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Shelby Oman

Establishing strategic, implementation of cutting-edge solutions…

Work experience

Apr 2015Present

Guest Experience Team Leader

  • Interact with guests and ensure an exceptional experience.
  • Problem solve staffing and guest issues.
  • Manage talent through follow up and recognition.
  • Appropriately staff the needs of the department.
  • Create daily action plans to ensure success.
  • Lead a large team to achieve the store's goals
Aug 2014Mar 2015


  • Prepared food for guests.
  • Ensured food safety was upheld by proper preparations and cleanliness. 
  • Balanced a series of tasks to complete the priority tasks first. 
  • Cleaned the kitchen to ensure quality standards. 
  • Delegated tasks to other employees. 
  • Prepped food for the next shift. 
Sep 2013Jul 2014

Filing Clerk

GLS Companies 
  • Organized filing area of job tickets. 
  • Filed job tickets in chronological order.
  • Appropriately disposed of old job tickets. 
  • Filled in as receptionist when necessary.
Mar 2012Apr 2015

Starbucks/ Target Cafe Team Leader

  • Ordered supplies and materials.
  • Lead a team to achieve the department and store's goal. 
  • Drove sales and service.
  • Ensured food safety.
  • Merchandised and set seasonal sales plans. 
  • Managed the talent by follow up and recognition. 
Sep 2011Mar 2012


  • Efficiently helped guests with purchases.
  • Ensure check lanes were clean and stocked with product.
  • Drive sales and loyalty by promoting the REDcard.
Mar 2010Mar 2011


  • Efficiently helped customers with purchases.
  • Ensure check lanes were clean and stocked with product.
  • Assisted in other areas when needed. 
Oct 2009Sep 2013

Temporary Employee

GLS Companies
  • Bindery assistance with various machines.
  • Helped create labels for shipment.
  • Wrapped and packaged product to ensure safe shipping for product. 
Jul 2008Mar 2010

Crew Trainer

  • Worked in all areas of the establishment.
  • Assisted with training new employees.
  • Ensured quality standards were met.
  • Ran shift when manager was out. 
  • Handled customer concerns


Dec 2015May 2016


Metropolitan State University

Business Administration.

Jan 2014Dec 2015

Associates Degree

Anoka Ramsey Community College

Business Management with a Marketing Emphasis.

Aug 2010May 2012

Saint Cloud State University