Pharmacist In Charge
JAT Pharmacy, LLC
Supervisor: Stefan Lindberg (Please do not contact)
The pharmacy operates under a closed door veterinary product mail order business model with the objective of dispensing non-compounded medications directly to customers via a valid Veterinarian-Client-Patient-Relationship. At any given time, managed a team of up to 10 pharmacists, technicians, and ancillary staff.
Extensive knowledge of state and federal pharmacy regulations
Ensure compliance by managing pharmacy licenses for forty-six states as well as personal pharmacist licenses for fifteen states. Obtained original license for pharmacy in order to begin operations. Developed and maintain Policy & Procedure to be in compliance with Federal and State pharmacy regulations including anti-kickback and Stark laws.
Excellent data management skills
Manage license renewals for pharmacy and personal pharmacist licenses. Developed and maintain Policy & Procedure Manual used to obtain Vet-VIPPS accreditation (See Portfolio Below). Hone organizational and Microsoft Office Suite skills by creating and maintaining an intensive Policy & Procedure Manual for licensing and accreditation standards. Enhance Adobe Acrobat skills by converting both digital and paper documents into digital PDF files, many of which are further altered into forms to be digitally filled out, allowing for better documentation and data organization. Further develop Microsoft Excel skills by creating and maintaining spreadsheets from user generated reports that allow for improved data analysis and metrics management skills.
Experience with Quality Assurance/Improvement techniques
Utilize SBAR (Situation-Background-Assessment-Recommendation) and Root-Cause error analysis tools in order to address errors in a non-punitive manner. Familiar with Fish-Bone and SWOT (Strengths-Weaknesses-Opportunities-Threats) analysis tools to improve working environment as well as workflow. Utilize creative thinking skills to solve workflow and efficiency issues as well as to develop future projects such as bar-coding and e-prescribing. Collect and analyze metrics related to employee and business performance. Develop and present annual Quality Assurance/Quality Improvement analysis to corporate level executives. Develop versatility in approaching unpredictable situations and adapt accordingly to complete tasks in an efficient manner.
Excellent Customer Service
Employ customer service and listening skills when assisting veterinary staff and pet owners via telephone and e-mail in order to achieve highest customer satisfaction possible. Have acquired knowledge on how to professionally, calmly, and respectfully express empathy towards upset clients.