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Shawnette T. Richards

Communications & Customer Service


  • Proficient in Microsoft Office ( Word,Excel, Powerpoint, Outlook, Note)
  • Account Management 
  • Delegates task
  • Communication and Public Relations within companies 
  • ICOMS Billing 

Work experience

September 2016present 

Customer  Care Professional 

Charter Communications 

Inbound Calling 

Cable, Internet, and Phone repair 

Order Entry 

Billing Payments 

Troubleshooting Equipment

May 2016August 2016

Sales Representative

Georgia Auto Pawn 

Community Loans of America

Answer/ Make inbound and outbound calls 

Account management 

Handles Loan Applications

Cash handling 

Data Entry 

May 2015May 2016

Sales/Customer Service 

Lane Bryant 



Fitting room attendant 

Assisted customers with merchandise 

Visual Merchandise 

Sep 2014Dec 2015

Sales/ Customer Service/ Print Services




Print customers documents 

Assisted customers with merchandise 


Nov 2013Oct 2014

Sales/ Customer Service 



Assisted customers with merchandise 

Disputed money to/ from customers 

Jul 2011Aug 2012

Customer Service/ Management 

Catholic Charities Thrift Store  

Delegated task among employees 

Help customers with merchandise 

Disputed money to/from customers 

Visual Merchandise 

Closed/Open Store 

Jun 2008Aug 2010

Camp Counselor 

PAL Summer Camp

Create games and activities throughout the day 

Monitor campers while eating and playing  (Grade Kindergarden -Third)

Communicate with campers of rules and regulations 

Help campers with their state of mind 

Help counselors with field trips with monitoring campers 


Aug 2014Dec 2015

Liberal Arts & Science-Social Science /Humanities 

Erie Community College

A.A social sciences 


Madison Square Garden 

  • Conducted interviews with fellow basketball players 
  • Viewed in on meetings 
  • Created short news about basketball players