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To join an organization where I can apply my diversified background, knowledge, and skills allowing me to improve upon existing skills and learn new skills to make positive contributions to the processes and team members of the organization.


A resourceful and respected individual who has extensive experience in leadership and operation roles.  Skilled at developing quality relationships with key stakeholders based on integrity and trust.  Demonstrates exceptional creative and outside of the box thinking to deliver cost effective and efficient solutions.  Excellent computer skills are enhanced by a mechanically inclined and hands-on approach to problem resolution.


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Work experience


Owner/Computer Specialist


Own and operate a customer oriented service of computer installation, software installation and setup, and general application support.

  • Build and provide general support for customer spreadsheets and databases for Microsoft and Open Office applications.
  • Recommend computer solutions & hardware to suite requirements.
  • Provide general support for computer hardware and applications.
  • Act as consultant / Adviser on Purchase / Configuration / Placement of Office & Business Equipment
Feb 2001Oct 2010

Site Lead / Customer Account Specialist

Xerox Canada


Accountable, as the lead client contact for In-House Document Services Department, for the administration and operation of the on site facility that included both leased client equipment and multiple internal machines to support over 3,200 employees at the CAMI automotive plant. (Now GM-CAMI Ingersoll)

  • Managed the production of over 210,000 monthly impressions on the client's machines, and 110,000 impressions on the in-house equipment.
  • Led, Trained and directed a small staff of up to 1-4 full-time and part-time employees.
  • Worked with Xerox Management team to create the Service Level Agreement for CAMI.
  • Managed the site operations budget.  Reviewed monthly, quarterly, and annually reconciling against projected forecast.  Purchased all outside vendor services and products.  Balanced and paid expenditures monthly.
  • Recognized by vendors as a trusted resource and adviser that acted in the best interests of both the Client (CAMI) and the organization (XEROX)
  • Prioritized production jobs based on equipment usage and customer deadlines. 92% of the time exceeded customer expectations.
  • Quality inspected all jobs before returning to the customers. In six years, only six jobs were returned. Conducted 5 Why? analysis on root cause and established new procedures to ensure corrective procedures were put in place.
  • Wrote the Standard Operating Procedures for every type of job run by the facility.
  • Organized and facilitated the weekly customer meetings with key Xerox and CAMI personnel. Established agenda, solicited input, and proposed new service ideas.
  • Initiated and implemented several new processes that added value to the customer through cost savings, and time efficiencies. Convinced the client to bring several pieces of work in-house that increased Xerox revenues while saving CAMI money.
  • Negotiated contracts with quality third party vendors is work could not be done in-house.
  • Redesigned the office job ticket to mimic the required entry into the Xerox system. Reviewed all monthly invoices for accuracy and completeness. Was required to only reissue two invoices in six years based on discrepancies.
  • Recreated several standard forms for clients' usage, housed originals in a database to ensure high quality printing.
  • Managed the site operations budget. Reviewed monthly, quarterly, and annually reconciling against projected forecast.
  • Solved 68% of the equipment breakdowns without having to call in a service technician and made repairs and replacements as able.


Accountable as an Account Specialist for In-House Document Services covering two GM-Electromotive (now EMD = Electromotive Diesel), and GM Defence (now GDLS = General Dynamics Land Systems).

  • Expertly supported the client in all document (hardcopy and digital) needs.
  • Became the Project Lead on the digitization project for the over 100 million aperture card library.  Liaised between the client, vendor and Xerox to determine best application options, most efficient conversion and quality assurance process, and system change requirements.
  • Created and developed a GUI database for capturing all incoming, outgoing, and distribution of mail and courier packages enabling immediate access to information.  This process was duplicated across other Xerox sites.
  • Key member of the client’s security analysis team that developed procedures and controls for distribution of government and military classified documents.
  • Part of a two person team that developed and executed a new service for the client that saw all invoices scanned and made accessible on a database.  100% accuracy was guaranteed.
  • Provided back-up coverage of accounts payable digitization, engineering services, mail and courier services.

Office Assistant / Data Entry


Accountable for digitizing American Land Mortgage and Deeds from microfilm.

  • Interpreted and accurately entered key information from legal land transfer documents.
  • Acted as on site contact for the off site technical teams ensuring server was up and running.

Contract Labour / Quality Assurance

Various Employers

Provide Labor and Quality assurance duties with various companies and locations through Work Force agencies,


Non-Commissioned Officer (Sergeant; RES)

Department of National Defense

Responsible for administration, conduct, discipline and training of up to 30 personnel.

  • Administration, Human Resources, Career Management of up to 8 personnel.
  • Provided and ensured security for sensitive documents, equipment, buildings and installations.
  • Instructor on various course classifications.
  • Platoon Warrant coverage when required.
  • Guard Commander for Governor General of Canada Visit
  • President of Company JR Ranks Mess ... and then Company SR NCO's Mess
  • Research / Create JR Ranks Mess Constitution & Bylaws and submit for Authorization/Publication/distribution.

Additional Contract Positions Held while at DND                                                1983-1995

  • Waste Management Canada – Recycling Technician
  • Drakar Engineering Ltd. – Di-Electrical Technician/Lab Technician/Customer Relations
  • NSK Bearings – Warehouse Shipper/Receiver
  • Sussex Contracting – Labourer



Various Institutions

Numerous professional development courses. Categories included:

Professional Development Addendum/Transcript Available.

  • Administration
  • Analysis
  • Communications
  • Computer
  • Customer Service
  • Management
  • Safety
  • Security
  • Support
  • Teamwork
  • Technical
  • Time Management
Sep 1992Sep 1995

High School

Huron Park Secondary School


Document / Office management
Lean Six Sigma Security (physical & digital) Document Retention Revision Control Business Code of Conduct Time Management Process Management Project Management (OpenPROJ) Personnel Management / Safety / Discipline / Mentoring / Training  
Finance / Accounting
Spreadsheet creation / population Reports creation Money Manager EX Invoicing Purchasing / Vendor payments Expense / Purchasing reconciliation Sales data entry / tracking Payroll reconciliation
Print / Imaging
Digital Print Colour Calibration Digital Archiving OCR scanning Bar-code generation / scanning Print manipulation Print & Imaging Solutions analysis Metadata creation File naming conventions
Process Development / Analyzing
Following Developing & Analyzing Improving Documenting Distribution & Training Revision Control
Office Equipment
Needs Assessment Asset Purchasing / Tracking / Disposal Installation / Configuration / setup Preventative Maintenance 1st Line Service & Troubleshooting.
Lotus Notes Microsoft Outlook Microsoft Outlook express Web-mail Scheduling / appointment booking and tracking Meeting resource booking
Office Suite Applications
Microsoft & OpenOffice suites Word Excel PowerPoint (presentations) Access (Database building & populating) Publisher Photo Draw Document Imaging Document Scanning
PC / Laptop / tabloid Operation Installation / Setup / Upgrading Security Networking Troubleshooting Internet Using Web page development application wizards