Shauna Ray

  • Kansas City US-MO

Work History

Work History
2010 - Present

General Manager

Golden Corral

Hold extensive top level responsibility for day-to-day operations of high volume restaurant location.  Manage all aspects of staff including interviewing, hiring, training, advancement, and dismissal.  Conduct and oversee audits, sales projects, menu layouts, and cost per guest analyses.  Handle profit and loss statements, productivity projections analysis, controllables, budget settings, and comprehensive store condition.  Efficiently manage inventory, vendors, security, guest relations, and corporate communication.  Build excellent rapport with all staff, guests, and third parties. 

Key Contributions:  

-      Oversaw net annual sales of $5.7M with minimal turnover, exceeding corporate expectations. 

-      Established a CSQ (Cleanliness, Service, Quality) rating of 90.0+ for two years in a row. 

-      Maintained a positive and upbeat staff leading to consistently satisfactory guest experience

-      Advanced the careers of multiple staff members through effective training, leadership, and support.  

2004 - 2010

General Manager

Cracker Barrel

Served leadership role spanning multiple locations, training all levels of staff from top management down.  Directed a management team and supporting staff of 100+, advocating the training and promoting of team members into higher level positions.  Became regional subject matter expert sent on special assignments to various locations, helping with retraining and store morale improvement.  Worked collaboratively with corporate office trainers at new store openings, demonstrating proven techniques for training all types of staff.  Demonstrated skills in financial reporting capacities.   

Key Contributions: 

-Awarded General Manager of the Year for 2008, 2009, and 2010--driving highest revenue and profit gains. 

-Oversaw restaurant and retail combined sales of $6.5M+, exceeding corporate expectations. 

- Implemented innovative marketing strategies which significantly improved sales for district. 

-Maintained food and labor costs under budget two years consecutively. 

-Exceeded company standards for employee turnover rate via positive, empowering leadership style. 

Education

Education