Sheila Christensen

  • Boise, ID US
Sheila Christensen

Objective

Seeking a position with a dynamic business that will utilize my diverse experience to positively impact company profitability and community standing.

Work History

Work History
Jul 2013 - Present

Realtor

Amherst Madison
  • Work with clients for the purchase and sale of residential homes.
  • Serve as a customer service professional who receives direct sales calls and handles customer support issues.
  • Assist customers in the evaluation, appraisal and listing of residential homes for sale.
  • Take customers to potential homes, provide guided tours and assist team members when showing homes.
  • Do initial research on area homes to find comparison properties.
  • Hold presentations, conferences and classes in the community to assist individuals in the home buying and selling process.
  • Prepare accurate sales agreements within critical timelines.
Jul 2009 - Present

Library Associate

Ada Community Library

  •  Assisting library users to locate books, information and resources. 
  •  Answering IT based research tools and the internet. 
  •  Engaging with library users face to face and over the telephone. 
  •  Undertaking clerical and office tasks like filing, photocopying etc. 
  •  Handling payments, including cash, in relation to fines and/or services.
  •  Registering new users, checking their ID, then Issuing cards, updating systems, and explaining  what facilities and services users are entitled to. 
  •  Ability to exhibit tact & diplomacy when dealing with upset or aggressive people. 
  •  Ability to work under pressure on a busy front line service. 
  •  A positive attitude towards training and personal development.
Mar 2010 - Jul 2013

Realtor

Smith and Coelho
  • Work with clients for the purchase and sale of residential homes.
  • Serve as a customer service professional who receives direct sales calls and handles customer support issues.
  • Assist customers in the evaluation, appraisal and listing of residential homes for sale.
  • Take customers to potential homes, provide guided tours and assist team members when showing homes.
  • Do initial research on area homes to find comparison properties.
  • Hold presentations, conferences and classes in the community to assist individuals in the home buying and selling process.
  • Prepare accurate sales agreements within critical timelines.
Jul 2003 - Jul 2009

Travel Consultant

Global Travel
  • Assist clients with specific travel planning to meet their needs.
  • Aid clients with reservations, transfers, changes, and cancellations.
  • Book domestic and international reservations for air travel, rail tickets, hotel and car rental.
  • Secure new client sales and retention through customer service provided.
  • Continue to stay educated on current airline rules, regulations and travel advisories.
  • Strong domestic and basic international travel knowledge.
  • Ability to work in a team environment.
  • Effective oral and written communication skills.
  • Proficient internet research skills for customer information.
  • Achieved and succeed sales goals and objectives.
  • Highly self motivated.
May 1992 - Apr 1998

Travel Consultant

Zumwalt Travel
  • Assist clients with specific travel planning to meet their needs.
  • Aid clients with reservations, transfers, changes, and cancellations.
  • Book domestic and international reservations for air travel, rail tickets, hotel and car rental.
  • Secure new client sales and retention through customer service provided.
  • Continue to stay educated on current airline rules, regulations and travel advisories.
  • Strong domestic and basic international travel knowledge.
  • Ability to work in a team environment.
  • Effective oral and written communication skills.
  • Proficient internet research skills for customer information.
  • Achieved and succeed sales goals and objectives.
  • Highly self motivated.
Sep 1987 - 1993

Manager/Server

Louis Cairo's
  • Enthusiastically provide quality service and exceed customers dining expectations.
  • Ability to increase employee productivity and quickly resolve problems before they escalate.
  • Prepare daily sales sheets, track expenses and provide monthly financial reports to owner.
  • Oversee preparation of food, menus and beverages to provide excellent customer experience.
  • Adhere to regulations of health department and ensure compliance with alcoholic beverage regulations.
  • Train, schedule and monitor employees to adhere to policies and procedures.
  • Coordinate with management team members to develop strategic plans to increase sales, productivity and customer service.

Education

Education
Sep 1980 - Jun 1984

GED

Colusa High School

References

References

Kenneth Lorenzini

Close friend for over 20 years.

Donna Phelan

Direct supervisor at Zumwalt travel and now a real estate colleague.

Joy Lear

My direct supervisor.