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Objective

Seeking a position with a dynamic business that will utilize my diverse experience to positively impact company profitability and community standing.

Work experience

Jul 2013Present

Realtor

Amherst Madison
  • Work with clients for the purchase and sale of residential homes.
  • Serve as a customer service professional who receives direct sales calls and handles customer support issues.
  • Assist customers in the evaluation, appraisal and listing of residential homes for sale.
  • Take customers to potential homes, provide guided tours and assist team members when showing homes.
  • Do initial research on area homes to find comparison properties.
  • Hold presentations, conferences and classes in the community to assist individuals in the home buying and selling process.
  • Prepare accurate sales agreements within critical timelines.
Jul 2009Present

Library Associate

Ada Community Library

  •  Assisting library users to locate books, information and resources. 
  •  Answering IT based research tools and the internet. 
  •  Engaging with library users face to face and over the telephone. 
  •  Undertaking clerical and office tasks like filing, photocopying etc. 
  •  Handling payments, including cash, in relation to fines and/or services.
  •  Registering new users, checking their ID, then Issuing cards, updating systems, and explaining  what facilities and services users are entitled to. 
  •  Ability to exhibit tact & diplomacy when dealing with upset or aggressive people. 
  •  Ability to work under pressure on a busy front line service. 
  •  A positive attitude towards training and personal development.
Mar 2010Jul 2013

Realtor

Smith and Coelho
  • Work with clients for the purchase and sale of residential homes.
  • Serve as a customer service professional who receives direct sales calls and handles customer support issues.
  • Assist customers in the evaluation, appraisal and listing of residential homes for sale.
  • Take customers to potential homes, provide guided tours and assist team members when showing homes.
  • Do initial research on area homes to find comparison properties.
  • Hold presentations, conferences and classes in the community to assist individuals in the home buying and selling process.
  • Prepare accurate sales agreements within critical timelines.
Jul 2003Jul 2009

Travel Consultant

Global Travel
  • Assist clients with specific travel planning to meet their needs.
  • Aid clients with reservations, transfers, changes, and cancellations.
  • Book domestic and international reservations for air travel, rail tickets, hotel and car rental.
  • Secure new client sales and retention through customer service provided.
  • Continue to stay educated on current airline rules, regulations and travel advisories.
  • Strong domestic and basic international travel knowledge.
  • Ability to work in a team environment.
  • Effective oral and written communication skills.
  • Proficient internet research skills for customer information.
  • Achieved and succeed sales goals and objectives.
  • Highly self motivated.
May 1992Apr 1998

Travel Consultant

Zumwalt Travel
  • Assist clients with specific travel planning to meet their needs.
  • Aid clients with reservations, transfers, changes, and cancellations.
  • Book domestic and international reservations for air travel, rail tickets, hotel and car rental.
  • Secure new client sales and retention through customer service provided.
  • Continue to stay educated on current airline rules, regulations and travel advisories.
  • Strong domestic and basic international travel knowledge.
  • Ability to work in a team environment.
  • Effective oral and written communication skills.
  • Proficient internet research skills for customer information.
  • Achieved and succeed sales goals and objectives.
  • Highly self motivated.
Sep 19871993

Manager/Server

Louis Cairo's
  • Enthusiastically provide quality service and exceed customers dining expectations.
  • Ability to increase employee productivity and quickly resolve problems before they escalate.
  • Prepare daily sales sheets, track expenses and provide monthly financial reports to owner.
  • Oversee preparation of food, menus and beverages to provide excellent customer experience.
  • Adhere to regulations of health department and ensure compliance with alcoholic beverage regulations.
  • Train, schedule and monitor employees to adhere to policies and procedures.
  • Coordinate with management team members to develop strategic plans to increase sales, productivity and customer service.

Education

Sep 1980Jun 1984

GED

Colusa High School

References

Kenneth Lorenzini

Close friend for over 20 years.

Donna Phelan

Direct supervisor at Zumwalt travel and now a real estate colleague.

Joy Lear

My direct supervisor.