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As a personable and social candidate, it would be a natural step for me to enter a position that emphasises strong customer relationships whilst striving to achieve targets, endeavour in business developments and work towards furthering the organisation as a whole. My willingness to learn and self-improvement is perhaps my greatest motivator in both my personal and career goals. I consider myself a self-starter with a positive, solution-oriented mindset. I have proven ability in project management and meeting deadlines to a high level and have proved an asset to all my previous teams as a result of my initiative and resourcefulness. 



First Class B.A Business (Hons)

University of the West of Scotland

Marketing Concepts, Retail, Business Environment, Administration Management, Business Law, HRM Practice, Personal and Interpersonal Skills, Policy and Corporate Strategy, Contemporary Issues and Managing Performance,

Researched, planned and authored 15,000 word dissertation on the comparison of marketing to Generations Y & Z —Classed as the highest mark within my year of study throughout the Business School of my University. 

Work History

May 2015May 2016

Account Manager & Specialist Enterprise Manager

Swipii Labs Ltd.

Alongside 1 other undergrad., I shaped and formed the entire successful enterprise account management team and innovated the processes that have generated tens of thousands pounds worth of revenue in our crucial first year of operation.

Personally responsible for the entire re-seller process, small to medium sized chains and struggling town centres to major cities across the UK - dealing with major accounts that generate the highest revenue for the company. My work has led to several positive testimonials from clients and the referrals of these have generated additional revenue and boosted the end-user numbers and installed locations.

  • Help create and build company practices and structures that have aided the company in its present state and will continue to help it flourish.
  • Keep in regular contact and build great relationships with merchants and preparing reports for them based on key metrics.
  • Developing and implementing customer service policies and procedures.
  • Handle complex and escalated merchant issues.
  • Inputting and logging all activities in the relevant CRM system & web-based programs - Most commonly, SalesForce & Cisco Meraki.
  • Managing a small team of technicians for the benefit of customers with tight time schedules and few resources. 
Aug 2012Apr 2015

Sales Assistant


Achieved the highest level of 'Product Care' sales targets within my store for several quarters. As part of a 4-man team I was responsible for the entire stock count and re-brand of the store, working until 2am during busy periods to maintain and exceed company-wide standards. 

Jun 2014Aug 2014

Office Assistant

Skylake Yosemite Camp, California

Set up and successfully ran a Camp Store as a 2-man pop-up project that generated thousands of dollars of revenue. This involved receiving deliveries, stock-taking, organising retail space and tending to campers queries and requests. Solely responsible for transferring hard data to become a 60% computer-based office by the end of my time with the camp. 

Nov 2011Mar 2012

Guest Assistant

VUE Cinemas, Hamilton

Dealing with intense situations of customer conflict, all whilst ensuring that everything was running like clock-work and adhering to strict time deadlines. Diversified the eco-centric programme and helped to implement this through peer training that led to award winning reviews of the establishment. 

Jun 2010Nov 2011

General Operations & Account Management

T.O. M Vehicle Rental Ltd

Held a position of great responsibility, in terms of producing sales, tending to the online banking of company accounts, dealing with customers in a hectic environment and managing the schedules and bookings of several directors. 


Attention to Detail

Perhaps my most honed skill and that which has proved to be an asset in all my of previous roles.

Team Work

I thrive on the synergy of working within a motivated team of individuals. 


Each role I have been involved in has forced me to adapt and alter how I tackle situations, yet I have repeatedly managed this with ease and little training, something I believe will aid me in my future endeavours.

Project Management

Proven success in managing individuals of varying experience levels & abilities and several resources to work in a timely manner from the start until completion. 

Creative Thinking

Working dynamically to reach decisions and solve problems.

Computer Literacy

Confident in the entire Office Suite; Word, Excel, PowerPoint etc. Familiar with several other office systems from operational level upwards.


Sep 2010Present

Full Driving License