Reporting to the Vice-President of Strategy and Technology Innovation, retained to review, assess and devise an eCommerce and eBusiness Strategy to improve the performance of their Core Revenue business and their clients.
·Devised an eBusiness Assessment methodology and presented to the Executive Governance Board (EGB) for review and budget approval.
·Analyzed Client’s current eCommerce and eBusiness infrastructure, applications, and value-added services to validate and refine their current strategy and to identify new opportunities for increasing revenue growth, service productivity, customer satisfaction, and brand equity value.
·Completed a strategic assessment of the company, their business and technology core competencies, their organizational strategy, and their online e-Business and go-to-market strategy.
·Interviewed strategic customer accounts, historical customer surveys, and call center and support complaints to assess the online brand equity and value perception of the client.
·Constructed an e-business strategy and implementation framework that was consistent with their business and product strategy, their pricing strategy, and their online promotions strategy.
·Developed Customer centric standards and solutions
·Workable knowledge on Oracle e-business suite- CRM, ERP, SCM.