Shawna Rowley

Shawna Rowley

director | facilities management

  • pleasant view,  UT

Summary

Eighteen years of increasingly more responsible positions in higher education facilities management involving departmental management, supervision, budgeting, policy development, and operations.

Work History

Work History

Director of Facilities Business Services

Weber State University
Jul 2011 - Present

Lead, guide, and direct five managers who are responsible for all aspects of the following departments within Facilities Management: Human Resources, Training, Customer Service/Business Center, Budgets, Purchasing Cards, Financial Reconciliation, Information Technology, Work Order Management System (CMMS), Warehouse, Electronic Access, and Keys & Locks.  

  • Human Resources: Guides and facilitates human resources functions, such as hiring, staffing levels, job descriptions, disciplinary action, coaching, performance reviews, etc
  • Training: Promotes and facilitates general training for all FM employees, such as management training, computer use training, etc. 
  • Customer Service/Business Center: Ensures that the Business Center is staffed during operating hours to respond to calls for service, to greet and assist walk-in customers, to issue keys, and any other customer-service related duties.
  • Budgets:  Develops annual budgets and provides regular reviews of all FM budgetary accounts to ensure accuracy of accounting and expenditure trends.  Ensures that expenses are tracked to the appropriate accounts. Fulfills the financial role of the Emergency Operations Committee (EOC), when activated.
  • Purchasing Cards:  Ensures that monthly purchasing card expenses are reconciled and reallocated appropriately and in compliance with state procurement codes.
  • Financial Reconciliation: Ensures that the entire facilities department is compliant with monthly reconciliation procedures, including that appropriate documentation is kept for all purchases.  Reallocates expenses as deemed necessary.
  • Information Technology: Responsible for all information technology resources within the FM Department, including radios, telephones, and computer systems.
  • Work Order Management System (CMMS):  Directs the usage of the Computerized Maintenance Management System (CMMS) for the FM Department; oversees the data quality of work order records collected within that system and ensures analysis is performed, data is validated, and users are trained. 
  • Warehouse: Ensures warehouse operations are performed correctly, that costs are accurately accounted for, and materials are received, stored, maintained and issued according to policy and best management practices.
  • Keys, Locks, and Electronic Access: Oversees and guides facility security and access policies, procedures and standards for steel keys and for electronic access controls.

Trains, organizes, equips, manages, directs and controls the facilities Business Services work force. Develops work priorities for the facilities Business Services work force. Assures quality control of work performed, and provides coaching and guidance to improve work force quality, productivity, and performance.  Develops departmental policies and procedures.  Oversees communication and marketing efforts for the department.    Tracks and reports progress of efficiency and key performance indicators and initiatives; benchmarks with other similar groups. Makes recommendations for improving productivity through informed management practices and improved resource utilization; inspects work and job progress to ensure conformance to established standards. Serves as a member of the department Emergency Operations Committee (EOC).

Dean | leadership Academy Level 2: Interpersonal Effectiveness Skills

APPA
Feb 2014 - Present

Responsible for creating learning content, delivering training sessions around the world, and qualifying new trainers for the program.

Senior Qualified Trainer | Supervisor's Toolkit

APPA
Aug 2008 - Present

Deliver training sessions around the world and qualify new trainers for the program.

Qualified Trainer | Leadership Academy Level 2: Interpersonal Effectiveness Skills

APPA
Jan 2012 - Feb 2014

Delivered training sessions around the world.

Annual Meeting Coordinator

Rocky mountain appa (RMA)
Jun 2011 - Sep 2014

Served as a volunteer on the RMA Board of Directors.  Responsibilities for this role included the following:

  • Serve as a voting member of the RMA Board of Directors.
  • Develop and present to the Board of Directors for approval any budget item deemed necessary by the Annual Meeting Host Committees.
  • Recommend to the RMA Board of Directors the Annual Meeting Host Committee Chair, Host Institution, and Meeting Location. Negotiate contracts with hotels and convention centers. Assist in coordination of educational forum physical arrangements. Ensure an itemized report of funds needed for the annual meeting is submitted to the Treasurer and the Board.
  • Lead a committee consisting of representatives from the current and future Annual Meeting Hosts. 
  • Chair committee meetings to address current educational forum issues.
  • Coordinate with Annual Meeting Host Committees and the Professional Development Committee Chair to survey members for suggestions and help for upcoming educational programs and instruct contributors calls for proposals of topics to be presented at their respective meetings. Prepare reports for the Board regarding the current Educational Forum.
  • Serve as liaison between the current Annual Meeting Host Committee and Business Partners. Be responsible for Business Partner members, ensure compliance with Business Partner policies and procedures, and maintain business partner membership records annually.

