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Summary

 IT & Telecom Network Support, Fluent English & French, Cloud Computing ,

Communication Technologies & Delivery Methods, Mentoring-Training,

Personal, Driven  & Committed

Work History

2016current

IT SUPPORT SPECIALIST

Bri-Steel

IT/ Network Support. Hardware & Software user support , Project Management,  troubleshoot Network &  infrastructure issues. MS Office 365 Administration, AD Administration, Server Administration, Google Docs. System Hardware & Peripheral upgrades & Installations. Work with a variety of user abilities.  Maintain Company Website, Design & Edit Company AV Presentations for in house displays and Trade shows. Training documents.

 20152016

IT SUPPORT- WEBSITE MAINTENANCE

Healthcare Solutions

IT User support/ Network/ Website  Support (temp position), Inventory Management

 20122015

IT/TELECOM SUPPORT

CBC RADIO-CANADA

Technical Support  in  English & French. IT Telecom systems, Broadcast & Cellular Network support, audio, video, radio & television broadcast studios, Project Management.  System & equipment upgrades. Troubleshooting remote user issues, critical time management decisions. Novell GroupWise & Google Migration. 

Equipment installations & repairs. PC & Mac OS Platforms, Wireless Access Points, Video Conference & Video call setups. AD Administration & Security. Maintain Radio/ TV Production equipment including Cameras, microphones, Projectors, screens, Cables,  voice/ edit suites computers, programs, composition using non linear editing and hardware interfaces: mixers/ microphones, racks processing equipment. 

Troubleshoot, repair, maintain network infrastructure including: computers, monitors, routers, switches, network components, projectors and audio/visual equipment. 

Review technical schematics for future installations & troubleshooting. Facility Server & computer upgrades and Audio system upgrades done in Yellowknife/ Kelowna/ Vancouver/Victoria/ Regina (travel as required).  Inventory & Asset Management related to the position.

 1998Present

TECHNICAL STAGE COORDINATOR- STAGE MANAGER

Edmonton Folk Music Festival

Technical Equipment Management, Liase with Community & Festival Production Crew. Work directly with Technical Director. Artist Support in English & French, Implement Stage Plots and Equipment Set Changes, Manage Sound & Stage Crew, Mentor  & Manage  Stage Crew Volunteers.  Sound Equipment & Instruments, Critical time Management, Session Changeovers, Critical Decision Making in Stressful Situations, Equipment Maintenance & Inventory Management.

 2011 2012

TELECOM/ NETWORK PRODUCT MANAGER- ASSET COORDINATOR

Unified Systems Group, Edmonton

Job Details:  Project Manager- Scheduling technicians & materials for variety of cabling installation jobs. Liase with clients & facilities to schedule projects, materials and technicians. Source materials with external suppliers.  Managing Warehouse Operations. Multitask & Prioritizing.  Responsible for all inventories in warehouse, job sites, vehicle assignments.  In depth Knowledge of Telecom and IP network structure, installations & materials needed for job sites.  Provide technical support for techs in the field.

Administrative Office tasks, phones, mail, shipping, receiving, coordinate staff meetings & functions.    

ACE award recipient within first 3 months of hire for outstanding performance.

 2007 2011

BROADCAST ENGINEER/ TECHNICAL OPERATIONS MANAGER

Rawlco Radio, Edmonton

Manage Technical Equipment Operations of Radio Stations & Broadcast Studio Facilities. (local & remote)                                                                                                        

Job Details:    Provide 24/7 technical support for all technical equipment & systems to a variety of user abilities.

Project Management.  Manage building technical  operations, scheduled inspections on equipment. Visio & CAD Documentation,  new installations & upgrades to building infrastructure

Manage Engineering Dept-purchases, Inventory Management, Capital budgets

Radio Production including voicing, editing, composition using non linear editing. Installation & Maintenance of  wide range of AV equipment.  cameras, microphones

Assist Users with technical support, personal hardware & software installs & upgrades,  staff training, MS Office support for end users. remote connectivity 

Maintain all Broadcasting hardware, including  studios, consoles, mics, video, transmitters & field equipment.  Monitor streaming audio & streaming video websites  maintain all equipment for live-streaming video broadcast.  Basic circuitry troubleshooting & repair including electrical component replacements, soldering, documentation and diagrams

Control4 Automation system for in house video and audio. Video & teleconferencing setups. Equipment maintenance/ troubleshooting.

