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Merchant accounts
Electronic funds transfer using PayPal
Microsoft Office
Word, PowerPoint, Excel, Outlook, Publisher, Access
Public Relations and Online Ratings
Google, Yelp, Facebook, Merchant Circle, Super Pages
Web Design Coding
Beginner experience in CCS and HTML, currently enrolled in to enhance by abilities
Print Design
Catalogs, brochures, post cards, newsletters using Microsoft Publisher, currently learning Adobe InDesign and Photoshop and other Adobe Creative Suite software
Blog and Copywriting
Blogging upkeep and maintence using Weebly and WordPress
Website Development & Design
Web/digital design, web content management (WordPress, Reliance Network, Zillow, basic HTML and CCS)
Customer Management Software
Customer management software (Mailchimp, GetResponse, Top Producer, Google Drive, Evernote, 123 Contact Form, Success Websites, Automated Marketing Solutions, RE/MAX Leadstreet)
Email Marketing
Email marketing, email auto-responders and newsletters using MailChimp, GetReponse, Top Producer and RE/MAX Leadstreet.
Google Adwords, PPC
Currently working on earning a certification in Google AdWords and Google PayPerClick
Google Analytics
Earned Google Analytics Certification October 2013
E-commerce marketing and product comparison experience using eBay, Weebly, PayPal HTML code buttons
Facebook, Twitter, Google+, Pinterest, LinkedIn and YouTube social media marketing and social media optimization
Google, Bing and Yahoo search engine optimization and search engine management expert

Work experience

Mid Manager, Head Certified Designated Trainer, Assistant Bookkeeper

Red Robin

Red Robin Gourmet Burgers is a chain of casual dining restaurants founded on four core values: Honor, Integrity, Continually Seeking Knowledge and Having Fun.

  • Performed supervisory duties including daily guided decision making, team member support, guest interaction, employee interviews, and product quality and safety; assisted in forecasting drivers of inventory and sales. 
  • Responsible for processing financial transactions including payroll, accounts receivable and bank deposits; processed and maintained personnel files and coordinated/scheduled various training.
  • Reconstructed training program which included interviewing, training, evaluating, coaching and transitioning employees. Result: Satisfaction and performance scores improved from 73% to 92% in less than 1 year.

Server, Head Wait

Outback Steakhouse

Outback Steakhouse is an American casual dining restaurant consistently providing high-quality food and service, generous portions at moderate prices within a casual atmosphere.

  • Took orders and served food and beverages to patrons at tables in dining establishment, provided training to new serving staff, and collected/recorded daily finances and bank deposits.
Jul 2012Present

Marketing Specialist

Team Hinton - RE/MAX Platinum

RE/MAX is a global real estate network of franchised-owned and -operated offices with more than 90,000 Sales Associates. 

  • Responsible for creating, implementing and managing all print and digital marketing campaigns including PPC, email marketing (auto-responders and e-newsletters), landing pages, lead generation and conversion, social media, SEO and blogging. 
  • Collect, track and monitor various website and marketing campaign trends and communicate findings to management. 
  • Created and designed 8 business websites and optimize to increase search engine placement, ranking and lead generation conversion rates.
  •  Experience and extensive use of Google AdWords, Google Analytics
  •  Attended the REMAX Annual International Convention in Las Vegas, NV and Inman Agent Tech Reboot where I was able to learn about the latest marketing techniques, trends and updates from leading marketing professionals including Katie Lance, Laura Monroe, and Seth Price.
Dec 2012Present

Real Estate Agent, Marketing Specialist, Web Designer

WE-C.A.R.E. Realty

We-C.A.R.E. Realty is a brokerage where licensed agents can build their business in a comfortable and supportive environment and build the skills needed to become a successful business owner and a full time REALTOR®.

  • Referral agent; assist home sellers and buyers in their real estate needs.
  • Create and maintain website including merchant account set up and transferring of funds for continuing education class payments (e-commerce).
  • Closed 2 transactions within the first 5 months of becoming licensed as a real estate agent with brokerage.
Mar 2011Present

Home-Based E-commerce Retailer


Owner of successful online home-based business selling a variety of products including eBook guides, vintage and antique items, coupons and homemade/personal items. Account ID: Savvy_Sheila

  • Gained valuable experience and knowledge of product research and comparison as well as e-commerce marketing, sales and practices. 
  • Solely responsible for all marketing, design, quality assurance, bookkeeping, shipping and public relations; able to juggle multiple clients and maintain 100% feedback rating.
Sep 2011Apr 2012

Clerical Sales Manager

Resale 360

Resale 360 is a medium-sized resale and consignment store that specializes in home furnishings, home decor, antiques, jewelry and art work. The business closed in in 2012. 

