Sheila Alkire - Vice President of Education, CallSource

Summary

As Vice President of Education for CallSource, my responsibilities included working with clients throughout the implementation phase of the learning management system as well as creating custom on line training programs aimed at increasing utilization and engagement. Additionally, I collaborated with advisors and the corporate team in identifying and establishing curriculum development goals for on line training programs.During my role as Director of Training and Education, I was responsible for assessment and implementation of training programs aimed at improving performance. Additionally, I created the first stand alone training department and developed successful on boarding and new hire training programs. I was project lead for the successful implementation of the learning management system and created internal leadership development programs aimed at increasing employee retention.As Regional Education Director, my responsibilities included overseeing the training and employee development needs for over 700 employees located in the Mid-Atlantic and Northeastern United States. Worked collaboratively with regional, divisional, and national leadership in identifying training needs and implementing programs. Worked with education team in the development of all training programs including the company-wide leadership program.

Work experience

Oct 2009 - Mar 2010

Vice President of Education

CallSource

* Developed and implemented a successful marketing and business plan that resulted in increased utilization of learning management system and improved processes.

* Worked collaboratively with instructional design team in identifying, revising, and creating new

and customized on line training programs.

* Identified and resolved client problems by analyzing costs and implementing solutions.

* Shortened the learning management system implementation process by 30 days by combining

expertise and communication channels.

Jun 2003 - May 2009

Director of Training & Education

Realty Management Services, Inc.

*Project lead for the design and implementation of on line programs and learning management

system that saved $10,000 in annual training costs.

*Initiated and implemented performance analysis using 360 degree feedback instruments that

improved communication and led to staff effeciencies.

*Designed and developed sales and customer service training programs that led to a 10% increase

in sales conversion and customer retention.

*Successfully implemented level three evaluations for sales training programs that resulted in

demonstrating transfer of knowledge and increased net operating income by 4%.

* Developed and implemented performance coaching and on boarding program that resulted in a 5%

increase in annual employee retention.

Feb 1997 - Feb 2003

Regional Education Director

Equity Residential

*Responsible for the preparation and monitoring of budgets totaling $350,000. Reduced costs by

20% annually through effective analysis and management.

* Implemented Kirkpatrick's level three evaluations to determine transfer of knowledge to the

workplace.

*Worked collaboratively with strategic business partners in performance analysis, identifying core

competencies and successfully implementing recommendations that resulted in a 6% increase in

annual net operating income.

*Implemented and managed a successful field trainer and mentor program consisting of fifty-two

team members.

* Successfully completed performance coaching program through The Center for

Creative Leadership and became one of ten performance coaches in a company comprised of

7,500 employees.

Education

Jan 2009 - Present

MS

Capella University

Currently in progress.

1996 - 1998

MBA

John F. Kennedy University

1984 - 1988

B.Ed

University of Alaska Fairbanks

Skills

Strategic Business Manager

Proven strategic business professional who is able to understand the needs of the business, work collaboratively with mid and executive level management, and implement techniques to improve bottom line.

Performance Coaching

Strong ability to identify performance improvement opportunities and provide one on one coaching that have resulted in increased performance and internal promotions.

Curriculum Development

Expert in identifying training opportunities through needs assessment. Based on outcomes, I have successfully created training programs that have increased sales, improved responses to customers, and increased net operating income performance.

Classroom Facilitator

Possess strong communication and listening skills that have engaged and promoted learning in the classroom. Able to "think on my feet," and identify areas where more facilitation is needed. Strong ability to use student expertise in helping others understand learning objectives.

Performance Analysis and Measurement

Conducted performance analysis and created performance matrices for all field personnel that resulted in the establishment of pay for performance initatives.

References

Ron Gjerde

“I had the pleasure and priviledge of working with Sheila at Equity Residential. Not only is she extremely knowledgeable and experienced in the property management industry, she is an excellent teacher and facilitator. She was also the "Chief Learning Officer" for her region, conducting needs analysis, educational strategic planning, and budget preparation and control. She is one of the reasons Equity was so well known for its education activities.”

Joe Summers

“Sheila is a wonderful, caring person that always makes time for anyone that needs her. She is a top notch teacher and trainer that is always looking for new ways to make the people she touches better. I have known Sheila for many years and every time I see her she puts a smile on my face and makes the rest of the day a little brighter.”

Terry Brewer

“I had the pleasure of working with Sheila for approximately six years, four of which Sheila reported directly to me. In her role, Sheila was responsible for ensuring all employees possessed the skills, knowledge, and training required to be successful in their positions. Sheila implemented many new training programs and initiatives. She is extremely cooperative and always willing to assist with any project or task needed. This was evident when she took on the role as Temporary Marketing Director, while still responsible for training, for approximately three months. Sheila's strong organizational, time management, and team building skills were apparent and contributed to her success during this time. Any company who employs Sheila as part of the management team, I am confident will have success.”

Wendy Simpson

I hired and worked with Sheila Alkire for 3+ years. Sheila provided our organization with many things: innovative training and expertise, major planning and rollout, increased morale, ROI for employee training and development, and a fearless can-do winning attitude. She is ambitious, credible, genuine, and always looking to achieve the “right” results—not just results. She is also one of the most loyal, dedicated, hard-working individuals on the planet and always has a smile on her face. She is a leader in her field of organizational training and development, and if I could hire her today, I would. She is an asset to any organization luck enough to have her.”

Shelly Aftim

“I worked with Sheila at Equity Residential, I was a GM and Sheila was the Regional Education Director. I also did field training for Equity and taught many of their courses in New England, so in that capacity, I did report to Sheila directly. Sheila was always great to work with. She was very organized, very capable, very enthusiastic and a great role model! I never worried when I had to train, whether it was one on one or a larger group, because Sheila dotted her i's and crossed her t's, I was always prepared. It's because of Sheila's guidance that I still love to train, and still get asked to train, today!”