Download PDF

Shavawn Morgan, MS

Technology l Mobile Consultant

Work History

August 2014Present

National Retail Wireless Sales, Mktg & Operations Consultant (via 3rd Party) B2B | B2C Outside Sales

T-Mobile-Cherry Hill, NJ and Philadelphia, PA

•Approach customers of all shopping types (Direct Sales) to sell the full portfolio of no contract T-Mobile solutions (National/International Voice & Data Plans, Standard/Micro/Nano SIM Kits, BYOD, Refill Cards, Mobile Phones, Hotspots & Tablets) as the sole T-Mobile sales representative at Big Box retailer Walmart for 3 locations (Cherry Hill, NJ & 2 locations in Philadelphia, PA) for T-Mobile Prepaid, Univision Mobile (UVM) & Walmart Family Mobile (WFM) as part of the National Retail Sales, Marketing & Operations Team
•Market/sell new activations & mobile devices to increase market share such as:
■Samsung Galaxy S3 & S4, Galaxy Avant, Galaxy Exhibit, Galaxy Light & T199
■T-Mobile 768, Concord, Concord II & LG 450
■Kyocera Rally
■Nokia Lumia 521, 530, 635, 640 & 435
■ZTE Zinger, ZMax phablet, LG Optimus L90 & LG Leon LTE
■Alcatel One Touch Evolve/Evolve 2, Fierce/Fierce 2 & POP Astro
■Trio AXS & HP Slate tablets
■T-Mobile 4G Z64 hotspot
•Employ T-Mobile 5-step sales process including Walking Out Working (WoW)
•Activate all services/devices & train customers
•Responsible for "T-Mobile Customer Experience" inside Walmart
•Demo devices & set up table displays with up-to-date collateral
•Carry individual quota and quota for each store
•Perform & resolve all operations, customer service, billing & technical issues/consultations for customers to increase ARPU & reduce churn
•Partner with Walmart Management & Associates for product ordering, inventory, merchandising, claims, returns/exchanges, sales tracking, events & promotions
•Keep product areas clean & presentable to customers, according to plan-o-gram standards
•Provide feedback to T-Mobile & Walmart Management
•Develop and manage positive relationships with Walmart staff
•Train Walmart Associates & T-Mobile reps on product offerings
•Attend team & corporate meetings virtually
•Enter all sales & operations reports daily via mobile devices
•Stay up-to-date on all T-Mobile and competitor offerings on a daily basis

Sep 2012Present

Technology | Mobile Consulting

Technology | Mobile Consulting
Sep 2009Aug 2012

Technology Account Manager | Project Manager | B2B Inside Sales

Verizon Enterprise Solutions-Verizon Communications, Inc.-Exton, PA

■ Independently managed $3M+ SMB business accounts exclusively by telephone

■ Lead & project managed all sales to final install & implementation; worked with Sales Engineers, CPE, Implementation & Billing Specialists, Verizon Credit and 3rd party vendors Cisco, Cisco Capital, Polycom, Avaya (Nortel), Shoretel,  Adtran, Google, Akamai, Microsoft, Intuit, Oracle & DIRECTV

■ Used Consultative and Solutions Selling

■ Conducted Account Reviews

■ Resolved Billing Issues

■ Reviewed Contracts, Statements of Work (SOW) & Service Level Agreements (SLAs)

■ Territory Account Management, Account Planning & Sales Forecasting

■ Created Quotes, Proprosals and Financing

■ Designed, proposed, sold, marketed & managed solutions/integrated Wireless|Mobility, Voice, Data, Internet, IT|Security, Managed Services & CPE like:

          Wireless|Mobility (Verizon Wireless)-Motorola XOOM & Samsung Tablets (M2M); EVDO backup for MPLS & T1s

          • Voice-VoIP, PRIs and BRIs, Long Distance, International, Dial Tone (POTS) & Business grade lines; Audioconferencing

          • Data-DS1s and DS3s, Ethernet Virtual Private Line (EVPL) , Ethernet Private Line (EPL), Secure Gateway, MPLS, Ethernet LAN Service (E-LAN), US Private Line, Ring Services (i.e. SONET Ring)

          • Internet-T1s, Ethernet, DSL & Verizon FiOS

          • IT|Security-McAfee, Server Virtualization; Remote Backup, Restore and Disaster Recovery, Managed Services; Data Colocation; Security Management Program; Microsoft BPOS; Google Apps

          • Cloud Services (Terremark)-Cloud Services

          • Health IT-Health Information Exchange (HIE)

          • CPE|Equipment-Jacks and Wiring, Maintenance, Routers, Firewalls and Switches; Avaya, Shoretel & Cisco Telephone Systems; Videoconferencing

