Sheila Alkire

Sheila Alkire


As Vice President of Education for CallSource, my responsibilities included working with clients throughout  the implementation phase of the learning management system as well as creating custom on line training programs aimed at increasing utilization and engagement.  Additionally, I collaborated with advisors and the corporate team in identifying and establishing curriculum development goals for on line training programs.During my role as Director of Training and Education, I was responsible for assessment and implementation of training programs aimed at improving performance. Additionally, I created the first stand alone training department and developed successful on boarding and new hire training programs. I was project lead for the successful implementation of the learning management system and created internal leadership development programs aimed at increasing employee retention.As Regional Education Director, my responsibilities included overseeing the training and employee development needs for over 700 employees located in the Mid-Atlantic and Northeastern United States. Worked collaboratively with regional, divisional, and national leadership in identifying training needs and implementing programs. Worked with education team in the development of all training programs including the company-wide leadership program.

Work experience

Work experience
Oct 2009 - Mar 2010

Vice President of Education


* Developed and implemented a successful marketing and business plan that resulted in  increased  utilization of learning management system and improved processes.

* Worked collaboratively with instructional design team in identifying, revising, and creating new 

  and customized on line training programs.

* Identified and resolved client problems by analyzing costs and implementing solutions.

* Shortened the learning management system implementation process by 30 days by combining

  expertise and communication channels.

Jun 2003 - May 2009

Director of Training & Education

Realty Management Services, Inc.

*Project lead for the design and implementation of on line programs and learning management

  system that saved $10,000 in annual training costs.

*Initiated and implemented performance analysis using 360 degree feedback instruments that

 improved communication and led to staff effeciencies.

*Designed and developed sales and customer service training programs that led to a 10% increase

  in sales conversion and customer retention.

*Successfully implemented level three evaluations for sales training programs that resulted in

  demonstrating transfer of knowledge and increased net operating income by 4%.

* Developed and implemented performance coaching and on boarding program that resulted in a 5%

  increase in annual employee retention.

Feb 1997 - Feb 2003

Regional Education Director

Equity Residential

*Responsible for the preparation and monitoring of budgets totaling $350,000.  Reduced costs by

  20% annually through effective analysis and management.

* Implemented Kirkpatrick's level three evaluations to determine transfer of knowledge to the


*Worked collaboratively with strategic business partners in performance analysis, identifying core 

 competencies and successfully implementing recommendations that resulted in a 6% increase in 

 annual net operating income.

*Implemented and managed a successful field trainer and mentor program consisting of fifty-two 

 team members.

* Successfully completed performance coaching program through The Center for

  Creative Leadership and became one of ten performance coaches in a company comprised of

  7,500 employees.


Jan 2009 - Present


Capella University

Currently in progress.

1996 - 1998


John F. Kennedy University
1984 - 1988


University of Alaska Fairbanks



Strategic Business Manager

Proven strategic business professional who is able to understand the needs of the business, work collaboratively with mid and executive level management, and implement techniques to improve bottom line.

Performance Coaching

Strong ability to identify performance improvement opportunities and provide one on one coaching that have resulted in increased performance and internal promotions.

Curriculum Development

Expert in identifying training opportunities through needs assessment.  Based on outcomes, I have successfully created training programs that have increased sales, improved responses to customers, and increased net operating income performance.

Classroom Facilitator

Possess strong communication and listening skills that have engaged and promoted learning in the classroom.  Able to "think on my feet," and identify areas where more facilitation is needed.  Strong ability to use student expertise in helping others understand learning objectives.

Performance Analysis and Measurement

Conducted performance analysis and created performance matrices for all field personnel that resulted in the establishment of pay for performance initatives.