- Verbal, Written and Presentation
- Highly Self motivated
- Strategic Solutioning
- Project Management and Change Management
- Business and Process Analysis
- Saas, Integrations, Mobile Technologies
- Proficient in MS Office applications, Salesforce, SQL, SDLC
Dedicated professional bringing a diverse skill set to software implementation and client management with the ability to build strong relationships with all stakeholders. Proven success in analysis of HR processes, change management and driving client success.
Implementation / Client Success Manager
Sep 2011 - Present
Perform vital role in high-growth organization in expanding market delivering leading SaaS technology to expanding client base. Develop and execute strategies to implement and drive adoption for Fortune 500 organizations using change management, process evaluation and analysis to increase calculated ROI. Work closely with sales and development teams to foster client partnerships and drive toward company goals while reporting client needs and enhancement requests. Record progress in Salesforce and conduct regular client presentations and facilitate progress discussions.
Information Technology Consultant - Codeworks
Oct 2009 - Sep 2011
Fulfilled several key roles in the $80M+ strategic Digital Signage project for Kohl's, a Fortune 200 retailer including Project Coordinator, Business Analyst, and Project Lead. Effectively impacted the company-wide adoption of a vital leading-edge technology from proof-of-concept through enterprise rollout. Liaison between store and development teams, recording business requirements, quality assurance and evaluating front end workflows. Regularly reported progress to various levels of management and presentations to upper management. The success of the project drove reduction in labor dollars, increased signing accuracy, and met corporate initiatives.
Jul 2005 - Aug 2008
Speciality Systems & Equipment
SME for Stromberg employee management software working closely with sales to provide pre-sales support. Managed projects to effectively implement solution based on client needs. Using advanced knowledge of SQL to effectively configure server-based software and integrate data with payroll systems. Provided client training and designed workflow options to allow optimal user experience. Promote positive customer relations to ensure client retention.
Sr. Application Specialist
Jul 2000 - Jul 2005
Onyx Waste Services (now Veoli)
Installation and maintenance of critical corporate systems. Planned and executed email conversion project for 5K+ users. Ensure proper system protocols and procedures were implemented for IT controls and best practice, including SOX compliance. Interfaced with business stakeholders and proposed strategies to management upper management.