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I hold a 3.4 GPA as well as raise 3 amazing teenage children. I have also received several verbal as well as written awards for outstanding service from former employers. I have taken and received certificates for Certified nursing assistant, as well as group counseling. I couch little league softball, and donate as much time as possible to the schools and community. I can handle stressful situations professionally and properly, as well as keep individuals focused and on task.


I am a very friendly, loyal, and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the customer service industry, I love to learn, and am always up to a challenge whatever the situation. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.

Work experience

Jul 2008Feb 2009

Customer Service Rep

JC Penny

I made sure all customers were happy and content with the service they received, I made sure customers were taken care of in a timely fashion with excellent service. I ran a computerized cash register, looked items up and ordered them on web sites, stocked items as well as arranged them. Answered phones with a professional manner. I have also received several awards and pens for excellence in customer service.

Jun 2006Jul 2008

Assistant Manager


I used computer skills, communication personally as well as telecommunications. I had to do and make sure daily reports were complete as well as focus on what needed to be improved. I made schedules as well as looked over 10 employees. I had to check in and out equipment and also maintain it. I hired employees as well as trained them in the correct procedures. I handled any and all complaints in a professional productive manner.

Jul 2000Jun 2006


Wallis Resturant

I waited on customers, entered orders in to a computer, made sure all customers were happy and satisfied. I mixed drinks, I.D. customers, ran cash register. I also did buffet parties and large groups from menu orders. I also set up and tore down banquets and bars. I have also helped with the preparation of food.

Mar 1992Jun 2000


DH Decorators

I answered multiple phone lines, filled paper work in the appropriate areas, entered items into the computer. I also scheduled appointments,  pay roll, as well as typed up proposals. I did billing and collections. I also met with customers and helped them with there needs for the company.


Sep 2006Present

Human Services

Baker college


Stephanie Welch

Nina Heddy