Professional Development Committee Chair

Rocky mountain appa (RMA)
Sep 2007 - Sep 2011

Served as a volunteer on the RMA Board of Directors.  Responsibilities for this role included the following:

  • Serve as a voting member of the RMA Board of Directors.
  • Develop and present to the Board of Directors for approval budget items related to professional development.
  • Lead an RMA Professional Development Committee consisting of at least 4 but not more than 8 additional members representing different states/provinces in RMA. Schedule and chair committee meetings to address key issues and business of the committee. Prepare reports for the Board of Directors at the mid-year and annual meetings on the committee actions during the past year. Serve as liaison between the APPA Professional Development Committee and the RMA Board of Directors.
  • Develop and coordinate Regional education programs and support for the APPA Professional Development Committee’s various programs and assessments.

Budget and Human Resource Specialist

Weber State University
Apr 1996 - Jul 2011

Responsibilities included managing administrative details regarding budgets and human resources which required discretion, judgment, and knowledge of campus and administrative processes.  

Education

Education

Master of Business Administration

Western Governor's University

Emphasis: Management and Strategy

Bachelor of Arts

Weber State University

Major: Organizational Communication | Emphasis: Training and Development

Honors, Activities, and Societies: Graduated Cum Laude, Outstanding Organizational Communication Graduate of the Year Award, Department Honors, Lambda Pi Eta, Golden Key International Honour Society, and National Pinnacle Honor Society

Associate of Arts 

Weber State University

Graduated with honors.

Certifications

Certifications

client facilitator | Leading at the Speed of Trust

franklin covey
FranklinCovey’s Leading at the Speed of Trust training program is designed to help leaders do the following: Choose to make building trust in the workplace an explicit goal of their work. Learn how others perceive their trustworthiness. Understand the real, measurable Trust Taxes they might be paying without realizing it. Change Trust Taxes to Trust Dividends, which are the benefits that come from growing trusting relationships. Make action plans for Building Trust Accounts with all key stakeholders. Begin using the Language of Trust as an important cultural lever.

Client Facilitator | The 5 Choices

franklin covey
 In FranklinCovey’s 5 Choices to Extraordinary Productivity course, participants learn a process which, when followed, dramatically increases their ability to achieve life’s most important outcomes. Backed by science and years of experience, the course produces a measurable increase in productivity and an inner sense of fulfillment and accomplishment. It is a time and life management workshop that helps people make the right choices as they plan their day, week and life. Participants learn how to align their daily and weekly tasks with the most important goals. 

Client Facilitator | 7 Habits of Highly Effective People

franklin covey
In The 7 Habits of Highly Effective People, participants learn how to do the following: take initiative, balance key priorities, improve interpersonal communication, leverage creative collaboration, and apply principles for achieving a balanced life. Participants not only learn, but also use processes and tools to live and apply the 7 Habits.

senior Qualified Trainer | Supervisor's Toolkit

appa
Supervisor's Toolkit has been specifically designed to meet the needs of the facilities management professional.  It is a structured, open-ended, and pragmatic approach to developing supervisors.  It is not so much a teach program as a development process, designed to help supervisors realize both personal and professional growth. The program is designed for a full week of training.   

Certified Professional Trainer

the bob pike group
Experience, application, and knowledge-assessment based professional certificates in Delivery, Design, Facilitation, and Virtual training. Certificate candidates attend training in the appropriate core program and supplemental topics and, after completing an online knowledge assessment, earn a certificate as recognition of their achievement and professional development of expertise in the concentrations of choice.

Educational Facilities Professional (EFP)

APPA
Jan 2009 - Present
Acknowledges educational facilities professionals for mastering an internationally recognized and requisite knowledge level of the educational facilities field.

Certified Practitioner of the Myers-Briggs Type Indicator (MBTI)

CPP, Inc.
Aug 2011 - Present
The certification program covers information about type theory and terminology, type dynamics and development, guidelines for administration and interpretation, the ethical guidelines, and hands-on delivery information. This training enhances a professional's ability to do the following: Provide in-depth perspective on the theory of psychological type and correct misunderstanding of terms and meanings. Help a respondent assess whether the results are accurate in his or her eyes and clear up this ambiguity to help a respondent reach a best-fit type. Tailor the explanation of type to the unique situation of the individual or group, helping people see how type plays out in their lives and workplace and how it may be best used (and not used) in specific circumstances. Interpret the four-letter type code using type dynamics to explain the overall patterns rather than just presenting a list of preferences.

Professional in Human Resources (PHR)

Society of Human Resource Management (SHRM)
Jul 2010 - Nov 2016
The Professional in Human Resources (PHR) certification demonstrates mastery of the technical and operational aspects of HR practices and U.S. laws and regulations. 

References

References

Dave Patten | Personnel Services Supervisor, Weber State University

Dave has worked for me at Weber State University since November 2012.

Polly Pinney | Executive Director of Facilities, Arizona State University

I met Polly through my involvement in the Rocky Mountain Chapter of APPA (RMA), specifically with regards to my duties on the Professional Development Committee when she was the Vice President of Professional Development for APPA.  She has since become my official mentor.

