• Big Lake, MN
Shelby Oman

Shelby Oman

Establishing strategic, implementation of cutting-edge solutions…

Work History

Work History

Guest Experience Team Leader

Apr 2015 - Present
  • Interact with guests and ensure an exceptional experience.
  • Problem solve staffing and guest issues.
  • Manage talent through follow up and recognition.
  • Appropriately staff the needs of the department.
  • Create daily action plans to ensure success.
  • Lead a large team to achieve the store's goals


Aug 2014 - Mar 2015
  • Prepared food for guests.
  • Ensured food safety was upheld by proper preparations and cleanliness. 
  • Balanced a series of tasks to complete the priority tasks first. 
  • Cleaned the kitchen to ensure quality standards. 
  • Delegated tasks to other employees. 
  • Prepped food for the next shift. 

Filing Clerk

Sep 2013 - Jul 2014
GLS Companies 
  • Organized filing area of job tickets. 
  • Filed job tickets in chronological order.
  • Appropriately disposed of old job tickets. 
  • Filled in as receptionist when necessary.

Starbucks/ Target Cafe Team Leader

Mar 2012 - Apr 2015
  • Ordered supplies and materials.
  • Lead a team to achieve the department and store's goal. 
  • Drove sales and service.
  • Ensured food safety.
  • Merchandised and set seasonal sales plans. 
  • Managed the talent by follow up and recognition. 


Sep 2011 - Mar 2012
  • Efficiently helped guests with purchases.
  • Ensure check lanes were clean and stocked with product.
  • Drive sales and loyalty by promoting the REDcard.


Mar 2010 - Mar 2011
  • Efficiently helped customers with purchases.
  • Ensure check lanes were clean and stocked with product.
  • Assisted in other areas when needed. 

Temporary Employee

Oct 2009 - Sep 2013
GLS Companies
  • Bindery assistance with various machines.
  • Helped create labels for shipment.
  • Wrapped and packaged product to ensure safe shipping for product. 

Crew Trainer

Jul 2008 - Mar 2010
  • Worked in all areas of the establishment.
  • Assisted with training new employees.
  • Ensured quality standards were met.
  • Ran shift when manager was out. 
  • Handled customer concerns




Dec 2015 - May 2016
Metropolitan State University

Business Administration.

Associates Degree

Jan 2014 - Dec 2015
Anoka Ramsey Community College

Business Management with a Marketing Emphasis.

Aug 2010 - May 2012
Saint Cloud State University