    Interests and Hobbies

    • Travelling
    • Swimming
    • Reading



    Mother Tongue


    Very good (Reading, Writing, and Speaking)


    One Month from the Acceptance