■ Award Winner, "December 2009 Voice Blitz"

■ Team Award for "1st Sale of the Day" 7/23/2010

■ Team Award for "Outstanding Work Ethic"

■ "2nd Place Team Winner for Sales" week of 10/11/2010

■ Highest sales on team for October 2010 First Down Team Contest (235% MRS; 127% NRS)

■ June 2011 Peak Performer Award

■ MRS (Sales Growth Revenue) & NRS (CPE-Equipment Revenue) Highlights:

          •11/2009-110% over quota MRS

          •05/2010-119% over quota NRS

          •06/2010-141% over quota MRS; 91% of quota NRS

          •10/2010-235% over quota MRS; 127% over quota NRS

          •01/2011-207% over quota NRS

          •02/2011-104% over quota NRS

          •03/2011-103% of quota MRS

          •04/2011-102% of quota MRS

          •05/2011-96% of quota MRS

          •06/2011-93% of quota MRS; 369% over quota NRS

          •11/2011-99% of quota MRS

          •12/2011-111% over quota MRS

          •01/2012-95% of quota MRS

Feb 2011Apr 2011

Technology, Mobile & Digital Marketing Consultant Trainer


■ Virtually trained future Technology, Mobile & Digital Marketing Consultants as part of the Mobile Marketing Association and GEooPTn Mobile|Digital Marketing Certification Program course via webinars

Oct 2008Sep 2009

Technology Account Executive | B2B Inside Sales

Market Resource Partners-First Derivatives plc-Philadelphia, PA

■ Prospected & cold called 100+ outbound B2B calls per day to C-suite Executives at Small to Mid-Market (SMB) with up to $100M and Enterprise companies with $1B+ in revenue

■ Qualified them against BANT criteria for products and services to set up appointments for the Lead Generation/Initial Sales Cycle Service

■ Promoted, sold individual & cross-sold IT Hardware|Services (Servers, Storage, Open Storage-Flash Technology, Server Virtualization-VMware, Disaster Recovery, Thin Client, Managed Services, Backup and Archiving) as Pay-for-Performance campaigns for Sun Microsystems (now Oracle) and Business Software (ERP & Business Intelligence) for SAP direct & Channel Partners for Life Sciences, Professional Services, Fast Growing Companies, Durable Goods, Consumer Packaged Goods, Hi-Tech, Venture Capital & Governments verticals

■ Provided datasets and deliverables to clients

■ Researched online via Hoovers, Manta, Yahoo! Finance & Zoominfo

■ Data entry via Siebel CRM system

■ Attended remote client meetings & made presentations (SAP)

■ Provided follow-up activities with Outside Account Executives to close sales

■ Winner, 11/26/2008 Daily Winner for End of Quarter (EOQ) Incentive

■ Winner, "Don't Get Owned" Challenge

■ Award for "Why Can't Us"-Phillies World Series Contest

■ Award for "Afternoon "Blues" Contest

■ Award for "Thursday Incentive" Contest

■ Chosen for "Tidal Wave of Youngblood" team vs. "Varsity" based on sales performance 

■ Contributed to team's over 100% sales performance over 2 other sales teams

■ Top 5 as an Effort Leader 4 times for Weeks 11/10/2008-11/16/2008, 11/17/2008-11/23/2008, 11/24/2008-11/26/2008 and 1/5/2009-1/9/2009 based on # of calls, duration of calls, minutes per call and # of responses

■ Entered into raffles based on sales performance

■ Qualified for bonus every quarter

■ Advanced to the Sweet 16 Round of the "MRP Challenge" based on sales performance

■ Chosen as "The Heavyweight Sales Champ" on 6/11/2009 from 6/10/2009 sales performance

Dec 2007Sep 2008

Commercial Finance Client Services | B2B Inside Sales

Merit Capital Advance, LLC-LEAF Financial Corporation-Philadelphia, PA

■ At defunct start up company, cold called 100+ outbound B2B calls/per day to Small & Medium sized Business Owners regarding Merchant Cash Advances (Account Receivables & Factoring)

■ Entered & edited clients' data

■ Transferred the most warm leads to the sales team before the Lead Generation Department disbanded 3/2008

■ Participated in departmental training and meetings

■ Liaised with the IT Department to troubleshoot technical issues with Aheeva CCS|Star Phone IP based solution

■ Worked with all departments, including Sales, Operations, Credit & Underwriting, Marketing, Accounting, IT, Records Management & external vendors such as Cynergy Data (payments) & ISOs to answer clients' questions

■ Provided full client service from initial funding to complete payoff status

■ Assisted Director of Client & Customer Services Groups with creating SOPs, policies and training documentation

■ Trained, mentored and coached Customer Service Representative and summer interns

