Shawn M. Arsenault

Summerside, PE Cap Site Administrator, Working at Kids R First Cap Site. Duties

Customer Service Rep. Activating cell phones for in store dealers. Tracking and Tracing down missing shipments of cell phones. Providing tech support for online trading supporting Microsoft PC, Mac's and Wireless phones. Assist customers with browser upgrades and 128bit encryptions. Covad Communications(Tech Dept./Outbound Team) Technical support for the largest ISP in North America. Working with such technologies as PPPoE, PPPoA, ADSL, SDSL, IDSL, T1, T3, and fractional T1 Providing web hosting support. IP Networking and router configurations. Making Outbound calls to clients who currently have open level 2 Trouble Tickets, to get and pass on updates. Full client relations and management.

Summerside, PE Worked with the following Clients: Medion North America Customer/Technical Support Rep. Providing support for Desktops, laptops, PDA's and other consumer electronics. Assisting customers with driver installation downloading programs, etc. Rogers AT&T Wireless

Route 2 High Speed Inter-net/, PE Wireless Internet Technician/Field Service Technician/Network Administrator, I was originally hired as a Technician, but I quickly proved my talents in other ways including the City of Summerside network support, also some economic development, I also handled sales and marketing as well as ensuring customer satisfaction. I would focus mostly on B2B(business to business) sales as well as bring on new and large clients and creating new revenue streams for the company.

I work with a dynamic team with one goal in mind, the complete satisfaction of our current and future client base. Innovating and Improving the WorkLinks suite of products to create one of the most comprehensive and user driven HCM Solutions in the market place. Main Job Tasks and Responsibilities: „« I am responsible for generating insights related to our target customers, target markets, and competitors through primary and secondary research and analysis. „« Assisting with driving the product strategy, vision, and roadmap. „« Delivery of products from conception through launch and follow-on releases. „« Lead teams and manage challenging projects. „« Develop and manage business cases for portfolio enhancements and expansion in support of our company¡¦s strategic vision. „« Communicate recommendations to member of senior management.

Home Office, PE Acting Existing Client Project Manager(Public Sector): Existing Client Project Manager is responsible for the planning, coordination, implementation and evaluation of all activities as it relates to the existing client base. This position reports to the director of Professional Services. Main Job Tasks and Responsibilities: Lead the planning and implementation of project. Facilitate the definition of project scope, goals and deliverables. Define project tasks and resource requirements. Develop full scale project plans. Assemble and coordinate project staff. Manage project resource allocation. Plan and schedule project timelines. Track project deliverables using appropriate tools. Provide direction and support to project team. Present reports defining project progress, problems and solutions. Implement and manage project changes and interventions to achieve project outputs. Project evaluations and assessment of results.

Home Office, PE ERP Solutions Consultant(Public Sector): I combine an in-depth knowledge of Local Government business procedures with Microsoft Dynamics GP/Diamond product; the primary goal is to work with Diamond customers and internal teams to enhance the value of Diamond's solution offerings with practical application to specific revenue opportunities. Some specific functions include: Consult with and train the client base. To assist in implementing our solution from set-up to the“ go-live” and beyond by providing on-site and in-house service including but not limited to teaching, answering questions, analyzing, researching, creating and communication solutions. Assess the clients Microsoft Dynamics GP/Diamond system and make actionable recommendations to help the client derive greater value from their financial and revenue management applications, processes, configurations, and technologies-to help the client become more efficient. Identify opportunities to provide additional services to local governmentcustomers, as supported by business case(cost/benefit) considerations. include

Home Office, PE Senior Business Analyst(Public Sector): Responsibility for actively defining and documenting technical requirements and design, providing detailed technical guidance to internal and external resources during execution, acting as the implementation test lead during system evaluation and managing knowledge transfer to technical support at project close out. Essential responsibilities include: Client facing relationship management. Systems Integration-Define and document system integration requirements and design for all projects. Implementation Analysis-Participate and lead the development of analytical functions including detailed data mappings, data flow diagramming, workflow diagramming, system architecture diagramming, application configuration, environment design, sitesurveys, capacity planning, resource procurement, disaster recovery planning, and other technical analytical support as needed. ? ? ? ? ? ? Projects include: NYCDEP, New York City(Largest Public Water Utility in North America) I was an essential member of the team involved with the Utility Billing Software Implementation also creating Solution Design Documents, documenting all requirements, and system setup. City of Plantation, Florida I was part of the team to bring the City live on Infor Hansen 8 Utility Billing, I completed testing, training, managed all reported software issue, was responsible for setting up SSRS Reporting and presentation.

This position focuses on providing technical consulting services to new and existing clients across North America using our Cogsdale CSM software and integrated Microsoft Dynamics GP applications, as well as other 3rd party software. These services include software installation, data conversion, technical upgrades, support services, all aspects of a software implementation.  Key Skills:  Effectively analyze, classify, and document customer technical and functional requirements.  Analyze, diagnose and implement software solution, including technical issues related to database architectures, data and systems integration, network and system access and security.  Provide Cogsdale application technical training to customers and end users, as well prepare and participate in knowledge transfer and training sessions for other team members and staff.  Work with other Cogsdale Departments and employees, like Development, SQA (Software Quality Assurance), Management, Support and other Professional Services Consultants to identify and resolve issues.  Prepare Installation, Deployment, Network Environment, and training documentation.