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Work experience

20142016

Brand Manager / Sales Supervisor

Bath and Body Works
  • Lead and model the selling and customer experience standards.
  • Attract, interview, and retain top talent. Train and motivate associates to improve selling and customer service performance. Tailoring coaching style for each associate to get the best results.
  • Provide leadership and execute floorsets, window changes, visual presentation standards, and maintain a safe, inviting store appearance. 
20102014

Store Manager

Sunglass Hut
  • Achieved to 18. 0% comp and 148% ytd in first year as Store Manager.
  • Applied and was selected to be on the Sunglass Hut Music Board. Making selections that represented the brand image.
  • Awarded for receiving 100% Customer Service Secret Shop for 2011.
20072010

Sales Lead 2007- 2008 / Co-Manager 2008 - 2010

Express
  • Monitor sales floor etiquette; ensuring the customer is given a positive sales experience.
  • Driving sales performance and influencing conversation growth.
  • Coaching, motivating and developing staff around selling behaviors and visual standards.
  • Incorporate Loss Prevention and Safety messages into daily operations.
20062007

Client Relations

Kimball, Tirey & St. John
  • Provisioned service to the firm's clients; ensuring ongoing client business.
  • Extensive phone contact with courts, attorneys, and process servers in order to provide timely status and other deadline-oriented dates to clients.
  • Pursued Money Judgements and other collection activities to evicted tenants  
20012006

Supervisor

NBC-Universal CityWalk
  • Responsible for operations of Starbucks and Puccino Pizzeria Venues. Achieved national recognition as the 3rd Highest Gross Sales Stores.  Customer Service: Streamlined the flow of customer service in order to decrease customer“ wait-times”. Integrated Corporate policies while ensuring their adherence.
  • Staffing: Managed schedules, daily tasks and training of employees.  Financial: Maintained the integrity of daily receipts, petty cash and safe reconciliation, forwarding the directors' of Quick foods and financial analysis team.
  • Inventory: Continuously developed and maintained the visual displays in order to increase gross sales and decrease product waste. Maintained inventories utilizing EATEC inventory software.  Participated in conflict resolution promoting customer's expectations.
19982001

Training Manager

Aegis Communications
  • Inbound/Outbound 800 call center for various telecommunication projects, including account services for AT &T Local and Long Distance, customer service surveys for Oracle and MasterCard. 
  • Managed Training Department, Implemented call flow procedures, focused on customer care to increase sale opportunities. Conducted new hire orientation and new product and procedures for new accounts. 
  • Developed customer representatives by Creating and Implementing scripts and training manuals. 
  • Maintained sales goals, enhanced“ up-sales”, encouraged and coached on sales potential.
  • Assisted in the development and training of the internal software database

Education

19961998

A.Arts

Los Angeles Valley College

Theatre Arts Degree

Skills