■ Answered inbound & made outbound calls to clients & external vendors such as ISO & merchant payment processors (i.e. MPS) regarding accounts, balances, statements, payoff letters and buyout quotes, contracts and account corrections

■ Created sales & revenue report for investment portfolio for company President and other C-suite Executives at parent company

■ Tracked payment history & performance regarding clients' credit card batching

■ Tracked missing deposits with Accounting to reconcile general ledger & minimize investment portfolio risk

■ Processed voluntary & forbearance ACH payments via online software

■ Reconciled & processed physical checks

■ Resolved problems with online login information for clients via Merit's lockbox account & solved IT office issues

■ Submitted UCC-1 termination & credit report requests

■ Processed contract addenda, including changes in holdback%, contract consolidation and forbearance agreement/promissory note conversion

■ Assisted Legal Department regarding clients' bankruptcy paperwork

Apr 2006Nov 2007

Pharmaceutical & Healthcare Representative | B2B Inside Sales

Publicis Touchpoint Solutions (formerly Arista Marketing)-Publicis Healthcare Communications Group-Blue Bell, PA

■ Cold called 200+ outbound B2B calls pervday to physicians' offices, hospitals, clinics, optical & other healthcare facilities to promote, sell and "detail" companies' products/campaigns in all 50 states & Canadian database territories for multiple cycles

■ Distributed product samples & marketing literature to physicians

■ Provided "fair balance" & "black box warning" to physicians

■ Entered physicians' & healthcare professionals' responses, sales reps' notes & follow-up actions into database

■ Recruited physicians for promotional teleconferences & continuing education credits

■ Provided feedback to sales management on requests, responses to promotions & product access

■ Performed product fulfillment (i.e. for a treatment of bipolar mania in primary care teleconference, appetite stimulant for HIV+ patients, adjunctive therapy in adults for hypercholesterolemia & long-term care products

■ Promoted & sold products for multiple cycles from 1,500 to 40,000 physician and healthcare professionals for post-menopausal women's health, heartburn, nasal spray, liquid oral solution in treating breast cancer in the hormonal market, menstrual migraines, shingles, a transdermal MAOI antidepressant patch, migraines, hypothyroidism, adjunct medication for musculosketal conditions, rheumatoid arthritis, heart failure in African-Americans & entire product line for a high end optical lens anti-reflection coating (AR)

■ Sole sales representative for a high end optical lens anti-reflection coating product based in Canada, which included speaking proficient French

■ Award for Free Time for consistently ranking in the top 1% of sales reps

■ Award for a Daily Challenge for completing the most sales for a post-menopausal women's health product

■ Award for Hard Work & Focus on a post-menopausal womens' health product

■ Award for Free Time for finishing a hypothyroidism product campaign

■ Chosen to participate in Client Monitoring

Sep 2000Mar 2006

Pharmaceutical |Biotech|CRO Clinical Data Manager Consultant | Project Manager

Various Pharmaceutical|CRO|Biotech Companies-NJ & PA

■ Data & Project Manager Consultant at GlaxoSmithKline, Sanofi-Aventis, MDS Pharma Services, PPD & Premier (PRG)

■ Presented data project deliverables to clients on time

■ Clinical Data Management tasks: CRF Annotation, Protocol, Tracking & Review; Edit Check Development; Query Management; Local & External Labs Review and Reconciliation; AE & SAE Reconciliation; Data Listings Review; Database Audit & Lock; Lead for International Trials

■ Therapeutic areas: Cardiovascular, Oncology, Central Nervous System (CNS), Rheumatology, Endocrine (Diabetes), Vaccines, Urology, Pediatrics, Gastroenterology and Healthy Subjects

■ Core Clinical Data Manager Training Program at GlaxoSmithKline

■ Technical Skills: EDC (Lifetree eClinical ICTM); Datafax 3.5 (fax-based data management); Oracle Clinical 4.0.3 and 3.1.1 database; Clintrial 4.3 and 3.3.3 databases; C|C++, SQL; Documentum; Livelink & Ascent Capture document management imaging system (CRF Imaging); Seagate Analysis (ad-hoc reprots) & PPD Query DIR version 2.2 reports; Introduction to Clintrial 4.3 and CLINUP, Validation & Merge w/MANAGE Module, Data Entry with ENTER Module, Managing Discrepancies with RESOLVE Module Training at Sanofi-Aventis

■ Presentation at Association of Clinical Research Professionals 2004 Conference, San Diego, CA entitled "Queries: Collective Improvement for CRAs, Site Coordinators and Data Managers"

■ Conferences Attended: SAS Users Group (SUGI 30) 2005, Association of Clinical Research Professionals 2003 & 2004 (ACRP) and American Society for Bioethics and Humanities 1999 & 2004