Manage IP networks & all computers/servers/securities. Upgrades both software & hardware. Setup " live” location broadcasts including both audio & video Maintain in-house ip based AV system & peripherals .

On the team build of a new broadcast facility in Edmonton form the ground floor to station launch. Implementation and launch of a new radio station (102.3 FM & 99.3 FM).  

Liaise with trades and contractors to maintain building systems and maintenance of infrastructure.  Read building blueprints for construction & ongoing building maintenance.

Manage remote transmitter sites, generators, power tests, fail-over power transfers, backup transmitter tests.  Manage building & transmitter site UPS systems.

Jan 2004Jan 2007

CLINIC OPERATIONS MANAGER

TERWILLEGAR VETERINARY CLINIC

Responsible for day to day Clinic Operations, and managing Computer Network & systems.

    Job Details:   Facility maintenance &  staff management  including hires, evaluations, benefits, human resources Supply/Inventory management, book staff lunch and learn events, attended veterinary conferences on yearly basis.  

Managed a small network environment: server, computers, printers/internet & peripherals.  Inventory, upgrades & troubleshooting.

Designed promotional materials & managed in-house clinic promotions & events. Handled customer inquiries, client education, phones, mail.

Designed & installed in-house promotional video display-internal AV requirements technical support for staff & clients Maintained a pre-designed website for the clinic.

Jan 2000Jan 2004

TECHNICAL EVENT ENGINEER- VIDEO EDITOR

ARTISTIC CREATIONS, Edmonton

Creative Video Editing for clients using Adobe Premiere Pro.

Responsible for Technical video setups for live taping  events, Competitions & Seminars. Mics, Cameras, location, cable runs, liaise with production facilities and technical crew to manage video projects

Inventory & repairs on all AV equipment.

Logging footage & sourcing Stock footage for use in local & remote productions.

Schedule Camera Operators, and technical staff for events.

19982000

VIDEO EDITOR

JEET Video, Edmonton

Creative Video Editing for clients using Media One Editing System.  

Responsible for Technical video setups for taping corporate events & seminars. Inventory & repairs on  AV equipment. Personalized audio & video duplications

Jan 1996Jan 1998

SOUND ENGINEER -STAGE MANAGER

Roxy Theater, Owen Sound, Ontario

Sound Design and FOH Engineer for Theater Productions

FOH Sound Engineer for Concert Productions, Stage Manager, Equipment Inventory, Equipment repairs,  Lighting setup and operation for Theater Productions

Use of variety of audio & video theater equipment. Sound, Lighting, Stage

19961998

STAGE MANAGER

Owen Sound Folk Music Festival

Manage Artists, Equipment,Changeovers, Sound techs and stage crew

Critical Time management. 

Education

2007

Diploma 

NAIT

Computer Service & Support

2007

Diploma

NAIT

Practical Networking

2006

Diploma

Online E-Business

Small Business Management

19951996

Sound Engineer

OIART

Sound Engineer & Reinforcement

19841987

Bachelor of Arts (non graduate)

Faculte St Jean

Bachelor of Arts, Drama, Psychology

Additional Projects

Edmonton FOLK FESTIVAL

STAGE CONTROL COORDINATOR- Equipment / Volunteers/ Artists

EDMONTON JAZZ FESTIVAL Various Venues

STAGE MANAGER- Sound Engineer

AMPIA AWARDS- Winspear

RECORDIST/ EDITOR -  Live Event Taping for Archiving

HURON CAROL- Winspear

CAMERA GRIP

CBC-  Live Event Taping for  Broadcast