  • Trained, maintained, and enhanced productivity levels of employees. 
  • Marketed products to enhance sales and profits; as well as manage various operations of the store for employees, customers, and consignors by daily interaction and follow-up.
  • Developed and managed e-commerce consignment store; responsible for all bookkeeping, shipping, public relations, purchasing, marketing and quality assurance.
Sep 2002Feb 2004

Hospital Caregiver/Intern

Genesee Area Skills Center,

The GASC Technology Center provides work experience, instruction and experiential learning in many career areas that help prepare for immediate entry into the workforce. The programs have since been discontinued since 2012. 

  • Received extensive knowledge of medical terminology, health care and patient care services at McLaren, Hurley and Genesys hospitals in Flint, Michigan; responsibilities included vitals, cleaning, transfer, bathing/personal cleanliness and bed/linen changing.


Feb 2012Oct 2013

Bachelor of Business Administration

Cleary University


Oct 2013Present

Digital Analytics Fundamentals

Google, Inc.
Dec 2012Dec 2015

Real Estate Salesperson

State of Michigan


Donna Hitz

This letter is in reference to Sheila Stevens who worked in our employ from September 2011 until March of 2012 when our business closed. She worked approximately 32+ hours per week.

Sheila came on board and quickly learned a complicated custom inventory, eCommerce product research and placement, and accounting software program. She was on time, and was flexible with scheduling. She did, in fact, manage assist with creating employee work schedules and the training of new employees. We appreciated her tech savvy, and her marketing skills, which were an asset to our retail business.

Sheila has a positive outlook and is very trustworthy and personable. She was at ease in working with our most difficult customers and consignors. She was asked for by name often.

In summary, Sheila Stevens is an intelligent, personable, multi-talented individual. We highly recommend her for any position utilizing her education and skills.


Donna Hitz

Former Owner-Consignment Partners LLC

Anna Ankenbrand

It is my pleasure to recommend Sheila Stevens for employment. Sheila is a very hard working, creative individual with an upbeat personality that fits well in the marketing field. She would excel in any online marketing or social media related role.  

Sheila completed her Bachelors in Business Management at Cleary University.  During this time, I was fortunate to teach and mentor her throughout the program.  She was a very dedicated student and always strived to do well in her courses and assignments.  She performed well in her marketing courses showing strong written and interpersonal communication skills.   

Shelia is high dependable and pleasant to work with.  She had no trouble meeting deadlines and always produced high quality work. In addition, she took feedback well and applied it to improve her course assignments.  I would highly recommend her for any position you may have. 

I would be happy to answer any questions you may have.  You may feel free to call or email me at 810.623.1174 or [email protected] 


Anna Ankenbrand 

Cleary University Marketing and Communications Faculty Chair Executive Business Management Program 

Thomas Sullivan

It is my pleasure to write on behalf of and in support of Ms. Sheila Stevens and her application for your position of On-Line Marketing Specialist. 

Ms. Stevens is a graduate of Cleary University’s Executive BBA program, an intensive degree completion program in which synchronous and asynchronous on-line course interaction is combined with periodic face-to-face work on professional projects and individual project mentoring by a faculty member.   The program is only open to non-traditional student with significant professional experience. Students must be uniquely admitted to the program, in addition to the university. 

Students are required to bring an associate degree or the equivalent to the university and complete the balance of their degree requirements in one year.  The program is rigorous and emphasizes the practical application of management principle to enable both subject mastery and immediate contribution to employers. 

Ms. Stevens has a professional record of success, increasing performance results for the organizations with whom she worked.  Her academic performance reflected her commitment to excellence.  She managed the multiple and often competing “life” and educational demands exceptionally well, and is knowledgeable about marketing strategies, contemporary technologies, and the need to keep any eye on the bottom line.   

She would bring enthusiasm, knowledge, skill, and ability to your organization, and I highly recommend her to you. 


Tom Sullivan