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I take the frustration out of complex, multi-step online applications by reviewing websites and creating architectures that support the user’s goals and information-seeking behavior. I help clients make better decisions about the content on their websites by gathering insights from real users, resulting in satisfying and enjoyable experiences on the web.

Editorial Writing Samples

“Cancer is costly—wellness will be free”: Amy Conn’s yoga class helps cancer patients heal. From October 2008 Catalyst Magazine.

Salt Lake City's Brewpubs: Where to Go to Get a Great Beer and a Great Meal.

San Francisco's Other Chinatown: Six Places to Visit on Clement Street.

The Startup Studio: Betsy Flanagan Encourages Entrepreneurs to Follow Their Dreams.

Work experience

Oct 2011Present

Interaction Designer

Wells Fargo
  • Employ user-centered design tools to create internal websites
  • Identify user needs and usage patterns through interviews, surveys, log analysis, and task analysis
  • Translate business requirements into design solutions
  • Create wireframes, mock-ups, site layouts, navigation schematics, task flows, templates and prototypes
Aug 2010Sep 2011

Communication Consultant

Wells Fargo
  • Consulted senior leaders and business contacts on how to organize presentations
  • Wrote content for more than 200 business presentations, public presentations, discussion documents, and management meetings
  • Used a variety of graphics programs to create custom imagery to visually represent concepts in the presentations
  • Used databases and online search engines to research market trends and financial topics
  • Used QuarkXpress and Adobe InDesign to lay out marketing collateral, brochures, and newsletters
  • Designed three internal websites accessed by more than 1,600 employees
Jun 2011Aug 2011

eBranch Intern

San Mateo County Library
  • Conducted a heuristic evaluation of an internal Microsoft SharePoint portal
  • Created a site map to represent pages of two internal websites
  • Used Excel to inventory more than 2,500 documents found on an intranet
  • Synthesized survey responses of external organizations into graphic representations of business practices
  • Wrote questions for a survey used to gauge internal communication preferences of library employees
  • Researched usability tools and resources and created an overview guide and resource recommendations document
  • Led a training session on conducting focus groups as part of web redesign projects.
Mar 2005Jul 2010

Communications Consultant for

Wells Fargo
  • Consulted on projects to improve operations
  • Created internal websites using Adobe Dreamweaver, XHTML, and CSS
  • Wrote and edited news releases, presentations, and procedures
  • Reviewed web traffic statistics using Microsoft Excel
  • Created web-based training modules using Microsoft PowerPoint
  • Maintained a vendor database in ACT with 500+ entries
  • Created custom graphics and optimized images using Adobe Photoshop and Illustrator
Jul 2002Feb 2005

Service Manager

Wells Fargo
  • Supervised four tellers 
  • Maintained procedure manuals
  • Approved complex transactions including large-dollar deposits and wire transfers
  • Oversaw completion of regulatory training
  • Assessed employee sales performance
  • Ordered currency and supplies
  • Conducted annual performance reviews
  • Opened and closed branch at appointed hours
May 2001Mar 2003

Lead Bookseller

Barnes & Noble
  • Selected age appropriate titles to read at two preschool story hours per week and monthly teen book clubs
  • Contacted publishers to schedule special events to coincide with the launch of new titles
  • Identified age appropriate craft ideas to accompany story hours and reinforce learning concepts from book themes
  • Networked with teachers, school administrators, and government officials to publicize story hours and schedule guest appearances; and managed a weekly budget for special events and story hours


Bachelor of Arts

Westminster College
Jan 2008Present

Master of Information and Library Science

San Jose State University

Graphic Design


User research
Heurisitic evaluations and usability assessments
Professional and business writing
Editorial writing