■ Peer-Reviewed Article: Discrepancy & Query Management within the Clinical Trial Arena, The Monitor, September 2005: Technology and Data Management Special Issue, pp.37-40. (ACRP Publication)

■ Wrote Home Study Questions for physicians & other clinical staff for Continuing Education Credits based on the peer-reviewed article: Discrepancy & Query Management  within the Clinical Trial Arena, The Monitor, September 2005: Technology and Data Management Special Issue, p.66 (ACRP Publication)

Sep 1997Aug 1999

Basic Science | Clinical Research Assistant

University of Pennsylvania School of Medicine (Hospital of the University of Pennsylvania-HUP)-Philadelphia, PA

■ Performed spinal cord surgeries on albino rats, scanned ex vivo spinal cords in MRI scanner, ordered animals and kept surgical records as a Basic Science Research Assistant in Neuroradiology

■ Accepted into the Academic Associate Program (Clinical Research) in the ER Department (Hospital of the University of the Pennsylvania) which included performing data collection for Asthma, Elder Abuse, Crack Cocaine|Chest Pain, Pelvic Imflammatory Disease, Carbon Monoxide, NEAR Intubation, Violence Intervention Project, Early Pregnancy II, ANP, Cognitive Therapy-Suicide Prevention, MARC-4 (asthma) and Hepatitis Surveillance studies (some protocols sponsored by pharmaceutical companies)

■ Reviewed and summarized patients' charts via triage, Resident and Attending Physicians' notes from EMTRAC EHR/EMR/patient data management system

■ Screened patients via inclusion & exclusion criteria

■ Obtained informed consent from patients

■ Maintained study logs

■ Interviewed patients via study-specific questionnaires

■ Communicated findings to Principal Investigators, Attending Physicians and other ER staff

■ Chosen to work on a special joint ER research project with Children's Hospital of Philadelphia (CHOP) called "The Violence Intervention Project" and conceptualized with Principal Investigators (physicians) research design & IRB proposal

■ Conducted interview assessment, patient telephone call backs and follow-up for control and study patients

■ Revised data collection tools

■ Wrote manuscript which was used in the final publication

■ Transcribed tapes for a qualitative Alzheimer's Disease research project

■ Also acknowledged in academic peer-reviewed publication Neurology 2000 Oct 10;55(7):1008-1014 entitled "Caregivers' preferences for the treatment of patients with Alzheimer's disease" by Institute on Aging| Bioethics Professor (physician)


Certified Technology, Mobile & Digital Marketing Consultant

Mobile Marketing Association/GEooPTn

Certifications in Wireless | Mobility, M2M, Voice, Data, Internet, Ethernet, IT, Security, Cloud (Terremark), Health IT, CPE | Equipment, Social Media for Business | | Networking, Energy, Process Improvement | Change Management & Business

Verizon Enterprise Solutions/Verizon Wireless
Apr 2012Apr 2015

ADTRAN Sales Professional (ASP)-Unified Threat Management

ADTRAN/Verizon Enterprise Solutions
Apr 2012Apr 2015

ADTRAN Sales Professional (ASP)-IP Business Gateways

ADTRAN/Verizon Enterprise Solutions
Apr 2012Apr 2015

ADTRAN Sales Professional (ASP)-Virtual Wireless LAN

ADTRAN/Verizon Enterprise Solutions
Apr 2012Apr 2015

ADTRAN Sales Professional (ASP)-Unified Communications Server Solutions

ADTRAN/Verizon Enterprise Solutions
Apr 2012Apr 2015

ADTRAN Sales Professional (ASP)-Unified Communications Appliance Solutions

ADTRAN/Verizon Enterprise Solutions
Apr 2012Apr 2015

ADTRAN Sales Professional (ASP)-Internetworking

ADTRAN/Verizon Enterprise Solutions


Jan 1996May 1999

Master of Science

Syracuse University, Syracuse, NY

■ Graduate Student Organization (GSO)-Senator-at- Large ■ Keynote Speaker, Multicultural Graduation Reception

May 1990May 1994

Bachelor of Science

Syracuse University, Syracuse, NY

■ Internship in Operating Room-SUNY-Upstate University Hospital ■ Research Assistant in Science Labs- SUNY-Upstate Medical University ■ Gateway to Medicine Fellow-Syracuse Community Health Center (Healthcare Services)

Aug 1987May 1990

General Studies

Fernandina Beach High School, Fernandina Beach, FL

■ Captain of the Debate Team  ■  Gifted Program (since Elementary School)  ■ President of Choose to Lead  ■ Oratorical Contest Winner ■ Musician ■ Junior Achievement ■ Toastmasters International ■ Multiple Academic Scholarship Recipient