Lindsay Wagner

I met Lindsay through the Rocky Mountain chapter of APPA and have had the pleasure of serving on the RMA Board of Directors with her, as well as teaching with her.

Lander Medlin | Executive Vice President, APPA

I met Lander through my work with APPA and RMA.

Viron Lynch | Director of Facilities and Property Management, Portland State University

Viron and I worked together at Weber State University.

completed professional development courses

  • Graduate of the Institute for Facilities Management | APPA
  • Graduate of the Leadership Academy | APPA
  • HR Generalist Program | SHRM
  • Seven Habits of Highly Effective People Course | Franklin Covey
  • Supervisor's Toolkit Course | APPA
  • Training Certificate Program  | ASTD
  • The Disney Approach to Quality Service  Program | Disney Institute
  • The Disney Approach to People Management | Disney Institute
  • The Disney Approach to the Value Chain | Disney Institute
  • Critical Employee Emergency Preparedness (CEEP) | US Dept of Justice
  • Managing Today's IT and Technical Professionals | American Management Association
  • Inventory Management Techniques: Planning, Replenishing, and Activities Control | American Management Association
  • Introduction to Incident Command System (IS-100.b/ICS-100) | FEMA
  • ICS for Single Resources and Initial Action Incident (IS-00200.b/ICS-200) | FEMA
  • National Incident Management System (NIMS) An Introduction (IS-00700.a/ICS-700) | FEMA

honors and awards

  • H. Val Peterson Award for Communication | 2014 | RMA
  • Effective and Innovative Practices Award | 2009 | APPA
  • President's Award | 2010 | RMA
  • Unsung Hero Award | 2010 | APPA
  • Presidential Outstanding Staff Award | 2007 | Weber State University

professional organizations

Member in good standing of the following professional organizations:

  • APPA: Leadership in Educational Facilties
  • Rocky Mountain Chapter of APPA (RMA)
  • Society of Human Resource Management (SHRM)
  • Association for Talent Development (ATD)

Portfolio

classes taught

Interpersonal Effectiveness Skills | Level 2 of APPA's Leadership Academy

  • September 2015 | APPA U | Scottsdale, Arizona
  • January 2015 | APPA U | Tampa, Florida
  • October 2014 | CAPPA Annual Meeting | El Paso, Texas
  • September 2014 | APPA U | Orlando, Florida
  • February 2014 | APPA U | Dallas, Texas
  • November 2013 | Atlantic Chapter of APPA Annual Meeting | Halifax, Nova Scotia, Canada
  • September 2013 | APPA U | Fort Lauderdale, Florida
  • February 2013 | Colorado State University Boulder | Boulder, Colorado
  • January 2013 | APPA U | Tampa, Florida
  • September 2012 | APPA U | Vancouver, British Columbia, Canada
  • June 2012 | Colorado State University Boulder | Boulder, Colorado

APPA's Supervisor's Toolkit

  • December 2014 | University of Alaska Anchorage | Anchorage, Alaska
  • May 2014 | RMA/Brigham Young University Idaho | Jackson, Wyoming
  • November 2013 | RMA/University of New Mexico | Albuquerque, New Mexico
  • September 2013 | CAPPA Annual Meeting | Galveston, Texas
  • February 2013 | RMA/University of Calgary | Calgary, Alberta, Canada
  • July 2012 | Weber State University | Ogden, Utah
  • October 2011 | PCAPPA Annual Meeting | San Francisco, California
  • October 2011 | Massachusetts Institute of Technology (MIT) | Cambridge, Massachusetts 
  • April 2011 | Weber State University | Ogden, Utah
  • January 2011 | APPA U | Orlando, Florida
  • September 2010 | APPA U | Scottsdale, Arizona
  • May 2010 | Salt Lake Community College | Salt Lake City, Utah
  • April 2010 | Portland Community College | Portland, Oregon
  • April 2010 | APPA U | Colorado Springs, Colorado
  • February 2010 | University of Calgary | Calgary, Alberta, Canada
  • December 2009 | Portland Community College | Portland, Oregon
  • November 2009 | Weber State University | Ogden, Utah
  • November 2009 | Idaho State University | Pocatello, Idaho
  • September 2009 | MAPPA Annual Meeting | Coralville, Iowa
  • June 2009 | Weber State University | Ogden, Utah
  • April 2009 | Colorado State University Boulder | Boulder, Colorado
  • February 2009 | Colorado State University Boulder | Boulder, Colorado
  • July 2008 | RMA/University of New Mexico | Albuquerque, New Mexico

Skills

Skills
Attention to Detail
Organization
Written Communication
Talent Acquisition
Leadership
Team Building
Leadership Development
Staff Development
Training
Public Speaking
Human Resouces
Budgets
Financial Analysis
Budget Development
Revenue and Expenditure Projections
Banner Financial Systems
AiM CMMS
Higher Education
Spanish