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Work experience

Dec 2013Present

Operations Manager

MC Travel
Responsibility as of Operations Manager is to oversee the operations for the travel and also during the travel. The travel operations manager should provide his inputs and expertise in the process of formulating new travel packages, charting new travel itineraries and other kinds of travel promotional events. The job of the travel operations manager is to oversee the functions and workings of all the travel agency staff and work along with them to achieve the target goal of the travel organization. Duties and Responsibilities Overseeing the travel related operations and services to the customers before and during their travel. Providing all forms of travel trips and advises to the customers and deputing persons to assist them during their travel. Handling travel-related complaints and feedback from the customers and taking appropriate steps to rectify and improve them. Providing their expertise and ideas for designing itineraries and pamphlets, and executing various new travel packages. Coordinating and working along with the staff in providing customer-oriented services to the customers to meet their all travel needs. Achieving the business goal of the organization. Dealing with travel payments, delivering travel tickets and other forms of services for the comfort travel of the customers.
Nov 2007Present

Co-Founder & Project Manager
-Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems. -Strategic Consulting, including business plan & sales strategy development. -Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions. -Generated new development deals for a real estate development company that focuses on multi-family residential projects, including real-estate market analysis. -Comprehensive database management and migration from SQL to Oracle. -Instruction on workstation setup for prevention of eyestrain, repetitive strain injuries, and backpain. -Give onsite and offsite classes.
May 2013Nov 2013

Sales Manager

Craft Tours
Travel agency managers work in retail travel outlets which promote and sell holidays and travel related products. Travel agencies range from small independent businesses to large chains. Some specialize in business travel while others have detailed knowledge of specific locations or travel products. Responsibilities for managers vary depending on the size of the organization and the customer base but will usually include sales development, staff and financial management, and daily operational management. Travel agency managers must be able to offer specialist, professional and competitive travel products to meet the demands of the travel market, which includes online bookings and tailor-made trips. As the larger travel companies close more of their high street shops to cut costs and focus on online sales, there are possibilities for independents to fill the gap.
Dec 2012Apr 2013

Senior Tour Operator "Inbound"

Leader Travel
Mar 2012Nov 2012

Sales & marketing

Atakka Travel


Bachelor's degree

high institute Travel & Tourism management

Bachelor of Commerce (B.Com.)

Cairo University


B2B Marketing Strategy
Team Building
Business Planning
Hotel Management
New Business Development
Team Management
Team Leadership
Leisure Travel
Customer Service
Online Travel
Travel Management
Business Travel
Operations Management
Online Advertising
Social Media Marketing
Event Management
Marketing Strategy
Sales Management


F. Safety Risk Management