Sheila Swann

  • Greater Philadelphia Area, US
Sheila Swann

HR Professional --- Specializing in Organization Development, Talent Management, and Coaching

Work History

Work History
2011 - 2014

Organization Development Consultant

AMERICAN WATER
Voorhees, NJ Delivers high quality water and wastewater management services to municipalities and residential customers Organization Development Consultant
2009 - 2011

Learning & Development Consultant

AMERICAN WATER

Provided technical expertise and tools in the areas of learning and development for organizational, group and individual levels to achieve the Company's strategic goals(State, Division and Enterprise). Liaised with external vendors managing budgets and contracts. Implemented programs and initiatives, ensuring project goal achievements. Identified and swiftly addressed barriers or potential issues that could prevent success.

2006 - 2009

Human Resources Project Assistant

AMERICAN WATER
Human Resources Project Assistant, Provided generalist project support on business change projects on behalf of HR Directors and other business change teams. Undertook research in support of policy development and benchmarking best practice. Prepared business cases for projects and ensured the most cost effective solutions. Led Change Management Organization Alignment team to facilitate successful Organizational Transformation and implementation of SAP ERP, SAP EAM & CIS and Successfactors HRIS implementation. Included design, development, and assignment of new organizational roles. Designed, developed, and delivered new Performance Management Program that improved finalized performance planning by 20% organizationally. Provided better transparency and cascading of organizational performance goals and development plans. Implemented and facilitated Succession Planning program for top 100 leaders in that developed bench strength and emergency contingency plans for critical positions. Evaluated, identified, and developed high potentials and raising stars through coaching and development plans.
2004 - 2005

Human Resources Consultant

VENTURI STAFFING/ROBERT HALF
HOBART WEST, Mount Laurel, NJ Human Resources Consultant Managed and supported day-to-day Human Resources functions for various organizations including employee relations, recruiting, policy administration, payroll, HRIS, employment law and corporate compliance administration, performance management, benefit/leave coordination, unemployment hearings, records management, and workman's' compensation/safety program coordination.
1998 - 2003

Financial Analyst/business Analyst

RCN CORPORATION
Princeton, NJ Delivers telecommunication service to residential customers via customized bundle packages of digital cable TV, high-speed Internet, and phone services. Financial Analyst/Business Analyst
2001 - 2003

Supervisor Administrative

Delivers RCN CORPORATION
Financial Analyst/Business Analyst, Maintained the regional budget and provided detail analysis to the Local Cost Network team on various telephony and marketing activities. Provided regular monthly reporting in key measurement matrix as defined by the Local Cost Network and marketing team. Supervisor Administrative Service, Supervised the administrative staff. Provided HR support to local managers and supervisors in the areas recruiting, performance managing, employee relations, payroll, benefits enrollment and general office administration.
1999 - 2001

Training Supervisor

Delivers Corporate Training RCN CORPORATION
Supervisor, Managed all aspects of internal training to include monthly and ongoing continuing education, course development and presentation, new employee orientation, budgeting, and system applications. Supervised corporate training and developed staff through work experiences, coaching and training opportunities.
1998 - 1999

Trainer

Delivers Corporate
Trainer, Partnered with management building and delivering a curriculum of instructor-led, eLearning, On-the-Job-Training programs to support each company business line to bridge their development gaps. Ensured the curriculum was aligned with business needs, goals and objective. Implemented and facilitated employee relation program for management, emphasizing staffing and corrective action procedures that reduced performance improvement plans and turnover by 40%. Created and streamlined administrative procedures and practices to increase customer satisfaction index by 10% and reduce administrated errors by 26%. Reduced training expenses by 30% by identifying training and development needs within an organization through job analysis, appraisal and regular consultation with business managers and human resources departments. Developed and maintained corporate trainer standards, evaluation, and career development path that became the company standard for all newly hired training professionals.

Education

Education
2009

M.B.A

Widener University

HR Organization Leadership concentration, 2009, Widener University, Chester, PA

2006

B.Sc

Thomas Edison State College

Business Administration with Human Resources concentration

Areas OF EXPERTISE

Over sixteen years of professional experience in Human Resources, Organizational Development, and Change Management.

Progressive diverse experiences through dedicated focus alignment with corporate objectives across all departments. 

Facilitation of organizational effectiveness to expedite large scale change, both internally and externally through visioning: Strategy Development / Management To Plan, Coaching, Culture Alignment, Strategic Executive Forums, Organizational Re- Design, Process Improvement, Leadership Development, Diversity / Inclusion Awareness, Workshop / Training Interventions, Metrics Management, SAP And HRIS Implementation, and Succession Planning.

Able to implement programs and projects with a positive personalized service that includes  enthusiasm and confidence.

PROFESSIONAL CERTIFICATIONS

Professional Coaching Certification, ICF Accredited Coaching Program, 2013, Duquesne University, Pittsburgh, PA

Professional Coaching Certification, ICF Accredited Coaching Program, 2013, Duquesne University, Pittsburgh, PA

Certified in SPHR (Senior Professional in Human Resources), Myers Briggs (MBTI™) Qualified, Lominger Leadership Architect, Kouzes & Posner’s Leadership Challenge Facilitator, Langevin Certified Training Manager / Director, and Novasoft Certified MS Office® Trainer